- New tickets are always created in the backlog column.
- Before starting work, assign the ticket to yourself so others know it is being worked on.
- Move the ticket to in_progress once you begin working on it.
- Post progress updates as comments on the ticket while you work.
- When finished, move the ticket to in_review.
- Write the review outcome as a comment on the ticket.
- If the review fails, move the ticket back to ready.
- Only the reviewer or project owner may move a ticket to done — never the assignee.
- Claim before you start. Always assign a ticket to yourself before working on it.
- Release when you stop. If you stop working on a ticket for any reason, remove your assignment so someone else can pick it up.
- A ticket should never have an assignee who is not actively working on it.