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<!DOCTYPE html>
<html lang="en">
<head>
<title></title>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<link href="FAQ.css" rel="stylesheet">
<!-- LINK bootstrap -->
<link href="css/bootstrap.min.css" rel="stylesheet">
<link rel="shortcut icon" href="photo/ico.ico" type="image/x-icon">
<link href="https://cdn.jsdelivr.net/npm/bootstrap@5.0.0-beta1/dist/css/bootstrap.min.css" rel="stylesheet" integrity="sha384-giJF6kkoqNQ00vy+HMDP7azOuL0xtbfIcaT9wjKHr8RbDVddVHyTfAAsrekwKmP1" crossorigin="anonymous">
<!-- Font Awesome -->
<script defer src="https://use.fontawesome.com/releases/v5.0.7/js/all.js"></script>
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.4.1/jquery.min.js"></script>
</head>
<body>
<nav>
<div class="container-web">
<div class="nav-bar-top">
<ul class="menu-top">
<li>
<a href="signin.php">Login/Sign in</a>
<a href="">English</a>
</li>
</ul>
</div>
</div>
</nav>
<!-- nav -->
<nav1>
<span class="nav-toggle" id="js-nav-toggle">
<i class="fas fa-bars"></i>
</span>
<div class="logo">
<a href="index.php"><img src="photo/logo.png" width="200px" height="70px"></a>
</div>
<ul1 id="js-menu">
<li><a href="aboutme.html">About me</a></li>
<li><a href="tracking.php">Tracking</a></li>
<li><a href="calculator.php">Price</a></li>
<li><a href="#" style="color: black;">FAQ</a></li>
<li><a href="contact.html" >Contact</a></li>
</ul1>
</nav1>
<!--pic-->
<!-- <div id="myCarousel">
<div class="carousel-inner">
<div class="carousel-item active">
<img src="photo/bg.PNG" width="100%" aria-hidden="true" focusable="false" style="height: 250px;">
<div class="container">
<div class="carousel-caption text-start">
<h1>FAQ</h1>
</div>
</div>
</div>
</div>
</div> -->
<div class="header">
<div class="container-web">
<div class="pic-header">
<img src="photo/Header.jpg" alt="" width="100%" height="100%">
</div>
</div>
</div>
<!-- End header -->
<!-- End nav-bar-list -->
<main class="container">
<a href="index.php">Home</a> <span>>FAQ.</span>
<hr>
<div class="bg-light p-3 rounded"><!--topic-->
<ul class="nav nav-pills nav-justified">
<li class="nav-item">
<a class="nav-link" href="FAQ.html">Shipping</a>
</li>
<li class="nav-item">
<a class="nav-link active bg-info" aria-current="page" >Shipment Tracking</a>
</li>
<li class="nav-item">
<a class="nav-link" href="FAQ2.html">Shipment Claims and Liability Coverage</a>
</li>
</ul>
</div>
<div class="accordion accordion-flush" id="accordionFlushExample">
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingOne"><!--1-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseOne" aria-expanded="false" aria-controls="flush-collapseOne">
How do I track my packages?
</button>
</h2>
<div id="flush-collapseOne" class="accordion-collapse collapse" aria-labelledby="flush-headingOne" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-3 Channels to track your package: <br>
1.Bolt Express Website: Tracking Page <br>
2.Bolt Express Appplication Android or IOS <br>
3.Bolt Express LINE Offical Account <br>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingTwo"><!--2-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseTwo" aria-expanded="false" aria-controls="flush-collapseTwo">
How do I check when my parcel will arrive?
</button>
</h2>
<div id="flush-collapseTwo" class="accordion-collapse collapse" aria-labelledby="flush-headingTwo" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-Customer can check estimated delivery date through our shipment tracking in Bolt Express Website, Bolt Express Application( Android or IOS ) or Bolt Express LINE Offical Account.
Below is an example where you can find the estimate delivery date in our tracking
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingThree"><!--3-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseThree" aria-expanded="false" aria-controls="flush-collapseThree">
Can I request for delivery before estimated delivery date?
</button>
</h2>
<div id="flush-collapseThree" class="accordion-collapse collapse" aria-labelledby="flush-headingThree" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-Our courrier deliver shipment prioritize by estimated delivery date. Customer might receive shipment before estimate delivery date in case courrier can deliver after finish delivery on due shipment.
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingFour"><!--4-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseFour" aria-expanded="false" aria-controls="flush-collapseFour">
The delivery address is incorrect, how do I change the consignee address?
</button>
</h2>
<div id="flush-collapseFour" class="accordion-collapse collapse" aria-labelledby="flush-headingFour" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-Customer can contact origin Bolt Express parcel shop or our call centre 1217 to request for address or phone number change if the parcel have not been delivered.
Additional shipping rates will applied in case of delivery address change.
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingFive"><!--5-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseFive" aria-expanded="false" aria-controls="flush-collapseFive">
How can I change the consignee's phone number?
</button>
</h2>
<div id="flush-collapseFive" class="accordion-collapse collapse" aria-labelledby="flush-headingFive" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-In case of incorrect consignee contract number, customer can contact Bolt Express origin parcel shop or our call centre 1217 to change phone number if the parcel has not been delivered.
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingSix"><!--6-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseSix" aria-expanded="false" aria-controls="flush-collapseSix">
If I'm not available to receive package, can I reschedule my delivery date?
</button>
</h2>
<div id="flush-collapseSix" class="accordion-collapse collapse" aria-labelledby="flush-headingSix" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-All parcels are scheduled for delivery in accordance to its shipping service and estimate delivery date. Our courrier will contact to reciever before delivery. Customer can postpone delivery date on call or contact our call centre 1217 to postpone delivery date.
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingSeven"><!--7-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseSeven" aria-expanded="false" aria-controls="flush-collapseSeven">
How do I cancel my shipment?
</button>
</h2>
<div id="flush-collapseSeven" class="accordion-collapse collapse" aria-labelledby="flush-headingSeven" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-If sender would like to cancel shipment, please contact origin Bolt Express parcel shop or our call centre 1217
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingEight"><!--8-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseEight" aria-expanded="false" aria-controls="flush-collapseEight">
What if my shipment tracking status says "cannot contact consignee"?
</button>
</h2>
<div id="flush-collapseEight" class="accordion-collapse collapse" aria-labelledby="flush-headingEight" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-Following Bolt Express process, our courier will try to contact consignee again and reschedule the delivery to next day.
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingNine"><!--9-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseNine" aria-expanded="false" aria-controls="flush-collapseNine">
What if my shipment tracking status says "Incorrect consignee contact number"?
</button>
</h2>
<div id="flush-collapseNine" class="accordion-collapse collapse" aria-labelledby="flush-headingNine" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-Following Bolt Express process, our customer service will contact the sender to correct the contact number. Then our courier will schedule the shipment for delivery next day.
Likewise, Consignee/Sender can also contact our call centre 1217 to update shipment delivery information.
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingTen"><!--10-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseTen" aria-expanded="false" aria-controls="flush-collapseTen">
What if my shipment tracking status says "Incorrect delivery address"?
</button>
</h2>
<div id="flush-collapseTen" class="accordion-collapse collapse" aria-labelledby="flush-headingTen" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-Following Bolt Express process, our customer service will re-confirm delivery address with sender. In case of incorrect delivery address customer may ask to return shipment back to sender or request to change delivery address. Delivery adress changing fee will be applied
Customer can contact origin Bolt Express parcel shop or our call centre 1217 to change delivery address.
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingEleven"><!--11-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseEleven" aria-expanded="false" aria-controls="flush-collapseEleven">
My shipment is late, what do I do?
</button>
</h2>
<div id="flush-collapseEleven" class="accordion-collapse collapse" aria-labelledby="flush-headingEleven" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-For more details on late/delayed shipment please contact our call centre 1217 or our live chat on our website
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingTwelve"><!--12-->
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseTwelve" aria-expanded="false" aria-controls="flush-collapseTwelve">
If my shipment is cancelled or labeled as return package, where do I pickup my shipment?
</button>
</h2>
<div id="flush-collapseTwelve" class="accordion-collapse collapse" aria-labelledby="flush-headingTwelve" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
-You can pick up returned packages at the origin Kerry Express parcel shop.
</div>
</div>
</main>
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<h5>Features</h5>
<ul class="list-unstyled text-small">
<li><a class="link-secondary" href="#">Cool stuff</a></li>
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<div class="col-6 col-md " style="color:#fff;">
<h5>Resources</h5>
<ul class="list-unstyled text-small">
<li><a class="link-secondary" href="#">Resource name</a></li>
</ul>
</div>
<div class="col-6 col-md" style="color:#fff;">
<h5>Resources</h5>
<ul class="list-unstyled text-small">
<li><a class="link-secondary" href="#">Business</a></li>
</ul>
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<h5>About</h5>
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