@kinlane was sharing similar relevant thoughts about whether there should be SLAs for government APIs and suggested something more akin to a 'service accord' in a recent post of his.
Some other thoughts from that conversation are below, but a basic question is - does this conversation below with the ToS conversation going on here or as a standalone effort?
- Suggested Terms
- Operational Understanding
- Operational Accord
- Service Accord
- Wikipedia
- News
- Outline - 1
- Definition of services
- Performance measurement
- Problem management
- Customer duties
- Warranties
- Disaster recovery
- Termination of agreement
- Outline - 2
- Description of Services
- Payment For Services
- Term
- Work Product Ownership
- Confidentiality
- Indemnification
- Warranty
- Remedies
- Entire Agreement
- Severability
- Amendment
- Governing Law
- Notice
- Assignment
- Other
- SLA negotiation
- SLA monitoring
- SLA enforcement
@kinlane was sharing similar relevant thoughts about whether there should be SLAs for government APIs and suggested something more akin to a 'service accord' in a recent post of his.
Some other thoughts from that conversation are below, but a basic question is - does this conversation below with the ToS conversation going on here or as a standalone effort?