Goal: let the technician reply on WhatsApp and talk to the agent (not just receive).
- Add a Twilio inbound webhook:
POST /api/whatsapp/inbound
- Point the Twilio sandbox 'when a message comes in' to that URL
- Handle replies: 'DONE ...' records the repair outcome (closes the feedback loop over chat); a question is answered from the manuals via MCP
- Needs a public URL (deployed backend or ngrok) so Twilio can reach the webhook
Necessary? Not for the core demo (dispatch already works one-way). It is a strong differentiator that turns dispatch into a conversation.
Goal: let the technician reply on WhatsApp and talk to the agent (not just receive).
POST /api/whatsapp/inboundNecessary? Not for the core demo (dispatch already works one-way). It is a strong differentiator that turns dispatch into a conversation.