From 98cc13a9e26b73ea7e4bf18c448460397dc9334d Mon Sep 17 00:00:00 2001 From: George Ryall Date: Wed, 24 Jun 2026 15:00:28 +0100 Subject: [PATCH 1/3] Add troubleshooting section for blank GUI menus Added troubleshooting information for blank menus in GUI due to scaling issues. --- doc/client/GUI-Troubleshooting.md | 5 +++++ 1 file changed, 5 insertions(+) diff --git a/doc/client/GUI-Troubleshooting.md b/doc/client/GUI-Troubleshooting.md index fcb00983d..adffe7acf 100644 --- a/doc/client/GUI-Troubleshooting.md +++ b/doc/client/GUI-Troubleshooting.md @@ -20,6 +20,11 @@ setting for text, icons etc. that is meant to ensure they do not look too small Generally a resolution of 1920 x 1080 with a scaling factor of 100% should look correct on standard screens. You can increase both of those settings slightly if you feel like the display elements look uncomfortably small. +### Menus appear blank in GUI + +If menus within the GUI appear blank, e.g. edit configuration, this may be a result of the PC from whihc the VNC connection is being made having scaling set larger than 100. In this instance this is [known](https://github.com/ISISComputingGroup/IBEX/issues/8981) not to work and you should change the scaling on the machine making the connection and recconect. + + ## IBEX appears fullscreen with top menu items hidden Solution: right click inside any OPI and select "exit full screen". From 7970c8ca354e4ebaf1149b5f3c3621761c7f80c3 Mon Sep 17 00:00:00 2001 From: George Ryall Date: Wed, 24 Jun 2026 15:03:51 +0100 Subject: [PATCH 2/3] sp sp --- doc/client/GUI-Troubleshooting.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/doc/client/GUI-Troubleshooting.md b/doc/client/GUI-Troubleshooting.md index adffe7acf..6d8a68f15 100644 --- a/doc/client/GUI-Troubleshooting.md +++ b/doc/client/GUI-Troubleshooting.md @@ -22,7 +22,7 @@ increase both of those settings slightly if you feel like the display elements l ### Menus appear blank in GUI -If menus within the GUI appear blank, e.g. edit configuration, this may be a result of the PC from whihc the VNC connection is being made having scaling set larger than 100. In this instance this is [known](https://github.com/ISISComputingGroup/IBEX/issues/8981) not to work and you should change the scaling on the machine making the connection and recconect. +If menus within the GUI appear blank, e.g. edit configuration, this may be a result of the PC from which the VNC connection is being made having scaling set larger than 100. In this instance this is [known](https://github.com/ISISComputingGroup/IBEX/issues/8981) not to work and you should change the scaling on the machine making the connection and reconnect. ## IBEX appears fullscreen with top menu items hidden From f62a5d0d499604b6c2d4d4013259b16b32ea0ce0 Mon Sep 17 00:00:00 2001 From: George Ryall Date: Wed, 24 Jun 2026 15:12:20 +0100 Subject: [PATCH 3/3] RDP not VNC --- doc/client/GUI-Troubleshooting.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/doc/client/GUI-Troubleshooting.md b/doc/client/GUI-Troubleshooting.md index 6d8a68f15..b8b36d53e 100644 --- a/doc/client/GUI-Troubleshooting.md +++ b/doc/client/GUI-Troubleshooting.md @@ -22,7 +22,7 @@ increase both of those settings slightly if you feel like the display elements l ### Menus appear blank in GUI -If menus within the GUI appear blank, e.g. edit configuration, this may be a result of the PC from which the VNC connection is being made having scaling set larger than 100. In this instance this is [known](https://github.com/ISISComputingGroup/IBEX/issues/8981) not to work and you should change the scaling on the machine making the connection and reconnect. +If menus within the GUI appear blank, e.g. edit configuration, and the connection is over RDP (remote desktop) this may be a result of the PC from which the RDP connection is being made having scaling set larger than 100. In this instance this is [known](https://github.com/ISISComputingGroup/IBEX/issues/8981) not to work and you should change the scaling on the machine making the connection and reconnect. ## IBEX appears fullscreen with top menu items hidden