User groups, especially those with close relationships with float vendors or sensor manufacturers, will often bypass the typical customer service portals these companies have in place in favor of direct contact with a representative they may have a personal relationship with. Bypassing these types of ticketing systems however can lead to issues not being properly tracked internally by the vendors.
User groups should be motivated to use these ticketing systems as it is the best way for vendors to track issues, and make changes to their products based on that information. It is a way for both end users and vendors to contribute to the progress/reliability of a given float/sensor.
On the manufacturer's side, reliability of these generalized email addresses will help in ensuring widespread adoption by users, as quicker, more reliable responses from personal connection discourages use of the ticketing system.
Overall, a mix of emailing manufacturers directly and copying their general support email is the suggested practice that should satisfy all parties.
User groups, especially those with close relationships with float vendors or sensor manufacturers, will often bypass the typical customer service portals these companies have in place in favor of direct contact with a representative they may have a personal relationship with. Bypassing these types of ticketing systems however can lead to issues not being properly tracked internally by the vendors.
User groups should be motivated to use these ticketing systems as it is the best way for vendors to track issues, and make changes to their products based on that information. It is a way for both end users and vendors to contribute to the progress/reliability of a given float/sensor.
On the manufacturer's side, reliability of these generalized email addresses will help in ensuring widespread adoption by users, as quicker, more reliable responses from personal connection discourages use of the ticketing system.
Overall, a mix of emailing manufacturers directly and copying their general support email is the suggested practice that should satisfy all parties.