interview-scorecard/interview-config-sample.json at master · PHD59fr/interview-scorecard · GitHub

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{
  "meta": {
    "title": "Customer Service Mini Assessment",
    "subtitle": "Short evaluation focused on communication, problem-solving, professionalism, and customer interaction",
    "maxScorePerQuestion": 2
  },
  "grading": {
    "labels": {
      "0": "Incorrect",
      "1": "Partial",
      "2": "Correct"
    },
    "globalLevels": [
      {
        "min": 85,
        "label": "Very strong"
      },
      {
        "min": 70,
        "label": "Good"
      },
      {
        "min": 50,
        "label": "Average / needs improvement"
      },
      {
        "min": 0,
        "label": "Insufficient"
      }
    ]
  },
  "sections": [
    {
      "id": "communication",
      "title": "Communication",
      "description": "Clarity, listening skills, and customer interaction",
      "questions": [
        {
          "id": "q1",
          "label": "Q1 - Active Listening",
          "text": "Why is active listening important when speaking with a customer?",
          "expectedAnswer": [
            "Understand the customer clearly",
            "Avoid misunderstandings",
            "Build trust",
            "Respond appropriately"
          ]
        },
        {
          "id": "q2",
          "label": "Q2 - Clear Communication",
          "text": "How would you explain a problem to a customer in a simple and professional way?",
          "expectedAnswer": [
            "Use clear language",
            "Avoid jargon",
            "Be polite",
            "Explain the next steps"
          ]
        }
      ]
    },
    {
      "id": "problem-solving",
      "title": "Problem Solving",
      "description": "Handling issues and finding solutions",
      "questions": [
        {
          "id": "q3",
          "label": "Q3 - Handling Complaints",
          "text": "What should you do first when a customer is unhappy or complaining?",
          "expectedAnswer": [
            "Stay calm",
            "Listen carefully",
            "Acknowledge the issue",
            "Look for a solution"
          ]
        },
        {
          "id": "q4",
          "label": "Q4 - Finding a Solution",
          "text": "What makes a good solution to a customer problem?",
          "expectedAnswer": [
            "It addresses the issue",
            "It is realistic",
            "It is explained clearly",
            "It is delivered in a timely way"
          ]
        }
      ]
    },
    {
      "id": "professionalism",
      "title": "Professionalism",
      "description": "Attitude, behavior, and responsibility",
      "questions": [
        {
          "id": "q5",
          "label": "Q5 - Professional Attitude",
          "text": "What does professionalism mean in a customer-facing role?",
          "expectedAnswer": [
            "Respectful attitude",
            "Punctuality",
            "Polite communication",
            "Responsibility"
          ]
        },
        {
          "id": "q6",
          "label": "Q6 - Managing Pressure",
          "text": "How would you stay professional during a stressful situation at work?",
          "expectedAnswer": [
            "Stay calm",
            "Prioritize tasks",
            "Communicate clearly",
            "Focus on solutions"
          ]
        }
      ]
    }
  ]
}