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Support

Where to get help

Before filing an issue

  1. Check the CHANGELOG — your bug may already be fixed in a newer release.
  2. Check open issues and closed issues for prior reports.
  3. Try reproducing on the latest commit on main.

What makes a good issue

Include:

  • pyrxd version (pip show pyrxd | grep Version)
  • Python version and OS
  • A minimal reproduction (smallest code that triggers the issue)
  • Expected vs. actual behavior
  • Full error output (traceback in a code block, not a screenshot)

Response expectations

This is an open-source project maintained by Mudwood Labs. Maintainer time is finite; we aim to triage new issues weekly but make no SLA on resolution time. Security reports are prioritized above other issues.

Commercial support

We do not currently offer paid support contracts. If you are deploying pyrxd in production and want to discuss long-term partnership, priority support, or custom development, reach out to opensource@mudwoodlabs.com.