From 7e516e94ccf21b1410824a7cc945d60efac3a6c9 Mon Sep 17 00:00:00 2001 From: Nepiki <76693803+Nepiki@users.noreply.github.com> Date: Mon, 6 Oct 2025 23:30:59 +0200 Subject: [PATCH 1/8] Update "How Moderation Works" Rewrite the entire "How Moderation Works" section to include information about mutes and keep it more up to date. --- docs/guidelines/users/code-of-conduct.md | 22 +++++++++------------- 1 file changed, 9 insertions(+), 13 deletions(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index f748f295..4f6abf10 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -90,21 +90,19 @@ If you have criticism, you're very welcome to say it, just be sure to be civil. ## How Moderation Works -If you feel moderation is needed, ping the @mod role on our Discord server, or direct your issues to [RAdmin](http://retroachievements.org/createmessage.php?t=RAdmin), a shared mod-mail account. +If you feel moderation is needed, ping the @moderator role on our Discord server, or direct your issues to RAdmin, a shared mod-mail account. If you prefer anonymity, reaching out to an active moderator privately is also an option. -The moderation goal is to assure users adhere to the User's Code of Conduct. +The moderation goal is to assure all users adhere to the User's Code of Conduct. While this Code of Conduct is comprehensive, our moderators reserve the right to take action against violations that threaten a safe- and healthy community. -What a moderator should do after seeing a breach to the Code of Conduct: +Our intention is always to resolve issues diplomatically, asking users to take a step back or remind them of the rules. If this is ignored, additional action will be taken that will be applied to your Discord account, as well as your RetroAchievements account. -1. Formal and diplomatic warning (no sarcasm, no threatening tone). +- If the violation is low, moderators may opt to mute the user, restricting all their social capabilities on both the Discord server and the site. This will not affect anything related to earning achievements. Likewise, you will be able to contact team accounts during this mute duration. + - Note that once a (junior) developer breaks the Code of Conduct and receives a mute, this will double as a developer ban at the discretion of Developer Compliance or the Code Reviewer team. Moderators will inform the teams when this happens. +- Severe violations will result in a ban on your account, removing you from the Discord server and making your RetroAchievements profile inaccessible. -2. If the warning is ignored, the offender will be kicked from our Discord server. +Note: Violations that result in mutes are shared between the Discord server and RetroAchievements site. Likewise, a ban on our site will automatically result in a ban on Discord. A ban from the Discord may lead to a RetroAchievement site ban or other restrictive action taken, depending on the severity. -3. If the offender continues to ignore the moderation, they'll be banned from our Discord server. If the offender has the "Developer" role on the website, their privileges will be removed. - -**Note**: on the website there's no "kick". If the offender ignores the warning, the next step is a ban. - -If you've been banned and somehow want to appeal to have your access back, send an email to or a Direct Message to [RAdmin](http://retroachievements.org/createmessage.php?t=RAdmin). +If you've been banned and want to appeal to have your access back, send an email to or a Direct Message to [RAdmin](http://retroachievements.org/createmessage.php?t=RAdmin). ### What to do if you think moderation is wrong @@ -116,9 +114,7 @@ Admins/mods who do not follow or enforce this Code of Conduct in good faith may ### When a member gets banned from the Discord server, are they automatically banned from the website? -No. - -The member will still be able to use our services to play retrogames with achievements. But if the disruptive behavior continues on the website, they'll be banned from there too. +Not always, but it may happen depending on the severity. ### I created a Discord server because I want more freedom than what I have on the official RetroAchievements server. Can I promote my server here? From c404c6ab2d3abe3c80ebbebf5a2a10129d1e3a78 Mon Sep 17 00:00:00 2001 From: Wes Copeland Date: Mon, 6 Oct 2025 18:24:02 -0400 Subject: [PATCH 2/8] Update docs/guidelines/users/code-of-conduct.md --- docs/guidelines/users/code-of-conduct.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index 4f6abf10..5d4478f1 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -90,7 +90,7 @@ If you have criticism, you're very welcome to say it, just be sure to be civil. ## How Moderation Works -If you feel moderation is needed, ping the @moderator role on our Discord server, or direct your issues to RAdmin, a shared mod-mail account. If you prefer anonymity, reaching out to an active moderator privately is also an option. +If you feel moderation is needed, ping the @Moderator role on our Discord server, or send an on-site DM to [RAdmin](https://retroachievements.org/messages/create?to=RAdmin), a shared mod-mail account. If you prefer anonymity, reaching out to an active moderator privately is also an option. The moderation goal is to assure all users adhere to the User's Code of Conduct. While this Code of Conduct is comprehensive, our moderators reserve the right to take action against violations that threaten a safe- and healthy community. From abec20722f994b958073ec646738a04db552b705 Mon Sep 17 00:00:00 2001 From: Wes Copeland Date: Mon, 6 Oct 2025 18:24:06 -0400 Subject: [PATCH 3/8] Update docs/guidelines/users/code-of-conduct.md --- docs/guidelines/users/code-of-conduct.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index 5d4478f1..ae6ead3f 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -92,7 +92,7 @@ If you have criticism, you're very welcome to say it, just be sure to be civil. If you feel moderation is needed, ping the @Moderator role on our Discord server, or send an on-site DM to [RAdmin](https://retroachievements.org/messages/create?to=RAdmin), a shared mod-mail account. If you prefer anonymity, reaching out to an active moderator privately is also an option. -The moderation goal is to assure all users adhere to the User's Code of Conduct. While this Code of Conduct is comprehensive, our moderators reserve the right to take action against violations that threaten a safe- and healthy community. +The moderation team's goal is to ensure all users adhere to the [User's Code of Conduct](/guidelines/users/code-of-conduct). While this Code of Conduct is comprehensive, our moderators reserve the right to take action against violations that threaten a safe, healthy, and inclusive community. Our intention is always to resolve issues diplomatically, asking users to take a step back or remind them of the rules. If this is ignored, additional action will be taken that will be applied to your Discord account, as well as your RetroAchievements account. From 2f595e7b1364d3036e5bdeb425ffdcb575a9690b Mon Sep 17 00:00:00 2001 From: Wes Copeland Date: Mon, 6 Oct 2025 18:24:10 -0400 Subject: [PATCH 4/8] Update docs/guidelines/users/code-of-conduct.md --- docs/guidelines/users/code-of-conduct.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index ae6ead3f..a226711c 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -94,7 +94,7 @@ If you feel moderation is needed, ping the @Moderator role on our Discord server The moderation team's goal is to ensure all users adhere to the [User's Code of Conduct](/guidelines/users/code-of-conduct). While this Code of Conduct is comprehensive, our moderators reserve the right to take action against violations that threaten a safe, healthy, and inclusive community. -Our intention is always to resolve issues diplomatically, asking users to take a step back or remind them of the rules. If this is ignored, additional action will be taken that will be applied to your Discord account, as well as your RetroAchievements account. +We prioritize resolving issues diplomatically by first asking users to step back and reminding them of our community rules. However, if these warnings are ignored, we will take enforcement action against both your Discord and RetroAchievements accounts. - If the violation is low, moderators may opt to mute the user, restricting all their social capabilities on both the Discord server and the site. This will not affect anything related to earning achievements. Likewise, you will be able to contact team accounts during this mute duration. - Note that once a (junior) developer breaks the Code of Conduct and receives a mute, this will double as a developer ban at the discretion of Developer Compliance or the Code Reviewer team. Moderators will inform the teams when this happens. From 2a3702953afa4bb1220bbda279b7619d27a30e8b Mon Sep 17 00:00:00 2001 From: Wes Copeland Date: Mon, 6 Oct 2025 18:24:22 -0400 Subject: [PATCH 5/8] Update docs/guidelines/users/code-of-conduct.md --- docs/guidelines/users/code-of-conduct.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index a226711c..00b8f298 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -96,7 +96,7 @@ The moderation team's goal is to ensure all users adhere to the [User's Code of We prioritize resolving issues diplomatically by first asking users to step back and reminding them of our community rules. However, if these warnings are ignored, we will take enforcement action against both your Discord and RetroAchievements accounts. -- If the violation is low, moderators may opt to mute the user, restricting all their social capabilities on both the Discord server and the site. This will not affect anything related to earning achievements. Likewise, you will be able to contact team accounts during this mute duration. +- If the violation is minor, moderators may opt to mute the user, restricting all their social capabilities on both the Discord server and the site. This does not affect anything related to earning achievements. Likewise, the user will be able to contact team accounts during this mute duration. - Note that once a (junior) developer breaks the Code of Conduct and receives a mute, this will double as a developer ban at the discretion of Developer Compliance or the Code Reviewer team. Moderators will inform the teams when this happens. - Severe violations will result in a ban on your account, removing you from the Discord server and making your RetroAchievements profile inaccessible. From 96f56182d22e31c82b34db04222825ccb45d3daa Mon Sep 17 00:00:00 2001 From: Wes Copeland Date: Mon, 6 Oct 2025 18:24:26 -0400 Subject: [PATCH 6/8] Update docs/guidelines/users/code-of-conduct.md --- docs/guidelines/users/code-of-conduct.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index 00b8f298..044c1d54 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -97,7 +97,7 @@ The moderation team's goal is to ensure all users adhere to the [User's Code of We prioritize resolving issues diplomatically by first asking users to step back and reminding them of our community rules. However, if these warnings are ignored, we will take enforcement action against both your Discord and RetroAchievements accounts. - If the violation is minor, moderators may opt to mute the user, restricting all their social capabilities on both the Discord server and the site. This does not affect anything related to earning achievements. Likewise, the user will be able to contact team accounts during this mute duration. - - Note that once a (junior) developer breaks the Code of Conduct and receives a mute, this will double as a developer ban at the discretion of Developer Compliance or the Code Reviewer team. Moderators will inform the teams when this happens. + - Note that if a Developer or Junior Developer breaks the Code of Conduct and receives a mute, the mute also doubles as a developer suspension at the discretion of Developer Compliance or the Code Reviewer team. Moderators will inform the teams when this happens. - Severe violations will result in a ban on your account, removing you from the Discord server and making your RetroAchievements profile inaccessible. Note: Violations that result in mutes are shared between the Discord server and RetroAchievements site. Likewise, a ban on our site will automatically result in a ban on Discord. A ban from the Discord may lead to a RetroAchievement site ban or other restrictive action taken, depending on the severity. From 3d0b3b59baed2f24e17e0fb0527b89ee3fa16a08 Mon Sep 17 00:00:00 2001 From: Wes Copeland Date: Mon, 6 Oct 2025 18:24:30 -0400 Subject: [PATCH 7/8] Update docs/guidelines/users/code-of-conduct.md --- docs/guidelines/users/code-of-conduct.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index 044c1d54..0a9ed8a7 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -100,7 +100,7 @@ We prioritize resolving issues diplomatically by first asking users to step back - Note that if a Developer or Junior Developer breaks the Code of Conduct and receives a mute, the mute also doubles as a developer suspension at the discretion of Developer Compliance or the Code Reviewer team. Moderators will inform the teams when this happens. - Severe violations will result in a ban on your account, removing you from the Discord server and making your RetroAchievements profile inaccessible. -Note: Violations that result in mutes are shared between the Discord server and RetroAchievements site. Likewise, a ban on our site will automatically result in a ban on Discord. A ban from the Discord may lead to a RetroAchievement site ban or other restrictive action taken, depending on the severity. +Note: Violations that result in mutes are shared between the Discord server and RetroAchievements site. Likewise, a ban on our site will automatically result in a ban on Discord. A ban from the Discord may lead to a RetroAchievements site ban or other restrictive action taken, depending on the severity. If you've been banned and want to appeal to have your access back, send an email to or a Direct Message to [RAdmin](http://retroachievements.org/createmessage.php?t=RAdmin). From 3ebf212b30c423d205627e62bd71054c85181897 Mon Sep 17 00:00:00 2001 From: Wes Copeland Date: Mon, 6 Oct 2025 18:24:40 -0400 Subject: [PATCH 8/8] Update docs/guidelines/users/code-of-conduct.md --- docs/guidelines/users/code-of-conduct.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/guidelines/users/code-of-conduct.md b/docs/guidelines/users/code-of-conduct.md index 0a9ed8a7..dc097bc4 100644 --- a/docs/guidelines/users/code-of-conduct.md +++ b/docs/guidelines/users/code-of-conduct.md @@ -102,7 +102,7 @@ We prioritize resolving issues diplomatically by first asking users to step back Note: Violations that result in mutes are shared between the Discord server and RetroAchievements site. Likewise, a ban on our site will automatically result in a ban on Discord. A ban from the Discord may lead to a RetroAchievements site ban or other restrictive action taken, depending on the severity. -If you've been banned and want to appeal to have your access back, send an email to or a Direct Message to [RAdmin](http://retroachievements.org/createmessage.php?t=RAdmin). +If you've been banned and want to appeal to have your account restored, send an email to or a Direct Message to [RAdmin](https://retroachievements.org/messages/create?to=RAdmin). ### What to do if you think moderation is wrong