Vertical Menu Not Responding Correctly

[DonnaScriptTechs]

From @MDNobles on June 2, 2017 19:42

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What are the steps to reproduce this issue?

Chrome: (Icon only)
When I hover over to the right of the menu the scroll bar momentarily appears and disappears after a few seconds. If I try to grab it with the mouse (before it vanishes) and try to pull it down it wont move...but, if I use my down arrow key it'll scroll down. If I try to click below the scroll bar and attempt at bringing it down, it thinks I'm trying to click on a menu page and redirects.

Chrome: (Icon and Label)
No scroll bar and no way to get the menu to move down...even with the arrow key.

Firefox: (Icon only)
When I hover over to the right of the menu the scroll bar momentarily appears and disappears after a few seconds. If I try to grab it with the mouse (before it vanishes) and try to pull it down it wont move. If I hover over the scroll bar and push the down arrow key, the label that pops up and the page scroll but not the menu.

Firefox: (Icon and Label)
No scroll bar and no way to get the menu to move down...even with the arrow key.

What happens?

Unable to grab the menu scroll-bar and drag the menu.

What were you expecting to happen?

I should be able to grab the menu scroll-bar and drag the menu up and down easily.

Any logs, error output, etc?

(If it’s long, please paste to https://ghostbin.com/ and insert the link here.)

Paste Log Here

Any other comments?

Theme: Insignia Black v4.9.1

My Laptop's resolution is set at 1920 x 1080. I have extended my desktop to a second screen with the same resolution and the problem remains. Furthermore, I dropped my resolution to 1600 x 900 and 1024 x 768 on both the laptop and secondary screen and received the same results.

What versions of software are you using?

Operating System: The problem has been repeated by three of my laptops; Windows 8.1, 8.1 and 10, as well as a tech from TMDHosting.

Windows 8.1 (64-bit)
Chrome: Version 58.0.3029.110 (64-bit)
Firefox: Version 53.0.2

SocialEngine PHP Version: 4.9.2p1

Copied from original issue: SocialEngine/phpv4-issues#755

[DonnaScriptTechs]

Would you also please state the screen size as Ray had asked in the community? It will help our technicians. Thank you!

[DonnaScriptTechs]

Our team would like to see this on your site. Would you please send site details to support@socialengine.com ? Please include the details of what's happening so the tech that gets the ticket will know, and the github bug link.

[DonnaScriptTechs]

From @MDNobles on June 9, 2017 13:10

Done

[DonnaScriptTechs]

Thank you. One of our technicians will have a look.

[DonnaScriptTechs]

Did this get resolved in your ticket?

[DonnaScriptTechs]

From @MDNobles on June 14, 2017 12:38

Hi Donna,

No, it's still a work in progress.

Thanks,
MDNobles

On Jun 14, 2017 7:28 AM, "DonnaB" notifications@github.com wrote:

Did this get resolved in your ticket?

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[DonnaScriptTechs]

Thank you for responding so quickly. I hope we can figure this out for you. :)

[DonnaScriptTechs]

Our technicians can't reproduce this issue with various devices. We'll leave this open for now in case someone else comments here that they can reproduce it with 4.9.2p1 version (theme, plugins and SE core files)

[DonnaScriptTechs]

From @MDNobles on June 16, 2017 5:52

I'm not sure why the SE technicians are unable to reproduce but, we can add SEAO (SocialEngineAddOns) to the list of those who can (hosting company and myself) reproduce the same results....

Hi Michael,

Greetings for the day!

1. "When I hover over to the right of the menu the scroll bar momentarily appears and disappears after a few seconds" >>

This is working fine on our end, Michael. We have created a video of this of Chrome and Firefox Browser for your reference. Please check them at your end and let us know if we have missed anything from our part here.

Video Links:

(Links provided privately to support if requested)

2. "No scroll bar and no way to get the menu to move down...even with the arrow key" >>

The issue we are facing here is that when we click on the scroll bar in the menu and scroll up and down, it does not work.

Please let us know if you are referring to the same issue here. If we have missed anything from our part here, let us know. We would be happy to help you.

Thanks & Regards,

Aashi
SocialEngineAddOns

[DonnaScriptTechs]

How many menus do you have and I'll test again as I also could not reproduce it on win10 with latest browser versions or on macbook pro with latest browsers.

[DonnaScriptTechs]

Ok we see the issue now and will improve it. Will move this to feature requests as it's an enhancement. Thank you for sticking in there with us to figure this out.