Current license model
SuperOffice currently uses a two-layer licensing structure.
-
System licenses: Company-wide flags that activate broad platform capabilities (for example, Sales Intelligence, Customer Centre, Quote Management). These are not assigned per user. (Site licenses are rarely used today. Historically used in satellite setups.)
-
User plans: Purchased per user and assigned individually. User plans imply a set of hidden feature licenses.
The three solutions customers can purchase are Sales, Service, and Marketing. Each has two tiers:
| Solution |
Essentials |
Premium |
| Sales |
Core pipeline and opportunity management |
+ Sales guide, targets, SAINT, quotes, combined selections, project management |
| Service |
Request management, categorization, auto-replies |
+ Escalation, auto-assign, knowledge base, SAINT, combined selections, project management |
| Marketing |
Mailings, forms, consent management, combined selections, project management |
+ Marketing automation (flows) |
All solutions share a common base feature set: contact management, calendar, mobile CRM, document management, email integration, basic search and selections, and dashboards with default charts.
Users within the same company can hold different plans and different solutions. A single user can combine plans across solutions (multi-plan user).
Current add-on subscriptions
These are licensed separately from user plans, at the tenant level:
- Customer Engagement Platform (CEP): Customer portal, self-service ticket management, self-service knowledge base, multi-language system.
- SuperOffice AI: AI-powered features including request categorization, text analysis (sentiment, language detection, translation), and Copilot.
- Expander Services: Development tools (CRMScript, Screen Designer, extra tables, SuperOffice APIs) and development products (Sandbox, Database Mirroring, SCIM, Databridge). Licensed as a site-wide subscription.
- Calendar synchronization: Two-way sync with Microsoft 365, Google Workspace, and Microsoft Exchange on-premises.
See Packaging/new-packaging-implementation.md on SharePoint
Current license model
SuperOffice currently uses a two-layer licensing structure.
System licenses: Company-wide flags that activate broad platform capabilities (for example, Sales Intelligence, Customer Centre, Quote Management). These are not assigned per user. (Site licenses are rarely used today. Historically used in satellite setups.)
User plans: Purchased per user and assigned individually. User plans imply a set of hidden feature licenses.
The three solutions customers can purchase are Sales, Service, and Marketing. Each has two tiers:
All solutions share a common base feature set: contact management, calendar, mobile CRM, document management, email integration, basic search and selections, and dashboards with default charts.
Users within the same company can hold different plans and different solutions. A single user can combine plans across solutions (multi-plan user).
Current add-on subscriptions
These are licensed separately from user plans, at the tenant level:
See Packaging/new-packaging-implementation.md on SharePoint