Online chat rooms should be manned (or womanned?)

[havengoer]

• if the site is under-utilized, someone gets on and there’s no on in the chat room, for example – increasing a sense of isolation.
• “chatting” with mental health professional: will these be volunteers and how will licensure work for providing supportive services across state lines?
• Will forums and chat rooms conversations be monitored/facilitated to prevent online “trolls”?
• Is the site intended for family members of survivors, too? I could see a separate portal/portion of the website useful for family members/loved ones.

-- feedback from a Clinical Psychologist from the Road Home Program: The Center for Veterans and Their Families