domain.yml

session_config:
  session_expiration_time: 60
  carry_over_slots_to_new_session: true
intents:
- justLoggedInWhileChatting
- justLoggedIn
- justLoggedOutWhileChatting
- justLoggedOut
- affirm
- deny
- express_gratitude
- greet
- goodbye
- choice_additionalHelp
- choice_noMoreHelp
- choice_goodFeedback
- choice_badFeedback
- choice_otherFeedback
- choice_inform_about_eCommerce
- faq
- choice_inform_about_product
- choice_repeat_last_order
- choice_change_account_info
- choice_logIn
- choice_createAnAccount
- choice_changeUserFirstName
- give_firstName
- choice_changeUserEmailAdress
- give_emailAdress
- choice_suggest_product
- choice_custom_request
- bot_challenge
- chitchat
- out_of_scope
- nlu_fallback
entities:
- first_name
- email_adress
- language
slots:
  customRequestEmailAdress:
    type: text
    influence_conversation: false
  customRequestId:
    type: text
    influence_conversation: false
  customRequestText:
    type: text
    influence_conversation: false
  otherFeedback:
    type: text
    influence_conversation: false
  searchedProducts:
    type: text
    influence_conversation: false
  suggestedProduct:
    type: text
    influence_conversation: false
  userIsLoggedIn:
    type: text
    influence_conversation: true
  userIsNotLoggedIn:
    type: text
    influence_conversation: true
  userNewEmailAdress:
    type: text
    influence_conversation: false
  userNewFirstName:
    type: text
    influence_conversation: false
responses:
  utter_youAreIndeedLoggedIn:
  - text: You are indeed logged in to the website at the moment!
  utter_sorryYouAreNotLoggedIn:
  - text: Sorry, you are not logged in to the website at the moment...
  utter_pleaseLogIn:
  - buttons:
    - payload: /choice_additionalHelp
      title: I need something else
    - payload: /choice_noMoreHelp
      title: I don't need help anymore
    text: Please click [HERE](login) to be redirected to our login form.
  utter_justLoggedInWhileChatting:
  - text: I saw that you have just now logged in correctly!
  utter_justLoggedOutWhileChatting:
  - text: I saw you that you have just logged out from the website.
  utter_welcome:
  - text: Welcome to our website!
  utter_askAdditionalHelp:
  - buttons:
    - payload: /choice_additionalHelp
      title: I need more help
    - payload: /choice_noMoreHelp
      title: I don't need help anymore
    text: Do you need more help?
  utter_beforeYouGo:
  - text: 1 minute please before you go
  utter_askToProvideFeedback:
  - buttons:
    - payload: /choice_goodFeedback
      title: Good
    - payload: /choice_badFeedback
      title: Bad
    - payload: /choice_otherFeedback
      title: Other
    text: What did you think of your chat experience with me in general? Your feedback
      will help me improve myself in the future.
  utter_ask_otherFeedback:
  - text: I am listening, give me your opinion.
  utter_feedbackProvided:
  - text: Thanks for the feedback!
  utter_howCanIhelpYou:
  - buttons:
    - payload: /choice_inform_about_eCommerce
      title: Inform me about the company
    - payload: /choice_inform_about_product
      title: Inform me about a product
    - payload: /choice_change_account_info
      title: Change my account information
    - payload: /choice_suggest_product
      title: Suggest a product
    - payload: /choice_custom_request
      title: Make another request
    text: 'Tell me which of these options would you like me to help you with:'
  utter_inform_about_eCommerce:
  - buttons:
    - payload: General information
      title: General information
    - payload: About the creator
      title: About the creator
    - payload: Customer service number
      title: Customer service number
    - payload: Time of creation
      title: Time of creation
    text: What do you want to know exactly about the company?
  utter_faq/eCommerce_info:
  - text: eCommerce is a website template created by Amine Zaamoun during his internship
      at Deutsche Telekom in Data Science to show how to concretely integrate a chatbot.
  utter_faq/creator:
  - text: The creator of this chatbot and website template is Amine Zaamoun. He is
      currently finishing his Data Scientist internship at Deutsche Telekom and is
      in his 4th year of engineering school.
  utter_faq/customer_service_number:
  - text: The customer service number is +33 7 60 63 11 65.
  utter_faq/when_was_eCommerce_created:
  - text: This website template was created at the beginning of September 2020 to
      meet the needs of Amine Zaamoun's second internship assignment at Deutsche Telekom.
  utter_ask_searchedProducts:
  - text: Which products do you want to inquire about? (Please write only letters
      and at least 3)
  utter_changeAccountInfoIfUserIsNotLoggedIn:
  - text: You must be logged in to change your account information...
  utter_changeAccountInfo:
  - buttons:
    - payload: /choice_changeUserFirstName
      title: My first name
    - payload: /choice_changeUserEmailAdress
      title: My email adress
    - payload: /choice_additionalHelp
      title: I need more help
    - payload: /choice_noMoreHelp
      title: I don't need help anymore
    text: Which account information would you like to change?
  utter_ask_userNewFirstName:
  - text: What is the new first name you want to use on your account?
  utter_ask_userNewEmailAdress:
  - text: What is the new email adress you want to use on your account?
  utter_pleaseClickHereToChangeYourPassword:
  - text: I understand that you want to change your password! Please [click here](#connexion)
      to open the login form. Then please click on "J'ai oublié mon mot de passe"
      and follow the instructions to change it.
  utter_youre_welcome:
  - text: You're welcome!
  utter_ask_suggestedProduct:
  - text: What would make you happy?
  utter_goodbye:
  - text: Good shopping on eCommerce, see you soon!
  utter_understandRequestCustomerService:
  - text: I understand that you want to make a request directly to the customer service.
  utter_ask_customRequestEmailAdress:
  - text: What's your email adress? This will allow us to contact you directly at
      a later date.
  utter_ask_customRequestText:
  - text: Please write your request here. I would like to specify that it is preferable
      to be as precise as possible so that the customer service can answer in the
      best possible way.
  utter_bot_challenge:
  - text: I am a eAssistant, eCommerce's official chatbot! I was developed by Amine
      Zaamoun and powered by Rasa.
  utter_chitchat/ask_name:
  - text: I am called eAssistant!
  utter_chitchat/ask_how_you_are:
  - text: I am fine thank you for asking!
  utter_chitchat/ask_who_won_us_elections:
  - text: Joe Biden is the new president of the United States.
  utter_chitchat/ask_languages_bot:
  - text: I only speak and understand English for the moment, but I will learn French
      in the near future.
  utter_chitchat/ask_time:
  - text: It is the time it was yesterday at the same hour ;)
  utter_out_of_scope/non_english:
  - text: I only understand English, I'm sorry.
  utter_out_of_scope/other:
  - text: I can't help you with that, I'm sorry.
  - text: I was not designed to answer this question.
  - text: This is out of my area of expertise.
  - text: I'm sorry I can't help you on this one.
  - text: I'd rather you ask me something else.
  - text: I don't have an opinion on this subject...
  utter_rephrase:
  - text: Please, rephrase your sentence, I'm not sure I understood.
actions:
- action_checkIfUserIsLoggedIn
- action_insertNewFeedback
- validate_searchedProducts_form
- action_selectProductInformation
- action_updateUserFirstName
- action_updateUserEmailAdress
- action_insertNewProductSuggestion
- action_insertNewMailForArequest
- action_addNewCustomRequest
forms:
  otherFeedback_form:
    otherFeedback:
    - type: from_text
  customRequestEmailAdress_form:
    customRequestEmailAdress:
    - entity: email_adress
      type: from_entity
  customRequestText_form:
    customRequestText:
    - type: from_text
  productSuggestion_form:
    suggestedProduct:
    - type: from_text
  searchedProducts_form:
    searchedProducts:
    - type: from_text
  userNewFirstName_form:
    userNewFirstName:
    - entity: first_name
      type: from_entity
  userNewEmailAdress_form:
    userNewEmailAdress:
    - entity: email_adress
      type: from_entity