In demo app in prod, enter Victoria and Vancouver then turn on ferries layer and click on Swartz Bay ferry terminal as follows:

It says Schedule: Unknown which means the router can't find a schedule for that ferry. Graeme tried it on their version of the demo app and it found a schedule.
Look in directions at the ferry instructions as follows:

It says wait for 10 minutes for the ferry which is what it always says when it doesn't know the schedule.
This affects TransLink Route Planner as well.