Lost LarePass identity after app data reset but still have active admin session (safe recovery needed)

[mirclani]

Hello Olares Team,

I need help with a non-destructive recovery of my LarePass / admin identity.

Current situation

My real superadmin account is:

mirclani@olares.com

I also have an old test account:

ikkedikke0@olares.com

I accidentally cleared the app data of LarePass on my phone.

After that, when I reopened LarePass, it only restored / showed my test account ("ikkedikke0"), not my real superadmin account ("mirclani").

Important details

• My Olares is still running normally
• I still have active browser/admin access to Olares as "mirclani"
• In Olares Settings, under Devices, my phone is still listed as a trusted LarePass device
• My phone still appears as an authorized device under "mirclani"
• When I scan the Olares Space login QR, LarePass only tries to log in with "ikkedikke0", not "mirclani"
• I do not want to reset, overwrite, or reinitialize my existing Olares ownership

What I need

I would like to know the safe recovery procedure to:

1. Restore "mirclani" into LarePass without the mnemonic phrase, if possible
   OR
2. Safely rebind / reconnect LarePass to the existing "mirclani" superadmin identity
   using my still-active browser/admin session and trusted phone device

What I want to avoid

Please let me know how to recover this without:

• resetting Olares
• overwriting ownership
• activating a new admin
• losing my current data / apps / configuration

If useful, I can also provide:

• screenshots of the current state
• device info
• exported logs

Thank you very much.

[pengpeng]

@mirclani

hi, I have a few questions that may help us narrow this down:

1. Do you still have the mnemonic phrase for mirclani@olares.com?
2. Normally, if the LarePass data on the phone has been removed, all account information would be lost. It would not usually leave another account still available.
3. Another possibility is that the LarePass data was not actually removed. Could you please click the top-right corner and see whether there is an option to switch accounts?

[mirclani]

Hi, thank you for the quick reply.

Here are the answers:

1. Unfortunately, I do NOT currently have the mnemonic phrase for mirclani@olares.com.

2. I think I may understand why ikkedikke0@olares.com is still showing in LarePass:
   I DO still have the mnemonic phrase for my old test account ikkedikke0@olares.com.

   So it is possible that after clearing / restoring LarePass, only the account for which I still had recovery information was restored.

3. Yes, when I click the top-right menu in LarePass, I DO see a “Switch account” screen.

What I currently see there is:

• ikkedikke0@olares.com
• “Add a new account”

I do NOT see mirclani@olares.com there.

Additional important context:

• My real active superadmin account is still mirclani@olares.com
• I still have access to my Olares admin/settings in browser
• My trusted phone device is still listed in Olares settings
• I have NOT reset Olares
• I have NOT reactivated ownership
• I have NOT linked ikkedikke0 to the current admin ownership

So at the moment:

• Olares itself still recognizes mirclani correctly
• but LarePass only shows ikkedikke0

Please let me know the safest next step from here.

If useful, I can also provide a screenshot of the “Switch account” screen in LarePass.

[pengpeng]

We discussed this internally, and I’d like to share our current thinking with you.

Olares is designed around the principle that account ownership and data ownership belong entirely to the user. For that reason, many sensitive actions require authorization with the mnemonic phrase. Unfortunately, if the mnemonic phrase has been lost, our ability to recover the account is very limited.

Given the situation, reinstalling the system may be the safest and most reliable path forward. I understand this is not the most convenient option, and I’m really sorry for the trouble it may cause. However, in the long run, it should give you a much cleaner and more stable setup.

After reinstalling, you can sign in to the main account in LarePass on both your phone and your computer, and also back up the mnemonic phrase on the card that came with the device. That way, you would have the mnemonic phrase stored in three separate places, which should make things much more secure and easier to recover in the future.

We truly understand how frustrating this situation is, and we’re very sorry for the inconvenience. If you decide to proceed with the reinstallation, we’ll do our best to help you through the process.

[pengpeng]

Could you send an email to hi@olares.com? We’ll follow up there, since the context of this discussion is related to security.