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SUPPORT.md

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Support

Scope

This is the organization-wide default support guide for repositories under the blackoutsecure GitHub organization. Repositories may add their own SUPPORT.md with project-specific channels or service levels — when present, the repo's own copy overrides this one.

Getting Help

  • Start with the affected repository's README.md for setup and usage guidance.
  • Search existing issues and discussions before opening a new one.
  • Open a regular issue using the default templates for bug reports or feature requests.
  • For security concerns, follow the process in SECURITY.md (private channels only — never a public issue).

What to Include

  • Repository, version, or commit SHA you're running.
  • A clear description of the problem or request.
  • Steps to reproduce or expected vs. actual behavior.
  • Environment details (OS, language runtime, relevant tool versions).
  • Relevant logs or output — redact secrets, tokens, customer data, and PII.
  • Links to related issues, PRs, or external references.

What We Can Help With

  • Clarifying intended behavior or design.
  • Investigating suspected defects with a clear reproduction.
  • Reviewing proposed changes via pull request.

What We Cannot Support

  • Password resets, account recovery, or identity provider issues.
  • Production operations owned by third parties (cloud vendors, hosting providers, downstream forks we do not maintain).
  • One-on-one consulting outside the scope of the open-source project.

Response times are best-effort for community issues; we do not promise a service-level agreement unless one is explicitly stated in a repository's own SUPPORT.md.