From f1a8d2d0a543dd069ff5dd3d76dc641de74136c8 Mon Sep 17 00:00:00 2001 From: Vikram Vaswani Date: Tue, 13 Jan 2026 19:30:35 +0530 Subject: [PATCH 1/6] feat: add documentation for support options Signed-off-by: Vikram Vaswani --- docs.json | 5 +++-- support.mdx | 28 ++++++++++++++++++++++++++++ 2 files changed, 31 insertions(+), 2 deletions(-) create mode 100644 support.mdx diff --git a/docs.json b/docs.json index a757a0e3..56404fb1 100644 --- a/docs.json +++ b/docs.json @@ -220,9 +220,10 @@ ] }, { - "group": "Troubleshooting", + "group": "Technical support", "pages": [ - "troubleshooting" + "troubleshooting", + "support" ] } ] diff --git a/support.mdx b/support.mdx new file mode 100644 index 00000000..96b7a49f --- /dev/null +++ b/support.mdx @@ -0,0 +1,28 @@ +--- +title: "Support options" +description: "Learn about available support options" +--- + +## Dedicated support (Slack) + +This paid option provides dedicated priority access to Blaxel's support team. Support is provided via a direct Slack channel which is monitored by Blaxel engineers. Renews monthly. + +Cost: The higher of US$ 1600 or 10% of your previous month's compute usage. + + +The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage. + + +## Standard support (email) + +This paid option provides private email support with 24-hour response time during business hours. Renews monthly. + +Cost: The higher of US$ 800 or 3% of your previous month's compute usage. + + +The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage. + + +## Community support + +All Blaxel users have access to free community support on a "best effort" basis via Discord. To access this support option, [join our Discord](https://discord.gg/enAfyZFWHW) and post a message in the #help channel. From ffece253995115a8df01759a69cf923522773f64 Mon Sep 17 00:00:00 2001 From: Vikram Vaswani Date: Wed, 14 Jan 2026 18:06:38 +0530 Subject: [PATCH 2/6] update text Signed-off-by: Vikram Vaswani --- support.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/support.mdx b/support.mdx index 96b7a49f..f76b62d7 100644 --- a/support.mdx +++ b/support.mdx @@ -7,7 +7,7 @@ description: "Learn about available support options" This paid option provides dedicated priority access to Blaxel's support team. Support is provided via a direct Slack channel which is monitored by Blaxel engineers. Renews monthly. -Cost: The higher of US$ 1600 or 10% of your previous month's compute usage. +Dedicated support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 10% of the account's previous month's compute usage. The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage. @@ -17,7 +17,7 @@ The first month is non-refundable. Subsequent cancellation is possible and pro-r This paid option provides private email support with 24-hour response time during business hours. Renews monthly. -Cost: The higher of US$ 800 or 3% of your previous month's compute usage. +Dedicated support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 3% of the account's previous month's compute usage. The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage. From a5c9c6448ba04a8d19f5033ab913348d1d74b594 Mon Sep 17 00:00:00 2001 From: Vikram Vaswani Date: Wed, 14 Jan 2026 18:07:21 +0530 Subject: [PATCH 3/6] update text Signed-off-by: Vikram Vaswani --- support.mdx | 12 ++++-------- 1 file changed, 4 insertions(+), 8 deletions(-) diff --git a/support.mdx b/support.mdx index f76b62d7..b7713380 100644 --- a/support.mdx +++ b/support.mdx @@ -3,26 +3,22 @@ title: "Support options" description: "Learn about available support options" --- + +For paid support options, the first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage. + + ## Dedicated support (Slack) This paid option provides dedicated priority access to Blaxel's support team. Support is provided via a direct Slack channel which is monitored by Blaxel engineers. Renews monthly. Dedicated support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 10% of the account's previous month's compute usage. - -The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage. - - ## Standard support (email) This paid option provides private email support with 24-hour response time during business hours. Renews monthly. Dedicated support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 3% of the account's previous month's compute usage. - -The first month is non-refundable. Subsequent cancellation is possible and pro-rated based on daily usage. - - ## Community support All Blaxel users have access to free community support on a "best effort" basis via Discord. To access this support option, [join our Discord](https://discord.gg/enAfyZFWHW) and post a message in the #help channel. From 629644e915f35c14f9d71323daddd1560d2cf207 Mon Sep 17 00:00:00 2001 From: Vikram Vaswani Date: Wed, 14 Jan 2026 18:07:41 +0530 Subject: [PATCH 4/6] update text Signed-off-by: Vikram Vaswani --- support.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/support.mdx b/support.mdx index b7713380..b161d63e 100644 --- a/support.mdx +++ b/support.mdx @@ -17,7 +17,7 @@ Dedicated support is charged at the higher of (a) the [monthly fixed minimum pri This paid option provides private email support with 24-hour response time during business hours. Renews monthly. -Dedicated support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 3% of the account's previous month's compute usage. +Standard support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 3% of the account's previous month's compute usage. ## Community support From 06470922a4b74db68838193b0037a472df42eb26 Mon Sep 17 00:00:00 2001 From: Vikram Vaswani Date: Wed, 14 Jan 2026 23:39:35 +0530 Subject: [PATCH 5/6] add examples Signed-off-by: Vikram Vaswani --- support.mdx | 20 ++++++++++++++++++-- 1 file changed, 18 insertions(+), 2 deletions(-) diff --git a/support.mdx b/support.mdx index b161d63e..52c46a61 100644 --- a/support.mdx +++ b/support.mdx @@ -11,13 +11,29 @@ For paid support options, the first month is non-refundable. Subsequent cancella This paid option provides dedicated priority access to Blaxel's support team. Support is provided via a direct Slack channel which is monitored by Blaxel engineers. Renews monthly. -Dedicated support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 10% of the account's previous month's compute usage. +Dedicated support is charged at the higher of (a) the [monthly minimum price](https://blaxel.ai/pricing) or (b) 10% of the account's previous month's compute usage. + +For example, assuming the monthly minimum price is US$ 1600, the following table explains the charges for different levels of compute usage: + +| Previous month's compute usage (US$) | Amount charged (US$) | +|---|---| +| 12000 | 1600 | +| 16000 | 1600 | +| 18500 | 1850 | ## Standard support (email) This paid option provides private email support with 24-hour response time during business hours. Renews monthly. -Standard support is charged at the higher of (a) the [monthly fixed minimum price](https://blaxel.ai/pricing) or (b) 3% of the account's previous month's compute usage. +Standard support is charged at the higher of (a) the [monthly minimum price](https://blaxel.ai/pricing) or (b) 3% of the account's previous month's compute usage. + +For example, assuming the monthly minimum price is US$ 800, the following table explains the charges for different levels of compute usage: + +| Previous month's compute usage (US$) | Amount charged (US$) | +|---|---| +| 10000 | 800 | +| 20000 | 800 | +| 30000 | 900 | ## Community support From ce93e34b7c187395dbcae638e5249437a8457df0 Mon Sep 17 00:00:00 2001 From: Vikram Vaswani Date: Wed, 14 Jan 2026 23:41:23 +0530 Subject: [PATCH 6/6] update text Signed-off-by: Vikram Vaswani --- support.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/support.mdx b/support.mdx index 52c46a61..b3dadf9a 100644 --- a/support.mdx +++ b/support.mdx @@ -15,7 +15,7 @@ Dedicated support is charged at the higher of (a) the [monthly minimum price](ht For example, assuming the monthly minimum price is US$ 1600, the following table explains the charges for different levels of compute usage: -| Previous month's compute usage (US$) | Amount charged (US$) | +| Previous month's compute usage (US$) | Amount charged in current month (US$) | |---|---| | 12000 | 1600 | | 16000 | 1600 | @@ -29,7 +29,7 @@ Standard support is charged at the higher of (a) the [monthly minimum price](htt For example, assuming the monthly minimum price is US$ 800, the following table explains the charges for different levels of compute usage: -| Previous month's compute usage (US$) | Amount charged (US$) | +| Previous month's compute usage (US$) | Amount charged in current month (US$) | |---|---| | 10000 | 800 | | 20000 | 800 |