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+---
+team_members:
+ - tomasz-sch
+ - karol r
+ - michal
+ - piotr
+our_service:
+ - POS food delivery platforms integration
+layout: project
+project_id: delivery-integrations-pos
+title: Eliminating Device Clutter with POS and Food Delivery Apps Integration
+image: /images/case_study_third_party_delivery.png
+description: From Uber Eats, Wolt to Just Eat and beyond, managing online orders
+ from multiple food delivery platforms is challenging for busy waitstaff. To
+ address this, while scaling the POS system for our client Practi (acquired by
+ Just Eat Takeaway.com), we developed a solution that synchronizes all orders
+ from various food delivery apps into a single device. Read the full story of
+ how this integration alters restaurant operations.
+hero_image: /images/case_study_pos_food_delivery_integration.png
+Hero Image_alt: POS and third-party delivery providers intergation
+social_media_previev: /images/fb_preview_case_study_integration_delivery_providers_pos.png
+social_media_previev_alt: POS and food delivery integration case study
+bar_achievements:
+ - number: "10"
+ label: Years of collaboration
+ - number: "5"
+ label: Food delivery partners integrated with POS
+ - number: "2"
+ label: Countries where POS operates
+tags:
+ - retail & restaurant
+ - customized software
+title_team: meet the team behind the solution
+title_case_study: how we support our clients
+title_contact: book a free consultation in 48 hours
+description_contact: Tell us more about your POS system. Fill out the form below
+ and we'll get back to you in 48 hours.
+order: 5
+slug: pos-third-party-delivery
+show_team: true
+show_case_study: true
+show on homepage: false
+published: true
+work_in_progress: false
+language: en
+---
+
+
+
+
+**technologies**: Kotlin, SpringBoot, AWS, TypeScript
+
+
+
+Let’s step behind the restaurant counter and observe the waitstaff in action. In addition to serving in-house guests, they must **manage online orders from third-party food delivery platforms** like Wolt and Uber Eats. **Each platform provides its own device for managing orders**, adding to the growing number of devices that already overwhelm the busy staff (from a point-of-sale desktop to payment terminals, thermal printers, and more).
+
+But **what if all third-party, in-house, and phone orders were automatically integrated into a single device**? That was the goal of the food delivery providers integration we developed for the Practi POS provider (later known as **[Just Eat POS](/projects/system-for-restaurants/)**) for restaurants in Israel and the UK.
+
+
+
+
+
+A key aspect of this integration is **menu synchronization**. Any changes to the menu – such as prices, unavailable items, or ingredients – are automatically updated across all food delivery platforms, eliminating the need for waitstaff to manually update each one.
+
+However, if a restaurant wants to for example set different prices for various platforms, they can easily make those adjustments using the simple POS interface:
+
+
+
+The true gem of this integration is **the real-time synchronization of every order on the Just Eat POS system**. Whether it's an online, on-site, or phone order, all information is automatically displayed on the primary POS device. This means the waitstaff can finally retire the multiple devices provided by third-party platforms. Now, **everything is accessible through the Just Eat POS device – the only one the restaurant needs**.
+
+This automation also eliminates the errors occurring when busy staff manually transfer online orders to the main POS device so they can be sent to the kitchen. Now, **orders are processed automatically, speeding up meal preparation and delivery**. What’s more, order statuses are available on the same device, **keeping the waitstaff informed** throughout the process – from order acceptance to delivery.
+
+
+
+Integration with food delivery platforms aligned perfectly with other parts of the multifunctional Just Eat POS. For example, **if a restaurant prefers to manage deliveries in-house, they can also use the [delivery drivers application](/projects/delivery-drivers-app/) offered by Just Eat POS**. Thanks to order synchronization, every order is available in the app, making it easy to coordinate deliveries. The app provides drivers with all the necessary information for a successful delivery, including the customer’s address, navigation with a map, and payment status.
+
+
+
+
+
+The **greatest technical challenges lie in menu and order synchronization**. To keep all data synced across multiple platforms, restaurants rely on a stable internet connection, which isn’t always guaranteed. In cases of lost connectivity, our team implemented solutions to ensure proper synchronization as soon as possible. **We developed automatic monitoring of the integration status, continuously checking connection stability**. If disruptions occur, the system will automatically restore the connection once available to synchronize all menu and order information.
+
+Additionally, to achieve real-time order updates, **we had to design a mechanism that would automatically receive, verify, and process every order**. The POS system also updates order statuses and driver information, ensuring this data is available to the third-party provider. For example, with Just Eat POS, **users can track the order's delivery progress, even though the waitstaff manages the order exclusively through the [POS device](/blog/what-are-point-of-sale-devices/)**.
+
+Another challenge related to synchronization was **automating the import of menus from third-party providers to sync with the POS**. This was difficult due to the complex meal sets, with multiple bundles, and add-ons, as well as the different data structures used by each food delivery app. Our team had to analyze these differences and **implement a mechanism to transform the various data structures into a unified format**, ensuring synchronization with the POS system while accommodating the complexities of meal sets, bundles, and add-ons.
+
+
+
+Food delivery integration has been one of the most impactful changes, instantly making the waitstaff's work easier. Thanks to this integration, **Just Eat POS has firmly established itself as a truly versatile solution, offering connections with a wide range of third-party providers**. Our team developed this integration from scratch, along with dozens of other applications and features built for Practi (Just Eat POS) throughout our decade-long partnership.