From 0b26d16a14db96dc6cfe881327c026b5bbf483f9 Mon Sep 17 00:00:00 2001
From: Matthew Beard <m.beard@codat.io>
Date: Tue, 2 Jun 2026 11:55:43 +0100
Subject: [PATCH 1/2] DOCS-74: Replace Get help page with direct link to
 Zendesk ticket form

Remove the unused support/get-help page and repoint the nav menu item to
the Zendesk ticket form ("Raise a ticket").

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
---
 docs/support/get-help.mdx | 77 ---------------------------------------
 nav.config.js             |  6 ++-
 2 files changed, 4 insertions(+), 79 deletions(-)
 delete mode 100644 docs/support/get-help.mdx

diff --git a/docs/support/get-help.mdx b/docs/support/get-help.mdx
deleted file mode 100644
index 48a5e9d936..0000000000
--- a/docs/support/get-help.mdx
+++ /dev/null
@@ -1,77 +0,0 @@
----
-title: Get help
-description: Review the support options available to you
-hide_table_of_contents: true
-displayed_sidebar: docs
-tags:
-  - Codat
-  - Support
-  - Get Help
----
-
-<div className="container">
-  <ul className="card-container">
-    <li className="card animation-pulse">
-      <div className="header">
-        <GearFinanceDownIcon />
-        <h3>Raise docs issue</h3>
-      </div>
-      <p>
-        Raise an issue with documentation and API reference on our{" "}
-        <a href="https://github.com/codatio/codat-docs/issues/new?assignees=&labels=&projects=&template=issue-with-codat-docs.md&title=">
-          GitHub
-        </a>
-        .
-      </p>
-    </li>
-    <li className="card animation-pulse">
-      <div className="header">
-        <GearFinanceDownIcon />
-        <h3>Get technical support</h3>
-      </div>
-      <p>
-        <a href="https://codat.zendesk.com/hc/en-gb/requests/new">
-          Raise a technical issue
-        </a>{" "}
-        with our support team.
-      </p>
-    </li>
-    <li className="card">
-      <div className="header">
-        <FeatureBullet />
-        <h3>Request a feature</h3>
-      </div>
-      <p>
-        <a
-          href="https://docs.google.com/forms/d/e/1FAIpQLSfngaDxM3kPQXT_GtIt9MOR55KYRPydjSnHlvYgtSskIM5oDg/viewform"
-          target="_blank"
-        >
-          Raise a feature request
-        </a>{" "}
-        with our product team.
-      </p>
-    </li>
-    <li className="card">
-      <div className="header">
-        <FeatureBullet />
-        <h3>Sales inquiry</h3>
-      </div>
-      <p>
-        <a href="https://www.codat.io/#get-in-touch" target="_blank">
-          Contact our sales team
-        </a>{" "}
-        to schedule a demo and learn about Enterprise pricing opportunities.
-      </p>
-    </li>
-    <li className="card">
-      <div className="header">
-        <FeatureBullet />
-        <h3>Billing inquiry</h3>
-      </div>
-      <p>
-        <a href="mailto:AR@codat.io">Raise a billing inquiry</a> with our
-        accounts team.
-      </p>
-    </li>
-  </ul>
-</div>
diff --git a/nav.config.js b/nav.config.js
index ae89ac1d78..5806d1e1f0 100644
--- a/nav.config.js
+++ b/nav.config.js
@@ -78,8 +78,10 @@ module.exports = {
       position: "left",
       items: [
         {
-          to: "support/get-help",
-          label: "Get help",
+          href: "https://codat.zendesk.com/hc/en-gb/requests/new",
+          label: "Raise a ticket",
+          target: "_blank",
+          rel: null,
         },
         {
           href: "https://help.codat.io/",

From a27233aafd0c3d6241665848f10f988a27694cef Mon Sep 17 00:00:00 2001
From: Matthew Beard <m.beard@codat.io>
Date: Tue, 2 Jun 2026 11:59:32 +0100
Subject: [PATCH 2/2] DOCS-74: Repoint issue template support link to Zendesk
 ticket form

The old link targeted the removed support/get-help page.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
---
 .github/ISSUE_TEMPLATE/issue-with-codat-docs.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/.github/ISSUE_TEMPLATE/issue-with-codat-docs.md b/.github/ISSUE_TEMPLATE/issue-with-codat-docs.md
index 3b96fa6e97..b09929981c 100644
--- a/.github/ISSUE_TEMPLATE/issue-with-codat-docs.md
+++ b/.github/ISSUE_TEMPLATE/issue-with-codat-docs.md
@@ -7,7 +7,7 @@ assignees: ''
 
 ---
 
-**Do not use this form to raise issues with Codat's product offering. [Reach out](https://docs.codat.io/support/get-help) to our support instead.**
+**Do not use this form to raise issues with Codat's product offering. [Raise a ticket](https://codat.zendesk.com/hc/en-gb/requests/new) with our support team instead.**
 
 **Description**
 Provide a clear and concise description of the issue. Explain how you encountered the issue and how we can locate and/or replicate it.