diff --git a/.vscode/settings.json b/.vscode/settings.json
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+{
+ // Mainly for static files
+ "liveServer.settings.useWebExt": true,
+
+ // This means that you change your real URL (current PHP url)
+ // to another URL (which Live Sever starts).
+ "liveServer.settings.proxy": {
+ "enable": true, // i. enabled
+ "baseUri": "/", // ii. workspace
+ "proxyUri": "http://localhost:80/workspace" // iii. actual address
+ },
+}
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+ CONTACT ME:
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+ Shelley L. McIntyre Resume 2020 Future Fullstack Developer
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Self-motivated entry level developer with over 20 years experience in client management and customer service. Also
+ proficient in and team management. Broad based background encompasses a strong work ethic and the ability to
+ work in a detail-oriented environment both independently and within a team. Committed to achieving client objectives
+ while maintaining a focus on professional development by keeping abreast of industry news and trends.
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+
Skills
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Detail Oriented
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Critical Thinking
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Teamwork
+
Willingness to Learn
+
Adaptability
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+
Windows
+
Android
+
HTML5
+
Microsoft Office
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WordPress
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GitHub
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+
Volunteer Work
+
Dominican-America Relief and Development Association (DARDA) - Elmont, NY
Volunteered to assist with disaster relief efforts to benefit the island of Dominica in the aftermath of Tropical Storm
+ Erika in August 2015 and category 5 Hurricane Maria in September 2017, which caused millions of dollars in damage.
+
Helped develop and execute fundraising techniques, which yielded over $20,000 in donations after Tropical Storm
+ Erika and approximately $200,000 in donations of cash and goods after Hurricane Maria; Created database to track
+ monetary and physical contributions; Drove awareness of relief efforts through the use of social media.
+
Assisted with community outreach and donation collection for the annual School Supply Drive and Toy Drive.
+
Assisted with the disbursal of relief funds to various charitable projects across the island.
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+
+
Work Experience
+
The Nwokobia FamilyBear, DE
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October 2017 - Present
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+
Cared for 2 girls, ages 9 and 12.
+
Handled transportation from after-care to after-school activities.
+
Managed an active calendar of appointments including sports, choir & learning based after-school sessions.
+
Provided tutoring in Math, Spelling, and Grammar. Assisted with homework completion and review. Facilitated test
+ prep sessions including organizing home spelling bees and math quizzes.
+
Served dinner and oversaw the packing of lunch bags for the next school day.
+
Maintained adherence to bath and bedtime schedules.
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+
Bank of America - Newark, DE
+
May 2016 - January 2017
+
Fraud Analyst
+
+
Reviewed and analyzed account activity to assess levels of risks and fraud type.
+
Utilized effective interviewing techniques to investigate and resolve customer fraud concerns and support requests as well as requests from suspicious callers.
+
Completed inbound and outbound calls to process fraud claims, resolve fraud alerts & place travel notifications on customer’s accounts. Made monetary adjustments to accounts while adhering to policies and procedures.
+
Processed requests in a manner consistent with federal regulations.
+
Consistently maintained scores above department benchmarks for quality and customer satisfaction.
+
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+
Discover Financial Services - New Castle, DE
+
November 2013 - June 2015
+
Accounting Specialist – SCRA (Service Members Civil Relief Act) Service Matter Expert
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+
Analyzed Cardholder’s incoming military orders and other documentation to determine eligibility for protection under the guidelines of the SCRA act.
+
Applied SCRA protection to customer’s accounts across multiple product lines (credit card, personal loans, & student loans) as well as calculated & accurately processed the necessary monetary adjustments on Cardholders accounts.
+
Identified potential areas of risk and escalated issues to upper management for review.
+
Ensured all requests for protection were reviewed in a timely manner to maintain line of business service level expectations and compliance with federal regulations including Reg Z, Equal Credit Opportunity Act, FCRA, TILA, TISA, SCRA, Military Lending Act, & BSA/AML.
+
Took initiative to research & gather useful information such as SCRA regulations, commonly used military acronyms, and examples of active duty orders to create a repository for the benefit of the entire team.
+
Created change log for senior management to track policy and procedure changes.
+
Served as subject matter expert to help draft procedures for SCRA analysts.
+
Maintained quality scores consistently around 99% on a monthly basis and achieved ‘High Contributor’ rating on most recent yearly performance evaluation.