Refresh the customer support experience

Author: Shashwat

THIRD_PARTY_NOTICES.md

@@ -0,0 +1,47 @@
+# Third-party notices
+
+Able includes software from the following projects. These notices apply to
+the named third-party components and do not change Able's Apache-2.0 license.
+
+## Lucide Icons
+
+ISC License
+
+Copyright (c) 2026 Lucide Icons and Contributors
+
+Permission to use, copy, modify, and/or distribute this software for any
+purpose with or without fee is hereby granted, provided that the above
+copyright notice and this permission notice appear in all copies.
+
+THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES
+WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF
+MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY
+SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER
+RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT,
+NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE
+USE OR PERFORMANCE OF THIS SOFTWARE.
+
+The following icons used by Able are derived from the Feather project:
+`arrow-up`, `chevron-down`, `chevron-right`, `headphones`, and `plus`.
+
+The MIT License (MIT)
+
+Copyright (c) 2013-present Cole Bemis
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

apps/desk/package.json

@@ -96,6 +96,7 @@
     "agents": "0.20.1",
     "ai": "7.0.64",
     "hono": "^4.13.1",
+    "lucide": "^1.27.0",
     "marked": "^18.0.7",
     "postal-mime": "^2.7.5",
     "remend": "^1.3.0",

apps/desk/public/voice-demo.css

@@ -251,6 +251,16 @@ export class AbleDeskAgent extends VoiceAgent<Env> {
         }
         return
       }
+      if (parsed.type === 'voice_feedback') {
+        const assistantTurn = Number(parsed.assistantTurn)
+        const rating = parsed.rating
+        if (connectionState(connection).sessionProofPassed !== true
+          || !Number.isInteger(assistantTurn) || assistantTurn < 0 || assistantTurn >= 80
+          || (rating !== 'helpful' && rating !== 'not_helpful')) return
+        console.log(JSON.stringify({ event: 'voice_feedback', assistantTurn, rating }))
+        connection.send(JSON.stringify({ type: 'voice_feedback_received', assistantTurn, rating }))
+        return
+      }
       if (parsed.type !== 'clear_demo_session') return
       await this.#patchSession({
         pendingEscalation: null,