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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<title>My Resume</title>
</head>
<body>
<h1>Etti Calderon</h1>
<h2>Technical & UX Writer</h2>
<h3>Contact Me</h3>
<p>Phone: 054.528.6450</p>
<p>Email: etti.calderon@gmail.com</p>
<p>LinkedIn: <a href="https://www.linkedin.com/in/etti-calderon/">in/etti-calderon</a></p>
<img src="./assets/images/etti-calderon.png" alt="Etti Calderon" />
<hr />
<h2>About Me</h3>
<ul>
<li>reative, organized, and persuasive writer committed to using empathetic
listening, storytelling, and plain language to connect with readers.</li>
<li>Optimistic teammate and mentor who knows that every problem has a
solution and works individually and as part of a team to make magic happen.</li>
<li>Lifelong learner who appreciates feedback and is enthusiastic about
supporting others.</li>
<li>Vigilant editor who has a keen eye for detail and knows when rules can be
broken.</li>
<li>Vibe coder who loves to tinker with new ideas, create mini apps, and explore new ways of approaching life and work.</li>
<!-- Check hype doc for more skills, accomplishments at Personetics-->
</ul>
<hr />
<h2>Education</h3>
<h3>MA in English, The Hebrew University of Jerusalem</h3>
<h3>BA in English, State University of New York at Albany</h3>
<p>Graduated Cum Laude</p>
<p>Double minor: Psychology and Anthropology</p>
<h2>Certifications</h2>
<h3></h3>Certificate in Editing and Editorial, David Yellin College of Education</h3>
<hr />
<h2>Work Experience</h2>
<h3>Personetics, Tel Aviv</h3>
<h4>Technical Writer, 2024-Present</h4>
<ul> <!-- Review and add more details, focus on building the documentation hub, finding the right tools, building processes, building tools, relationships with SMEs, long-term planning. Workshops.-->
<li>Created and maintained technical documentation for Personetics' products and services.</li>
<li>Collaborated with product managers and developers to ensure that documentation is accurate and up-to-date.</li>
<li>Wrote and edited user guides, release notes, and other documentation for Personetics' products and services.</li>
</ul>
<h3>Bringg, Tel Aviv</h3>
<h4>Senior Technical & UX Writer, 2023-2024</h4>
<h4>Technical Writer, 2022-2023</h4>
<ul>
<li>Develops content strategy and authors technical documentation, including
guides, troubleshooting instructions, overviews, and release notes, ensuring
clarity and adherence to company style and values</li>
<li>Ensures quality, logic, and design integrity by reviewing UX designs before
development and by testing features before release</li>
<li>Conducts extensive research to update and maintain API documentation,
identify gaps, and improve consistency and usability in collaboration with
R&D, creating a reliable source of truth for users and internal developers</li>
<li>Researches, proposes, implements, and drives adoption of new tools,
including a more user-friendly and accessible knowledge base resulting in
annual savings of $40,000 per year</li>
<li>Collaborated with product managers and designers to launch a new SaaS
product in six months, independently executing content design for 15+
screens and user flows and crafting all API and help documentation</li>
</ul>
<h3>Morningside, Jerusalem</h3>
<h4>Quality Reviewer, 2019-2021</h4>
<ul>
<li>Reviewed the quality of legal, technical, and life-sciences documentation and
corresponded with vendors to resolve issues while balancing multiple projects
with tight deadlines</li>
<li>Edited and proofread hundreds of technical, life sciences, legal, and
intellectual property documents to resolve issues with grammar, style, and
readability</li>
</ul>
<h3>Polis Institute, Jerusalem</h3>
<h4>Director of Studies & Administrative Director, 2015-2019</h4>
<h4>Administrative Assistant, 2014-2015</h4>
<ul>
<li>Participated as a voting member in two governing committees</li>
<li>Managed a team of administrative assistants and volunteers that
consistently received the highest departmental rating in student satisfaction
surveys</li>
<li>Crafted, proofread, and fact-checked marketing content and
correspondences that represented the goals of the institute, addressed a
diverse audience, and boosted SEO</li>
<li>Managed the institute's knowledge base and wrote handbooks, guides, and
dozens of policies that improved efficiency and student experience</li>
<li>Consulted with department</li>
</ul>
<h2>Skills</h2>
<ul>
<li>Markdown & Markdown React (MDX)</li>
<li>Research</li>
<li>AI prompt engineering</li>
<li>Process improvement</li>
<li>Copyediting</li>
<li>Content strategy</li>
<li>Quality assurance</li>
<li>HTML and CSS (intermediate)</li>
<li>UX writing including help text, dialogues, tooltips, empty state and error messages</li>
<li>Technical writing including API documentation, help center articles, release notes, and guides</li>
</ul>
<hr />
<h2>Languages</h2>
<ul>
<li>English (Native)</li>
<li>Hebrew (Professional)</li>
</ul>
<h2>Tools</h2>
<ul>
<li>Jira, Monday, Notion, Airtable</li>
<li>Mintlify, Document360, Confluence</li>
<li>Microsoft Office, GSuite</li>
</ul>
<hr />
<a href="../4.3 HTML Porfolio Project/index.html">Check out my portfolio</a><br />
<a href="../4.3 HTML Porfolio Project/public/about.html">Read more about me</a>
<footer>
<p>© 2025 Etti Calderon</p>
</footer>
</body>
</html>