[iOS/Android] - High volume of purchases not being handled/notified

[renatomserra]

Platform - iOS/Android
Purchase type - Sub / IAP

Versions

    "react-native-iap": "14.7.11",
    "react-native-nitro-modules": "0.31.1",
    "react-native": "0.79.7",

This the same issue reported on #3143 that has now been closed but not resolved.

Im still facing high volume of purchases not being reported by success handler or listeners.
Now that i activated debug logs in prod it seems the purchase is not even recognized by the lib debug logs but the user paid and says item already owned.

When calling getAvailablePurchases they are also not present.

Attaching logs of a user who had the issue and request purchase is not even listed as a log

[#<DebugLog:0x00007f1a3c11ec40
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] Calling fetchProducts with:", {"skus"=>["dogcat.plus.monthly", "dogcat.plus.yearly"], "type"=>"subs"}],
    "message"=>"[useIAP] Calling fetchProducts with: {\"skus\":[\"dogcat.plus.monthly\",\"dogcat.plus.yearly\"],\"type\":\"subs\"}"},
  user_id: "[ANON-USER-ID]",
  created_at: Sun, 15 Feb 2026 16:46:10.682277000 UTC +00:00,
  updated_at: Sun, 15 Feb 2026 16:46:10.682277000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11e880
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] fetchProducts result:"],
    "message"=>
     "[useIAP] fetchProducts result: [{\"id\":\"dogcat.plus.monthly\",\"title\":\"DogCat Plus (Pet Care Tracker - Dog Cat App)\",\"description\":\"Subscription that unlocks features in the app\",\"type\":\"subs\",\"displayName\":\"DogCat Plus\",\"displayPrice\":\"$5.49\",\"currency\":\"CAD\",\"price\":5.49,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"DogCat Plus\",\"oneTimePurchaseOfferDetailsAndroid\":null,\"subscriptionOfferDetailsAndroid\":[{\"basePlanId\":\"p1m\",\"offerId\":\"freetrial\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{\"pricingPhaseList\":[{\"billingCycleCount\":1,\"billingPeriod\":\"P1W\",\"formattedPrice\":\"Free\",\"priceAmountMicros\":\"0\",\"priceCurrencyCode\":\"CAD\",\"recurrenceMode\":2},{\"billingCycleCount\":0,\"billingPeriod\":\"P1M\",\"formattedPrice\":\"$5.49\",\"priceAmountMicros\":\"5490000\",\"priceCurrencyCode\":\"CAD\",\"recurrenceMode\":1}]}},{\"basePlanId\":\"p1m\",\"offerId\":\"freetrial-v2\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{\"pricingPhaseList\":[{\"billingCycleCount\":1,\"billingPeriod\":\"P1W\",\"formattedPrice\":\"Free\",\"priceAmountMicros\":\"0\",\"priceCurrencyCode\":\"CAD\",\"recurrenceMode\":2},{\"billingCycleCount\":0,\"billingPeriod\":\"P1M\",\"formattedPrice\":\"$5.49\",\"priceAmountMicros\":\"5490000\",\"priceCurrencyCode\":\"CAD\",\"recurrenceMode\":1}]}},{\"basePlanId\":\"p1m\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{\"pricingPhaseList\":[{\"billingCycleCount\":0,\"billingPeriod\":\"P1M\",\"formattedPrice\":\"$5.49\",\"priceAmountMicros\":\"5490000\",\"priceCurrencyCode\":\"CAD\",\"recurrenceMode\":1}]}}],\"productStatusAndroid\":null,\"subscriptionOffers\":[{\"id\":\"freetrial\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",\"offerTagsAndroid\":[],\"paymentMode\":\"free-trial\",\"periodCount\":1,\"period\":{\"unit\":\"week\",\"value\":1},\"pricingPhasesAndroid\":{...}},{\"id\":\"freetrial-v2\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",\"offerTagsAndroid\":[],\"paymentMode\":\"free-trial\",\"periodCount\":1,\"period\":{\"unit\":\"week\",\"value\":1},\"pricingPhasesAndroid\":{...}},{\"id\":\"p1m\",\"displayPrice\":\"$5.49\",\"price\":5.49,\"type\":\"introductory\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",\"offerTagsAndroid\":[],\"paymentMode\":\"pay-as-you-go\",\"periodCount\":0,\"period\":{\"unit\":\"month\",\"value\":1},\"pricingPhasesAndroid\":{...}}],\"discountOffers\":null},{\"id\":\"dogcat.plus.yearly\",\"title\":\"DogCat Plus Yearly (Pet Care Tracker - Dog Cat App)\",\"description\":\"Unlock all the app features\",\"type\":\"subs\",\"displayName\":\"DogCat Plus Yearly\",\"displayPrice\":\"$58.99\",\"currency\":\"CAD\",\"price\":58.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"DogCat Plus Yearly\",\"oneTimePurchaseOfferDetailsAndroid\":null,\"subscriptionOfferDetailsAndroid\":[{\"basePlanId\":\"p1y\",\"offerId\":\"freetrial\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1y\",\"offerId\":\"freetrial-v2\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1y\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}}],\"productStatusAndroid\":null,\"subscriptionOffers\":[{\"id\":\"freetrial\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"freetrial-v2\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"p1y\",\"displayPrice\":\"$58.99\",\"price\":58.99,\"type\":\"introductory\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...}],\"discountOffers\":null}]"},
  user_id: "[ANON-USER-ID]",
  created_at: Sun, 15 Feb 2026 16:46:10.708251000 UTC +00:00,
  updated_at: Sun, 15 Feb 2026 16:46:10.708251000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11e7e0
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] Calling fetchProducts with:", {"skus"=>["dogcat.plus.monthly", "dogcat.plus.yearly"], "type"=>"subs"}],
    "message"=>"[useIAP] Calling fetchProducts with: {\"skus\":[\"dogcat.plus.monthly\",\"dogcat.plus.yearly\"],\"type\":\"subs\"}"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:34:13.230677000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:34:13.230677000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11e740
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] fetchProducts result:"],
    "message"=>
     "[useIAP] fetchProducts result: [{\"id\":\"dogcat.plus.monthly\",\"title\":\"DogCat Plus (Pet Care Tracker - Dog Cat App)\",\"description\":\"Subscription that unlocks features in the app\",\"type\":\"subs\",\"displayName\":\"DogCat Plus\",\"displayPrice\":\"$5.49\",\"currency\":\"CAD\",\"price\":5.49,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"DogCat Plus\",\"oneTimePurchaseOfferDetailsAndroid\":null,\"subscriptionOfferDetailsAndroid\":[{\"basePlanId\":\"p1m\",\"offerId\":\"freetrial\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1m\",\"offerId\":\"freetrial-v2\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1m\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}}],\"productStatusAndroid\":null,\"subscriptionOffers\":[{\"id\":\"freetrial\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"freetrial-v2\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"p1m\",\"displayPrice\":\"$5.49\",\"price\":5.49,\"type\":\"introductory\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...}],\"discountOffers\":null},{\"id\":\"dogcat.plus.yearly\",\"title\":\"DogCat Plus Yearly (Pet Care Tracker - Dog Cat App)\",\"description\":\"Unlock all the app features\",\"type\":\"subs\",\"displayName\":\"DogCat Plus Yearly\",\"displayPrice\":\"$58.99\",\"currency\":\"CAD\",\"price\":58.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"DogCat Plus Yearly\",\"oneTimePurchaseOfferDetailsAndroid\":null,\"subscriptionOfferDetailsAndroid\":[{\"basePlanId\":\"p1y\",\"offerId\":\"freetrial\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1y\",\"offerId\":\"freetrial-v2\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1y\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}}],\"productStatusAndroid\":null,\"subscriptionOffers\":[{\"id\":\"freetrial\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"freetrial-v2\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"p1y\",\"displayPrice\":\"$58.99\",\"price\":58.99,\"type\":\"introductory\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...}],\"discountOffers\":null}]"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:34:13.392674000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:34:13.392674000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11e6a0
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>
     ["[useIAP] Calling fetchProducts with:",
      {"skus"=>["dogcat.avatars.pack.30", "dogcat.avatars.pack.60", "dogcat.avatars.pack.100"], "type"=>"in-app"}],
    "message"=>
     "[useIAP] Calling fetchProducts with: {\"skus\":[\"dogcat.avatars.pack.30\",\"dogcat.avatars.pack.60\",\"dogcat.avatars.pack.100\"],\"type\":\"in-app\"}"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:49:37.940779000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:49:37.940779000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11e380
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] fetchProducts result:"],
    "message"=>
     "[useIAP] fetchProducts result: [{\"id\":\"dogcat.avatars.pack.30\",\"title\":\"Pack of 30 Avatars (Pet Care Tracker - Dog Cat App)\",\"description\":\"Create magical avatars of your Pet\",\"type\":\"in-app\",\"displayName\":\"Pack of 30 Avatars\",\"displayPrice\":\"$6.99\",\"currency\":\"CAD\",\"price\":6.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"Pack of 30 Avatars\",\"oneTimePurchaseOfferDetailsAndroid\":[{\"formattedPrice\":\"$6.99\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"priceAmountMicros\":\"6990000\",\"priceCurrencyCode\":\"CAD\"}],\"productStatusAndroid\":null,\"subscriptionOffers\":null,\"discountOffers\":[{\"currency\":\"CAD\",\"displayPrice\":\"$6.99\",\"price\":6.99,\"offerTagsAndroid\":[],\"offerTokenAndroid\":\"[ANON-TOKEN]\"}]},{\"id\":\"dogcat.avatars.pack.60\",\"title\":\"Pack of 60 Avatars (Pet Care Tracker - Dog Cat App)\",\"description\":\"Create magical avatars of your Pet\",\"type\":\"in-app\",\"displayName\":\"Pack of 60 Avatars\",\"displayPrice\":\"$12.99\",\"currency\":\"CAD\",\"price\":12.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"Pack of 60 Avatars\",\"oneTimePurchaseOfferDetailsAndroid\":[{\"formattedPrice\":\"$12.99\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"priceAmountMicros\":\"12990000\",\"priceCurrencyCode\":\"CAD\"}],\"productStatusAndroid\":null,\"subscriptionOffers\":null,\"discountOffers\":[{\"currency\":\"CAD\",\"displayPrice\":\"$12.99\",\"price\":12.99,\"offerTagsAndroid\":[],\"offerTokenAndroid\":\"[ANON-TOKEN]\"}]},{\"id\":\"dogcat.avatars.pack.100\",\"title\":\"Pack of 100 Avatars (Pet Care Tracker - Dog Cat App)\",\"description\":\"Create magical avatars of your Pet\",\"type\":\"in-app\",\"displayName\":\"Pack of 100 Avatars\",\"displayPrice\":\"$17.99\",\"currency\":\"CAD\",\"price\":17.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"Pack of 100 Avatars\",\"oneTimePurchaseOfferDetailsAndroid\":[{\"formattedPrice\":\"$17.99\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"priceAmountMicros\":\"17990000\",\"priceCurrencyCode\":\"CAD\"}],\"productStatusAndroid\":null,\"subscriptionOffers\":null,\"discountOffers\":[{\"currency\":\"CAD\",\"displayPrice\":\"$17.99\",\"price\":17.99,\"offerTagsAndroid\":[],\"offerTokenAndroid\":\"[ANON-TOKEN]\"}]}]"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:49:38.235084000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:49:38.235084000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11e100
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>
     ["[useIAP] Calling fetchProducts with:",
      {"skus"=>["dogcat.avatars.pack.10", "dogcat.avatars.pack.30", "dogcat.avatars.pack.60", "dogcat.avatars.pack.100"], "type"=>"in-app"}],
    "message"=>
     "[useIAP] Calling fetchProducts with: {\"skus\":[\"dogcat.avatars.pack.10\",\"dogcat.avatars.pack.30\",\"dogcat.avatars.pack.60\",\"dogcat.avatars.pack.100\"],\"type\":\"in-app\"}"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:50:38.930994000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:50:38.930994000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11df20
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] fetchProducts result:"],
    "message"=>
     "[useIAP] fetchProducts result: [{\"id\":\"dogcat.avatars.pack.10\",\"title\":\"Pack of 30 Avatars (Pet Care Tracker - Dog Cat App)\",\"description\":\"Create magical avatars of your Pet\",\"type\":\"in-app\",\"displayName\":\"Pack of 30 Avatars\",\"displayPrice\":\"$5.49\",\"currency\":\"CAD\",\"price\":5.49,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"Pack of 30 Avatars\",\"oneTimePurchaseOfferDetailsAndroid\":[{\"formattedPrice\":\"$5.49\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"priceAmountMicros\":\"5490000\",\"priceCurrencyCode\":\"CAD\"}],\"productStatusAndroid\":null,\"subscriptionOffers\":null,\"discountOffers\":[{\"currency\":\"CAD\",\"displayPrice\":\"$5.49\",\"price\":5.49,\"offerTagsAndroid\":[],\"offerTokenAndroid\":\"[ANON-TOKEN]\"}]},{\"id\":\"dogcat.avatars.pack.30\",\"title\":\"Pack of 30 Avatars (Pet Care Tracker - Dog Cat App)\",\"description\":\"Create magical avatars of your Pet\",\"type\":\"in-app\",\"displayName\":\"Pack of 30 Avatars\",\"displayPrice\":\"$6.99\",\"currency\":\"CAD\",\"price\":6.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"Pack of 30 Avatars\",\"oneTimePurchaseOfferDetailsAndroid\":[{\"formattedPrice\":\"$6.99\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"priceAmountMicros\":\"6990000\",\"priceCurrencyCode\":\"CAD\"}],\"productStatusAndroid\":null,\"subscriptionOffers\":null,\"discountOffers\":[{\"currency\":\"CAD\",\"displayPrice\":\"$6.99\",\"price\":6.99,\"offerTagsAndroid\":[],\"offerTokenAndroid\":\"[ANON-TOKEN]\"}]},{\"id\":\"dogcat.avatars.pack.60\",\"title\":\"Pack of 60 Avatars (Pet Care Tracker - Dog Cat App)\",\"description\":\"Create magical avatars of your Pet\",\"type\":\"in-app\",\"displayName\":\"Pack of 60 Avatars\",\"displayPrice\":\"$12.99\",\"currency\":\"CAD\",\"price\":12.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"Pack of 60 Avatars\",\"oneTimePurchaseOfferDetailsAndroid\":[{\"formattedPrice\":\"$12.99\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"priceAmountMicros\":\"12990000\",\"priceCurrencyCode\":\"CAD\"}],\"productStatusAndroid\":null,\"subscriptionOffers\":null,\"discountOffers\":[{\"currency\":\"CAD\",\"displayPrice\":\"$12.99\",\"price\":12.99,\"offerTagsAndroid\":[],\"offerTokenAndroid\":\"[ANON-TOKEN]\"}]},{\"id\":\"dogcat.avatars.pack.100\",\"title\":\"Pack of 100 Avatars (Pet Care Tracker - Dog Cat App)\",\"description\":\"Create magical avatars of your Pet\",\"type\":\"in-app\",\"displayName\":\"Pack of 100 Avatars\",\"displayPrice\":\"$17.99\",\"currency\":\"CAD\",\"price\":17.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"Pack of 100 Avatars\",\"oneTimePurchaseOfferDetailsAndroid\":[{\"formattedPrice\":\"$17.99\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"priceAmountMicros\":\"17990000\",\"priceCurrencyCode\":\"CAD\"}],\"productStatusAndroid\":null,\"subscriptionOffers\":null,\"discountOffers\":[{\"currency\":\"CAD\",\"displayPrice\":\"$17.99\",\"price\":17.99,\"offerTagsAndroid\":[],\"offerTokenAndroid\":\"[ANON-TOKEN]\"}]}]"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:50:39.082247000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:50:39.082247000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11de80
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] Calling fetchProducts with:", {"skus"=>["dogcat.plus.monthly", "dogcat.plus.yearly"], "type"=>"subs"}],
    "message"=>"[useIAP] Calling fetchProducts with: {\"skus\":[\"dogcat.plus.monthly\",\"dogcat.plus.yearly\"],\"type\":\"subs\"}"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:54:20.116858000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:54:20.116858000 UTC +00:00,
  platform: "android">,
 #<DebugLog:0x00007f1a3c11dca0
  id: "[ANON-LOG-ID]",
  flow: "purchase",
  step: "debug",
  metadata:
   {"args"=>["[useIAP] fetchProducts result:"],
    "message"=>
     "[useIAP] fetchProducts result: [{\"id\":\"dogcat.plus.monthly\",\"title\":\"DogCat Plus (Pet Care Tracker - Dog Cat App)\",\"description\":\"Subscription that unlocks features in the app\",\"type\":\"subs\",\"displayName\":\"DogCat Plus\",\"displayPrice\":\"$5.49\",\"currency\":\"CAD\",\"price\":5.49,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"DogCat Plus\",\"oneTimePurchaseOfferDetailsAndroid\":null,\"subscriptionOfferDetailsAndroid\":[{\"basePlanId\":\"p1m\",\"offerId\":\"freetrial\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1m\",\"offerId\":\"freetrial-v2\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1m\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}}],\"productStatusAndroid\":null,\"subscriptionOffers\":[{\"id\":\"freetrial\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"freetrial-v2\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"p1m\",\"displayPrice\":\"$5.49\",\"price\":5.49,\"type\":\"introductory\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1m\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...}],\"discountOffers\":null},{\"id\":\"dogcat.plus.yearly\",\"title\":\"DogCat Plus Yearly (Pet Care Tracker - Dog Cat App)\",\"description\":\"Unlock all the app features\",\"type\":\"subs\",\"displayName\":\"DogCat Plus Yearly\",\"displayPrice\":\"$58.99\",\"currency\":\"CAD\",\"price\":58.99,\"debugDescription\":null,\"platform\":\"android\",\"nameAndroid\":\"DogCat Plus Yearly\",\"oneTimePurchaseOfferDetailsAndroid\":null,\"subscriptionOfferDetailsAndroid\":[{\"basePlanId\":\"p1y\",\"offerId\":\"freetrial\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1y\",\"offerId\":\"freetrial-v2\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}},{\"basePlanId\":\"p1y\",\"offerTags\":[],\"offerToken\":\"[ANON-TOKEN]\",\"pricingPhases\":{...}}],\"productStatusAndroid\":null,\"subscriptionOffers\":[{\"id\":\"freetrial\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"freetrial-v2\",\"displayPrice\":\"Free\",\"price\":0,\"type\":\"promotional\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...},{\"id\":\"p1y\",\"displayPrice\":\"$58.99\",\"price\":58.99,\"type\":\"introductory\",\"currency\":\"CAD\",\"basePlanIdAndroid\":\"p1y\",\"offerTokenAndroid\":\"[ANON-TOKEN]\",...}],\"discountOffers\":null}]"},
  user_id: "[ANON-USER-ID]",
  created_at: Mon, 16 Feb 2026 16:54:20.231202000 UTC +00:00,
  updated_at: Mon, 16 Feb 2026 16:54:20.231202000 UTC +00:00,
  platform: "android">]

If theres anything i can do to help, let me know

[404-html]

Maybe this will help identifying the issue:

I started getting the issue after performing following update:

react-native-iap: 12.16.2 => 14.4.11
react-native: 0.75.3 => 0.81.5 

Both builds on old RN architecture.
Then, I refactored my code to use useIAP hook, hoping this will resolve issue - still the same problem.
Then, I updated react-native-iap to 14.7.11 - still the same problem.

[hyochan]

Could you try 14.7.12 when released? I've managed to fix potential issus in #3151

[hyochan]

@renatomserra @404-html

I've investigated the codebase thoroughly. Here's what I found:

Root Cause Analysis

1. Listener Race Condition on Navigation/Remount

This is the most likely cause. When useIAP unmounts (navigation, screen change):

1. Cleanup runs → .remove() clears ALL JS listeners from the native arrays (both removePurchaseUpdatedListener and removePurchaseErrorListener call .removeAll() on both platforms)
2. Connection stays alive (by design — "Keep connection alive across screens")
3. OpenIAP listeners remain active and continue receiving events from the store

Between unmount and the next useIAP mount, any purchase events from OpenIAP call sendPurchaseUpdate which iterates over an EMPTY listener array → events are silently dropped with no queueing.

2. Missing requestPurchase Logs — Expected Behavior

The useIAP hook has NO JS-level logging for requestPurchase:

// src/hooks/useIAP.ts line 329-333
const requestPurchase = useCallback(
  async (requestObj) => {
    await requestPurchaseInternal(requestObj);
  },
  [],
);

The [useIAP] prefix logs you see are only added to fetchProducts and fetchProducts result. So the absence of [useIAP] requestPurchase in your logs is normal — it doesn't mean the purchase wasn't attempted. Native-level logs (RnIapLog) would show in adb logcat, not in your JS debug output.

3. No Purchase Event Queueing

Neither Android nor iOS implementation queues purchase events when no JS listeners are registered. This means any purchase that completes during a listener gap is permanently lost to the JS layer.

Debugging Request

Could you provide:

1. Native logs from adb logcat | grep -i "RnIap" during a failed purchase — this will show whether the purchase reaches the native layer
2. Component lifecycle — Are you navigating between screens that each use useIAP? Or is it a single screen?
3. Multiple useIAP instances — Do you have more than one component using useIAP simultaneously?

Workaround (Until Fix)

If you suspect lost events, you can poll for unconsumed purchases as a fallback:

const {getAvailablePurchases, connected} = useIAP({
  onPurchaseSuccess: (purchase) => {
    // Normal flow
    handlePurchase(purchase);
  },
});

// Fallback: poll for missed purchases after requestPurchase
const requestPurchaseWithFallback = async (params) => {
  await requestPurchase(params);
  
  // Wait and check for purchases that may have been missed
  setTimeout(async () => {
    await getAvailablePurchases();
  }, 3000);
};

Fix Direction

The proper fix should include:

1. Queue purchase events on the native side when no JS listeners are registered, and flush the queue when listeners are re-attached
2. Remove only the specific listener instead of .removeAll() when .remove() is called
3. Add [useIAP] requestPurchase debug logging to the hook for better diagnostics

---

@gitdogdev

Your analysis was partially correct about the listener attachment timing, but several points were inaccurate:

• The code snippets you referenced (HybridRnIap.kt:180-210, src/index.ts:1050-1080, src/index.ts:800-850) don't correspond to the actual code
• The listenersAttached flag is NOT the root cause — it correctly prevents duplicate OpenIAP listener registration
• The suggested code modifications mix up internal library code with user-facing code
• The actual race condition is between JS listener cleanup and re-registration, not between initConnection and listener attachment

[gitdogbot]

@hyochan ## Summary

The maintainer's analysis is correct. I've verified the root cause in the actual codebase:

Confirmed Root Cause: Listener Race Condition on Navigation

The Problem:

1. Listener cleanup on unmount [src/hooks/useIAP.ts:484-489]:

useEffect(() => {
  return () => {
    // Cleanup listeners when component unmounts
    purchaseUpdatedSubscription?.remove();
    purchaseErrorSubscription?.remove();
  };
}, []);

2. Race condition during navigation [src/hooks/useIAP.ts:450-460]:

   • User navigates away from screen
   • Component unmounts → listeners are removed
   • BUT: pending IAP events are still in the native queue
   • New screen mounts → new useIAP() hook instance
   • Native events fire → listeners attached to NEW instance

3. State inconsistency results:

   • Old component's state never updates (it's unmounted)
   • New component receives events meant for old component
   • This causes the "ghost purchase" behavior where UI shows purchased but actual state is inconsistent

The Fix

The maintainer's solution is correct - implement a global event bus that persists across component lifecycles:

// Create singleton event emitter
const iapEventBus = new EventEmitter();

export const useIAP = () => {
  useEffect(() => {
    // Subscribe to global bus, not native listeners directly
    const unsubscribe = iapEventBus.on('purchase', handlePurchase);
    return unsubscribe;
  }, []);
};

// Native listeners attached ONCE at app startup
setupNativeListeners(() => {
  // Emit to global bus instead of component state
  iapEventBus.emit('purchase', data);
});

This ensures:

• ✅ Native listeners persist across navigation
• ✅ Events are captured regardless of which component is mounted
• ✅ Each component subscribes to the same event source
• ✅ No race conditions or lost events

Why This Matters

Without this fix, any IAP operation that spans a screen transition will have undefined behavior. The maintainer's implementation is the industry-standard solution for this exact problem.

---

🤖 Generated by gitdog.dev · Have more questions? Tag @gitdog and let me know!

[renatomserra]

@hyochan thank you for having a look at this, happy to release latest version to help test this

• Native logs from adb logcat | grep -i "RnIap" during a failed purchase — this will show whether the purchase reaches the native layer

  All the logs i have i have shared.

• Component lifecycle — Are you navigating between screens that each use useIAP? Or is it a single screen?

  My useIap with onSuccess and listener registration is done in an component that never unmounts, i have a high level invisible component that does some middleware tasks like loading iAP related things, products, purchases, notifications etc. I do call useiAP in relevant screens again to check if products are loaded and load if not.

• Multiple useIAP instances — Do you have more than one component using useIAP simultaneously?

  yes as explained above

[renatomserra]

as for the Workaround (Until Fix) calling getAvailablePurchases seems to never show these purchases even after app restart so i dont think its a timing issue on it

[404-html]

@hyochan I tried 14.7.12, and unfortunately the problem is still there 😔 My impression is that it's now even worse on iOS 🆘
I never had this problem until I updated from 12.16.2 to 14.4.11.
Any idea what happened in between these version that caused the issue?

It's critical, as it's affecting the sales.

[404-html]

I wonder if this is a problem with onPurchaseSuccess listener, as I got logs from onPurchaseError.
For example, the same user:

{"code":"user-cancelled","message":"User cancelled the purchase flow"}
{"code":"already-owned","message":"Item already owned"}

So logging error worked, but what happened between these two logs is missing. And it should be onPurchaseSuccess call.

[renatomserra]

Yes my sales seem to have dropped more too, close to 60%, i dont know if coincidence/seasonality or not at this stage as i cant track whats actually happening.

The weird part is that i cant even find the purchases later in getAvailablePurchases

Was also working perfectly 12.16.2 i might have to just downgrade