| copyright |
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|---|---|---|---|
| lastupdated | 2026-04-15 | ||
| keywords | support, help, registry, status, support case | ||
| subcollection | Registry |
{{site.data.keyword.attribute-definition-list}}
{: #help-and-support}
If you experience an issue or have questions when you are using {{site.data.keyword.registrylong}}, use the following resources before you open a support case. {: shortdesc}
- Ask a question in the AI assistant from the {{site.data.keyword.cloud_notm}} console or the {{site.data.keyword.cloud_notm}} command-line interface (CLI).
- Review the frequently asked questions in the product documentation.
- Review the troubleshooting documentation to troubleshoot and resolve common issues.
- Check the status of the {{site.data.keyword.cloud_notm}} platform and resources by going to the Status page{: external}.
If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.
{: #support-case-details}
To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with {{site.data.keyword.registryshort_notm}}.
- Provide details of any documentation that you consulted to try to find a solution to the problem.
- Provide details of any recent changes that you think are relevant, such as networking, tool chain, or your context-based restrictions policy.