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copyright
years
2018, 2026
lastupdated 2026-05-20
keywords support case IBM Cloud development teams support case
subcollection cis

{{site.data.keyword.attribute-definition-list}}

Getting help and support for {{site.data.keyword.cis_short_notm}}

{: #gettinghelp}

If you experience an issue or have questions when using {{site.data.keyword.cis_short_notm}}, you can use the following resources before you open a support case. {: shortdesc}

  • Ask a question in the AI assistant from the console or the {{site.data.keyword.cloud_notm}} CLI.
  • Review FAQs in the product documentation.
  • Review Troubleshooting to diagnose and resolve common issues.
  • Check the status of the {{site.data.keyword.cloud_notm}} platform and resources by going to the Status page{: external}.
  • Review Stack Overflow{: external} to see whether other users ran into the same problem. If you're using the forum to ask a question, tag your question with ibm-cloud and cis so that it is seen by the {{site.data.keyword.cloud_notm}} development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.

Providing support case details for {{site.data.keyword.cis_short_notm}}

{: #support-case-details}

To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide information about your issue. Review the following tips about the type of information to include in your support case for issues with {{site.data.keyword.cis_short_notm}}.

Provide the following details:

  1. Provide your CRN:
    • In the console, navigate to your CIS instance and go to the Overview page.
    • In the CLI, run ibmcloud resource service-instances --long
  2. Provide your Domain name or ID.
  3. Depending on the issue the following information might also be helpful:
    • Account ID: Log into https://cloud.ibm.com and go to View Profile > Billing
    • Instance ID: Run the CLI command ibmcloud resource service-instances --long
    • Geo location