| copyright |
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| lastupdated | 2026-05-19 | ||
| keywords | IBM Cloud support, technical support case, create support case, support center help, resolve issues on the support center, trouble support center, personalized help | ||
| subcollection | support | ||
| content-type | troubleshoot |
{{site.data.keyword.attribute-definition-list}}
{: #ts_tech-support-case} {: troubleshoot}
Learn how to resolve issues creating technical support cases in IBM Cloud, including account type requirements and upgrading your support plan. {: shortdesc}
You can create cases that are related to access management, accounts, and billing and usage only. {: tsSymptoms}
Technical cases can be created only by accounts with Advanced and Premium support. If you have a Basic or Lite account, you must upgrade your account to create a technical support case. {: tsCauses}
To update your support plan, go to {{site.data.keyword.cloud_notm}} support{: external}, and click Contact us. From there, you can communicate with an expert through chat, phone, or email. {: tsResolve}