api is failing to resize the image and store it to s3 bucket

[muhammad-grayphite]

api giving strange error like "Error while creating temporary directory in file storage." and 500 error message "Kraken.io has encountered an unexpected error and cannot fulfill your request.". Please help me with the possible solution. Thanks

[VoidVolker]

Hi! Issue with a server, not with a library. We will fix it ASAP. Thanks for report.

[muhammad-grayphite]

okay, please let me know when it fixed. Thanks.

[VoidVolker]

Shall be fixed. Can you check if all works fine at your end, please?

[muhammad-grayphite]

okay I'll check and observe in this week and let you know. thanks:)

[muhammad-grayphite]

Hi @VoidVolker, I am still getting this error "Error while creating temporary directory in file storage."

[VoidVolker]

Can you share your code, upload settings and image, please?

[muhammad-grayphite]

`
s3 = boto3.client("s3")                
resize_array = [
                    {
                        "id": "350",
                        "width": "350",
                        "strategy": "landscape",
                        "storage_path": dst_key.replace(type_match, "_350.")
                        + image_type,
                    },
                    {
                        "id": "700",
                        "width": "700",
                        "strategy": "landscape",
                        "storage_path": dst_key.replace(type_match, "_700.")
                        + image_type,
                    },
                    {
                        "id": "900",
                        "width": "900",
                        "strategy": "landscape",
                        "storage_path": dst_key.replace(type_match, "_900.")
                        + image_type,
                    },
                    {
                        "id": "1000",
                        "width": "1000",
                        "strategy": "landscape",
                        "storage_path": dst_key.replace(type_match, "_1000.")
                        + image_type,
                    },
                    {
                        "id": "1200",
                        "width": "1200",
                        "strategy": "landscape",
                        "storage_path": dst_key.replace(type_match, "_1200.")
                        + image_type,
                    },
                    {
                        "id": "1440",
                        "width": "1440",
                        "strategy": "landscape",
                        "storage_path": dst_key.replace(type_match, "_1440.")
                        + image_type,
                    },
                ]
                params = {
                        "wait": True,
                        "lossy": True,
                        "s3_store": {
                            "key": s3_key,
                            "secret": s3_secret,
                            "bucket": dst_bucket,
                            "region": s3_region,
                        },
                        "resize": resize_array,
                    }
                file_url = s3.generate_presigned_url(
                ClientMethod="get_object",
                Params={"Bucket": src_bucket, "Key": src_key},
                ExpiresIn=3600,
            )
            result = api.url(file_url, params)
            `

[muhammad-grayphite]

is kraken currently down? I am getting 500 server error on every request.

[danielsreichenbach]

@bilal-grayphite just tried a larger random image batch, not seeing anything like this. Can you provide a time frame when this was happening?

[muhammad-grayphite]

Hi @danielsreichenbach, it was happend when I posted above mesage. Our main concern is "Error while creating temporary directory in file storage." . for the "Kraken.io has encountered an unexpected error and cannot fulfill your request." I have checked most of the images are not valid but still message need to improve.
please look into "Error while creating temporary directory in file storage."

[fzamperin]

I'm having the same error, I opened a ticket with kraken io but still waiting, any news on this issue?

[idmp152]

I'm getting this error too now.

[muhammad-grayphite]

@VoidVolker now I am gettig "Error while creating temporary directory in file storage." issue on almost every request now. I need feadback???

[VoidVolker]

We working on a solution, thanks for report.