Azure Bot Service does not provide error details for anything but HTTP errors

[cwegener]

Azure Bot Service logs for the Web Chat channel only provides error details when the error revolves around the actual HTTP connection itself.

Errors that are outside of the HTTP protocol (i.e. "Operating System", or whatever the equivalent of an OS is for the Azure Bot Service) are not being reported in the error details in the "Health Status" history

E.g.

• Provide a Message Endpoint URL that contains a DNS name that cannot be resolved via DNS

Expected Result:

• Error Detail should say: No such hostname

Actual Result:

• Error Detail is empty. Only "There was an error sending this message to your bot" is displayed.

[sarahcritchley]

Hi @cwegener - Since this area is not with the SDK itself, i'll share your feedback to the Azure Bot Service Team, and it also would be connected to the DirectLine API, so something like this would need feedback from both areas.

[kunsinghms]

@cwegener We are analyzing this if needed we will create a work item and work on this.

[cwegener]

Thanks @kunsinghms For additional context:

It cost me almost a full day of my time when I was troubleshooting this issue (It was my first time using the Azure Bot Service). And the lack of Error Detail in the Azure Portal UI was the cause.

If there had been an indication that the DNS resolution of my Message Endpoint URL had failed, I would have immediately found my configuration error.

Now that I know this particular error path, I (hopefully) will not make that mistake another time.

But I can imagine that there is a small chance that another newcomer to Azure Bot Service might run in to the same issue again in the future.