Cannot uninstall or update to latest version #44364
Description
Microsoft PowerToys version
0.96.0
Installation method
GitHub
Area(s) with issue?
General
Steps to reproduce
I was trying to uninstall the current version but got an error and this log
[4C10:67CC][2025-12-19T22:22:48]i001: Burn x64 v5.0.2+aa65968c419420d32e3e1b647aea0082f5ca5b78, Windows v10.0 x64 (Build 26200: Service Pack 0), path: C:\Users\super\Downloads\PowerToysUserSetup-0.96.0-x64.exe [4C10:67CC][2025-12-19T22:22:48]i000: Initializing formatted variable 'InstallFolder' to value '[LocalAppDataFolder]PowerToys' [4C10:67CC][2025-12-19T22:22:48]i000: Initializing string variable 'BundleUpgradeCode' to value '6341382d-c0a9-4238-9188-be9607e3fab2' [4C10:67CC][2025-12-19T22:22:48]i000: Initializing version variable 'MinimumVersion' to value '0.0.0.0' [4C10:67CC][2025-12-19T22:22:48]i000: Initializing version variable 'TargetPowerToysVersion' to value '0.96.0' [4C10:67CC][2025-12-19T22:22:48]i000: Initializing version variable 'DetectedPowerToysVersion' to value '0.0.0.0' [4C10:67CC][2025-12-19T22:22:48]i000: Initializing version variable 'DetectedPowerToysUserVersion' to value '0.0.0.0' [4C10:67CC][2025-12-19T22:22:48]i000: Initializing version variable 'DetectedWindowsBuildNumber' to value '0' [4C10:67CC][2025-12-19T22:22:48]i009: Command Line: '' [4C10:67CC][2025-12-19T22:22:48]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\super\Downloads\PowerToysUserSetup-0.96.0-x64.exe' [4C10:67CC][2025-12-19T22:22:48]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\super\Downloads\' [4C10:67CC][2025-12-19T22:22:49]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\super\AppData\Local\Temp\powertoys-bootstrapper-msi-0.96.0_20251219222249.log' [4C10:60DC][2025-12-19T22:22:49]i000: WIXSTDBA: LoadBAFunctions() - BAFunctions DLL C:\Users\super\AppData\Local\Temp\{2D3E0706-07B8-4374-A5F3-2D0EDF766C30}\.ba\SilentFilesInUseBAFunction.dll [4C10:60DC][2025-12-19T22:22:49]i000: *** CREATEBAFUNCTIONS CALLED *** BA Function DLL is being loaded! [4C10:60DC][2025-12-19T22:22:49]i000: *** BA FUNCTION CONSTRUCTOR *** CSilentFilesInUseBAFunctions created [4C10:60DC][2025-12-19T22:22:49]i000: *** CREATEBAFUNCTIONS *** Created CSilentFilesInUseBAFunctions object [4C10:60DC][2025-12-19T22:22:49]i000: *** CREATEBAFUNCTIONS *** OnCreate completed successfully [4C10:60DC][2025-12-19T22:22:49]i000: *** CREATEBAFUNCTIONS SUCCESS *** BA Function system initialized [4C10:60DC][2025-12-19T22:22:49]i000: Setting version variable 'WixBundleFileVersion' to value '5.0.2.0' [4C10:60DC][2025-12-19T22:22:49]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 [4C10:67CC][2025-12-19T22:22:49]i100: Detect begin, 3 packages [4C10:60DC][2025-12-19T22:22:49]i000: *** CUSTOM BA FUNCTION SYSTEM ACTIVE *** Running detect begin BA function. fCached=1, registrationType=2, cPackages=3, fCancel=0 [4C10:67CC][2025-12-19T22:22:49]i000: Setting version variable 'DetectedPowerToysUserVersion' to value '0.96.0' [4C10:67CC][2025-12-19T22:22:49]i000: Product or related product not found: {42B84BF7-5FBF-473B-9C8B-049DC16F7708} [4C10:67CC][2025-12-19T22:22:49]i000: Setting version variable 'DetectedPowerToysVersion' to value '0.0.0.0' [4C10:67CC][2025-12-19T22:22:49]i000: Setting string variable 'DetectedWindowsBuildNumber' to value '26200' [4C10:67CC][2025-12-19T22:22:49]i000: Setting numeric variable 'HasWebView2PerMachine' to value 1 [4C10:67CC][2025-12-19T22:22:49]i000: Registry key not found. Key = 'Software\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}' [4C10:67CC][2025-12-19T22:22:49]i000: Setting numeric variable 'HasWebView2PerUser' to value 0 [4C10:67CC][2025-12-19T22:22:49]i052: Condition 'HasWebView2PerMachine OR HasWebView2PerUser' evaluates to true. [4C10:67CC][2025-12-19T22:22:49]i101: Detected package: TerminatePowerToys, state: Absent, cached: No, install registration state: (permanent), cache registration state: (permanent) [4C10:67CC][2025-12-19T22:22:49]i101: Detected package: WebView2, state: Present, cached: Yes, install registration state: (permanent), cache registration state: (permanent) [4C10:67CC][2025-12-19T22:22:49]i101: Detected package: PowerToysUserSetup_0.96.0_x64.msi, state: Present, cached: Yes, install registration state: Present, cache registration state: Present [4C10:60DC][2025-12-19T22:22:49]i052: Condition 'MinimumVersion >= DetectedPowerToysVersion' evaluates to true. [4C10:60DC][2025-12-19T22:22:49]i052: Condition 'TargetPowerToysVersion >= DetectedPowerToysUserVersion OR WixBundleInstalled' evaluates to true. [4C10:60DC][2025-12-19T22:22:49]i052: Condition 'DetectedWindowsBuildNumber >= 19041 OR WixBundleInstalled' evaluates to true. [4C10:67CC][2025-12-19T22:22:49]i199: Detect complete, result: 0x0, registration state: Full, cached: Yes, eligible for cleanup: No [4C10:60DC][2025-12-19T22:22:49]i052: Condition 'WixStdBAUpdateAvailable' evaluates to false. [4C10:67CC][2025-12-19T22:22:51]i200: Plan begin, 3 packages, action: Uninstall [4C10:60DC][2025-12-19T22:22:51]i000: *** CUSTOM BA FUNCTION SYSTEM ACTIVE *** Running plan begin BA function. cPackages=3, fCancel=0 [4C10:60DC][2025-12-19T22:22:51]i000: WIXSTDBA: Planned package: PowerToysUserSetup_0.96.0_x64.msi, wixstdba requested: Absent, bafunctions requested: Absent [4C10:60DC][2025-12-19T22:22:51]i000: WIXSTDBA: Planned package: WebView2, wixstdba requested: Absent, bafunctions requested: Absent [4C10:60DC][2025-12-19T22:22:51]i000: WIXSTDBA: Planned package: TerminatePowerToys, wixstdba requested: Absent, bafunctions requested: Absent [4C10:60DC][2025-12-19T22:22:51]i000: WIXSTDBA: Planned rollback boundary: WixDefaultBoundary, wixstdba requested transaction: No, bafunctions requested transaction: No [4C10:60DC][2025-12-19T22:22:51]i052: Condition 'false' evaluates to false. [4C10:60DC][2025-12-19T22:22:51]i000: WIXSTDBA: Planned MSI package: PowerToysUserSetup_0.96.0_x64.msi, wixstdba requested: actionMsiProperty=1;uiLevel=258;disableExternalUiHandler=no, bafunctions requested: actionMsiProperty=1;uiLevel=258;disableExternalUiHandler=no [4C10:67CC][2025-12-19T22:22:51]i000: Setting string variable 'WixBundleRollbackLog_PowerToysUserSetup_0.96.0_x64.msi' to value 'C:\Users\super\AppData\Local\Temp\powertoys-bootstrapper-msi-0.96.0_20251219222249_000_PowerToysUserSetup_0.96.0_x64.msi_rollback.log' [4C10:60DC][2025-12-19T22:22:51]i052: Condition 'false' evaluates to false. [4C10:60DC][2025-12-19T22:22:51]i000: WIXSTDBA: Planned MSI package: PowerToysUserSetup_0.96.0_x64.msi, wixstdba requested: actionMsiProperty=4;uiLevel=258;disableExternalUiHandler=no, bafunctions requested: actionMsiProperty=4;uiLevel=258;disableExternalUiHandler=no [4C10:67CC][2025-12-19T22:22:51]i000: Setting string variable 'WixBundleLog_PowerToysUserSetup_0.96.0_x64.msi' to value 'C:\Users\super\AppData\Local\Temp\powertoys-bootstrapper-msi-0.96.0_20251219222249_000_PowerToysUserSetup_0.96.0_x64.msi.log' [4C10:67CC][2025-12-19T22:22:51]w321: Skipping dependency registration on package with no dependency providers: WebView2 [4C10:67CC][2025-12-19T22:22:51]w321: Skipping dependency registration on package with no dependency providers: TerminatePowerToys [4C10:67CC][2025-12-19T22:22:51]i222: Planned rollback boundary: 'WixDefaultBoundary', vital: Yes, transaction: No (default: No) [4C10:67CC][2025-12-19T22:22:51]i201: Planned package: PowerToysUserSetup_0.96.0_x64.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, default cache strategy: Keep, ba requested strategy: Keep, cache: NonVital, uncache: Yes, dependency: Unregister, expected install registration state: Absent, expected cache registration state: Absent [4C10:67CC][2025-12-19T22:22:51]i201: Planned package: WebView2, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, default cache strategy: Keep, ba requested strategy: Keep, cache: No, uncache: No, dependency: None, expected install registration state: (permanent), expected cache registration state: (permanent) [4C10:67CC][2025-12-19T22:22:51]i201: Planned package: TerminatePowerToys, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, default cache strategy: Remove, ba requested strategy: Remove, cache: No, uncache: Yes, dependency: None, expected install registration state: (permanent), expected cache registration state: (permanent) [4C10:67CC][2025-12-19T22:22:51]i299: Plan complete, result: 0x0 [4C10:67CC][2025-12-19T22:22:51]i300: Apply begin [4C10:67CC][2025-12-19T22:22:51]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5A4D5C04-7D53-4498-B57D-5089F10AB3BA}, options: 0x3, disable resume: No [4C10:67CC][2025-12-19T22:22:51]i000: Caching bundle from: 'C:\Users\super\AppData\Local\Temp\{2D3E0706-07B8-4374-A5F3-2D0EDF766C30}\.be\PowerToysUserSetup-0.96.0-x64.exe' to: 'C:\Users\super\AppData\Local\Package Cache\{5A4D5C04-7D53-4498-B57D-5089F10AB3BA}\PowerToysUserSetup-0.96.0-x64.exe' [4C10:67CC][2025-12-19T22:22:51]i320: Registering bundle dependency provider: {5A4D5C04-7D53-4498-B57D-5089F10AB3BA}, version: 0.96.0 [4C10:67CC][2025-12-19T22:22:51]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5A4D5C04-7D53-4498-B57D-5089F10AB3BA}, resume: Active, restart initiated: No, disable resume: No [4C10:1BF8][2025-12-19T22:22:52]i304: Verified existing payload: PowerToysUserSetup_0.96.0_x64.msi at path: C:\Users\super\AppData\Local\Package Cache\{0BE326F0-E4CA-4D31-B650-95E3C8395852}v0.96.0\PowerToysUserSetup-0.96.0-x64.msi. [4C10:60DC][2025-12-19T22:22:52]i000: *** CUSTOM BA FUNCTION SYSTEM ACTIVE *** Running execute begin BA function. cExecutingPackages=1, fCancel=0 [4C10:67CC][2025-12-19T22:22:52]i326: Removed dependency: {5A4D5C04-7D53-4498-B57D-5089F10AB3BA} on package provider: {0BE326F0-E4CA-4D31-B650-95E3C8395852}_v0.96.0, package PowerToysUserSetup_0.96.0_x64.msi [4C10:67CC][2025-12-19T22:22:52]i329: Removed package dependency provider: {0BE326F0-E4CA-4D31-B650-95E3C8395852}_v0.96.0, package: PowerToysUserSetup_0.96.0_x64.msi [4C10:67CC][2025-12-19T22:22:52]i301: Applying execute package: PowerToysUserSetup_0.96.0_x64.msi, action: Uninstall, path: (null), arguments: ' BOOTSTRAPPERINSTALLFOLDER="C:\Users\super\AppData\Local\PowerToys" MSIRESTARTMANAGERCONTROL="Disable" BUNDLEINFO="6341382d-c0a9-4238-9188-be9607e3fab2" ARPSYSTEMCOMPONENT="1" BURNMSIUNINSTALL=1 REBOOT=ReallySuppress IGNOREDEPENDENCIES=ALL' [4C10:67CC][2025-12-19T22:22:52]e000: Error 0x80070654: Failed to uninstall MSI package. [4C10:67CC][2025-12-19T22:22:52]e000: Error 0x80070654: Failed to configure per-user MSI package. [4C10:67CC][2025-12-19T22:22:52]i319: Applied execute package: PowerToysUserSetup_0.96.0_x64.msi, result: 0x80070654, restart: None [4C10:67CC][2025-12-19T22:22:52]e000: Error 0x80070654: Failed to execute MSI package. [4C10:67CC][2025-12-19T22:22:52]i318: Skipped rollback of package: PowerToysUserSetup_0.96.0_x64.msi, action: Install, already: Present [4C10:67CC][2025-12-19T22:22:52]i319: Applied rollback package: PowerToysUserSetup_0.96.0_x64.msi, result: 0x0, restart: None [4C10:67CC][2025-12-19T22:22:52]i323: Registering package dependency provider: {0BE326F0-E4CA-4D31-B650-95E3C8395852}_v0.96.0, version: 0.96.0, package: PowerToysUserSetup_0.96.0_x64.msi [4C10:67CC][2025-12-19T22:22:52]i325: Registering dependency: {5A4D5C04-7D53-4498-B57D-5089F10AB3BA} on package provider: {0BE326F0-E4CA-4D31-B650-95E3C8395852}_v0.96.0, package: PowerToysUserSetup_0.96.0_x64.msi [4C10:67CC][2025-12-19T22:22:52]i373: Calculating whether to keep registration [4C10:67CC][2025-12-19T22:22:52]i374: package: TerminatePowerToys, install registration state: (permanent), cache registration state: (permanent) [4C10:67CC][2025-12-19T22:22:52]i374: package: WebView2, install registration state: (permanent), cache registration state: (permanent) [4C10:67CC][2025-12-19T22:22:52]i374: package: PowerToysUserSetup_0.96.0_x64.msi, install registration state: Present, cache registration state: Present [4C10:67CC][2025-12-19T22:22:52]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5A4D5C04-7D53-4498-B57D-5089F10AB3BA}, resume: ARP, restart: None, disable resume: No, default registration: Full, ba requested registration: Full [4C10:67CC][2025-12-19T22:22:52]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5A4D5C04-7D53-4498-B57D-5089F10AB3BA}, resume: ARP, restart initiated: No, disable resume: No [4C10:60DC][2025-12-19T22:22:52]i000: Setting string variable 'WixStdBARestartRequired' to value '' [4C10:67CC][2025-12-19T22:22:52]i399: Apply complete, result: 0x80070654, restart: None, ba requested restart: No [4C10:60DC][2025-12-19T22:22:52]i052: Condition 'WixBundleAction = 2' evaluates to false. [4C10:60DC][2025-12-19T22:22:52]i052: Condition 'WixBundleAction = 3' evaluates to false. [4C10:60DC][2025-12-19T22:22:52]i052: Condition 'WixBundleAction = 4' evaluates to true. [4C10:60DC][2025-12-19T22:22:52]i052: Condition 'WixStdBARestartRequired' evaluates to false.
✔️ Expected Behavior
No response
❌ Actual Behavior
No response
Additional Information
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Other Software
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