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<!DOCTYPE html>
<html lang="en">
<head>
<title>TrailCatch - The Ultimate App for Active People and Their Dogs</title>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no">
<meta name="description"
content="Welcome to TrailCatch! TrailCatch is the perfect app for anyone who loves outdoor activities and enjoys them with their furry friends. Whether you're walking, running, or biking, TrailCatch provides detailed analytics and a unique social experience to keep you motivated and engaged.">
<meta name="keywords"
content="TrailCatch, mobile app, outdoor activities, dogs, walking, running, biking, detailed analytics, social experience, cities and distances">
<link rel="shortcut icon" href="./images/icon.png" type="image/x-icon">
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=Ubuntu:wght@300&display=swap" rel="stylesheet">
<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css">
<link rel="stylesheet" href="css/animate.css">
<link rel="stylesheet" href="css/style.css">
</head>
<body>
<div id="tc-page">
<a href="#" class="js-tc-nav-toggle tc-nav-toggle"><i></i></a>
<aside id="tc-left-panel" role="complementary" class="tc-fullheight">
<h1 id="tc-logo" class="mb-4 mb-md-5">
<a href="/trailcatch/">
<img src="images/icon.png" />
TrailCatch
</a>
</h1>
<nav id="tc-main-menu" role="navigation">
<ul>
<li><a href="/trailcatch/">Features</a></li>
<li class="tc-active"><a href="/trailcatch/faq">FAQ</a></li>
<li><a href="/trailcatch/contacts">Contacts</a></li>
<br />
<br />
<li><a href="/trailcatch/policy">Privacy Policy</a></li>
<li><a href="/trailcatch/terms">Terms and Conditions</a></li>
<br />
<br />
</ul>
</nav>
<div class="tc-footer">
<br />
<br />
<br />
<br />
<br />
<br />
<!-- <nav id="tc-main-menu" role="navigation">
<ul>
<a href="https://apps.apple.com/app/id6535756449" target="_blank"><img
src="images/app_store.png" style="width: 150px;" /></a>
</ul>
</nav> -->
<br />
<br />
<br />
<p class="tc-footer">
Copyright ©
<script>document.write(new Date().getFullYear());</script> Ihar Petushkou.
</p>
</div>
</aside>
<div id="tc-main">
<section class="f-tc-section f-tc-no-pt f-tc-no-pb">
<div class="container px-md-0">
<div class="row d-flex no-gutters">
<div class="col-lg-12 pb-5 single">
<div class="row">
<div class="img img-single w-100"
style="background-image: url(images/image2.jpg); height: 300px;"></div>
<div class="px-5 mt-4">
<h1 class="mb-3">Frequently Asked Questions / FAQ</h1>
<div class="about-author d-flex p-4">
<div class="desc">
<h3>TABLE OF CONTENTS</h3>
<p></p>
<h2><a href="#getting-started">1. Getting Started</a></h2>
<span><a href="#1.1">1.1. How to create a new account or log in to the
app?</a></span><br />
<span><a href="#1.2">1.2. At what age is it allowed to use the TrailCatch
app?</a></span><br />
<span><a href="#1.3">1.3. How to complete my account
creation?</a></span><br />
<span><a href="#1.4">1.4. Why do I only see the year and month, but not the
days, when filling out my age group?</a></span><br />
<span><a href="#1.5">1.5. How to try the app demo?</a></span><br />
<span><a href="#1.6">1.6. How to log out of the app?</a></span><br />
<span><a href="#1.7">1.7. Why I need to use Face ID &
Passcode?</a></span><br />
<p></p>
<h2><a href="#features-and-functionality">2. Features and Functionality</a>
</h2>
<span><a href="#2.1">2.1. Profile & Dogs</a></span><br />
<span><a href="#2.2">2.2. Statistics</a></span><br />
<span><a href="#2.3">2.3. Radar</a></span><br />
<span><a href="#2.4">2.4. GeoLocation</a></span><br />
<span><a href="#2.5">2.5. Trails</a></span><br />
<span><a href="#2.6">2.6. Trail Graph</a></span><br />
<span><a href="#2.7">2.7. Share with Friends</a></span><br />
<span><a href="#2.8">2.8. Search Filters</a></span><br />
<span><a href="#2.9">2.9. Nearby Your City</a></span><br />
<span><a href="#2.10">2.10. Devices & FIT</a></span><br />
<p></p>
<h2><a href="#account-and-security">3. Account and Security</a></h2>
<span><a href="#3.1">3.1. How to edit my account data?</a></span><br />
<span><a href="#3.2">3.2. How to add (or remove) my dog's information to my
account?</a></span><br />
<span><a href="#delete-account">3.3. How to delete my
account?</a></span><br />
<span><a href="#3.4">3.4. How to connect (link) other social accounts to my
current account?</a></span><br />
<span><a href="#3.5">3.5. How to change distance units, week start day, and
date time format?</a></span><br />
<span><a href="#3.6">3.6. How to turn push notifications on or
off?</a></span><br />
<span><a href="#3.7">3.7. How to unhide a user I’ve hidden?</a></span><br />
<span><a href="#3.8">3.8. How to change my Face ID & Passcode settings?
</a></span><br />
<span><a href="#3.9">3.9. What is displayed on the Notifications screen?
</a></span><br />
<p></p>
<h2><a href="#troubleshooting">4. Troubleshooting</a></h2>
<span><a href="#4.1">4.1. How to contact support and report a
bug?</a></span><br />
<span><a href="#4.2">4.2. What does the error popup dialog in the app
say?</a></span><br />
<p></p>
<h2><a href="#payments-and-subscriptions">5. Payments and Subscriptions</a>
</h2>
<span><a href="#5.1">5.1. What subscriptions are available in the TrailCatch
app?</a></span><br />
<span><a href="#5.2">5.2. Does TrailCatch offer a trial
period?</a></span><br />
<span><a href="#5.3">5.3. How to purchase a Premium Plan subscription and
how much will it cost?</a></span><br />
<span><a href="#5.4">5.4. Can I cancel my Premium Plan
subscription?</a></span><br />
<span><a href="#5.5">5.5. Can I purchase the Premium Plan subscription while
already on the Trial Plan?</a></span><br />
<p></p>
<h2><a href="#privacy-and-personal-data">6. Privacy and Personal Data</a>
</h2>
<span><a href="#6.1">6.1. Do we share or sell user's personal
data?</a></span><br />
<span><a href="#6.2">6.2. How does the TrailCatch app protect user
data?</a></span><br />
<span><a href="#6.3">6.3. Where is all the data stored for the TrailCatch
app?</a></span><br />
<p></p>
<h2><a href="#support-and-contact">7. Support and Contact</a></h2>
<span><a href="#7.1">7.1. How can I contact the TrailCatch app
team?</a></span><br />
<p></p>
<h2><a href="#updates-and-compatibility">8. Updates and Compatibility</a>
</h2>
<span><a href="#8.1">8.1. How to check which version of TrailCatch is
currently installed on my phone?</a></span><br />
<span><a href="#8.2">8.2. iOS and Android support. </a></span><br />
<p></p>
<h2><a href="#miscellaneous">9. Miscellaneous</a></h2>
<p></p>
<h2><a href="#technical-details">10. Technical Details</a></h2>
</div>
</div>
<p id="getting-started"> </p>
<div class="about-author d-flex p-4">
<div class="desc">
<h2>1. Getting Started <a href="#getting-started">#</a></h2>
</div>
</div>
<p></p>
<h4 id="1.1" class="comm">1.1. How to create a new account or log in to the app? <a
href="#1.1">#</a></h4>
<p>
To create a new account, click the "Join TrailCatch" button. Follow the steps on
the next screen to set up your account.
</p>
<p>
If you already have an account, use the "Join TrailCatch" button as well. The
app remembers your last login, making it easy to recognize the account you
previously used.
</p>
<p>
<span class="pp">TrailCatch</span> effortlessly with your favorite social
account.
</p>
<p>
No emails, no forgotten passwords, no stolen credentials.
</p>
<p>
<img src="images/faq/1/start_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/1/start_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/1/start_4.jpg" class="img-faq" />
</p>
<br />
<h4 id="1.2" class="comm">1.2. At what age is it allowed to use the TrailCatch app?
<a href="#1.2">#</a>
</h4>
<p>
The <span class="pp">TrailCatch</span> app is allowed to be used by users aged
16 and older.
</p>
<p>
This rule is stated in the <a href="/terms" target="_blank">TERMS AND
CONDITIONS</a>.
</p>
<br />
<h4 id="1.3" class="comm">1.3. How to complete my account creation? <a
href="#1.3">#</a></h4>
<p>
You need to fill in your account details by specifying your gender and age
group. Nationality is optional. Here, you can also add information about your
dogs.
</p>
<p>
After that, you will be directed to the Face ID & Passcode screen, where you can
set up secure protection for your account. Next, you will reach the push
notification settings screen, and then you should read the information about ATT
(App Tracking Transparency) and decide whether to allow it or not.
</p>
<p>
<img src="images/faq/1/complete_1.jpg" class="img-faq" />
<span> → </span>
<img src="images/faq/1/complete_2.jpg" class="img-faq" />
<span> → </span>
<img src="images/faq/1/complete_3.jpg" class="img-faq" />
<span> → </span>
<img src="images/faq/1/complete_4.jpg" class="img-faq" />
</p>
<br />
<h4 id="1.4" class="comm">1.4. Why do I only see the year and month, but not the
days, when filling out my age group? <a href="#1.4">#</a></h4>
<p>
The <span class="pp">TrailCatch</span> app intentionally does not ask for your
full birth date. This is done to avoid storing detailed personal data, such as
your exact birth date. This helps keep your data more secure.
</p>
<p>
To determine your age group, the <span class="pp">TrailCatch</span> app only
uses the year and month of your birth. This is sufficient.
</p>
<p>
<img src="images/faq/1/age_1.jpg" class="img-faq" />
</p>
<br />
<h4 id="1.5" class="comm">1.5. How to try the app demo? <a href="#1.5">#</a></h4>
<p>
To explore the app without creating an account, select the "Try Demo" option.
This allows you to log in with a demo account and check out the app's features.
Note that some functionalities are unavailable in demo account - you'll see a
notification if this applies.
</p>
<p>
<img src="images/faq/1/start_3.jpg" class="img-faq" />
</p>
<br />
<h4 id="1.6" class="comm">1.6. How to log out of the app? <a href="#1.6">#</a></h4>
<p>
To log out of the app, go to the settings menu and select the "Log Out" option.
This will disconnect your account from the app while keeping your data safe. You
can log back in at any time using the same account.
</p>
<p>
<img src="images/faq/1/start_5.jpg" class="img-faq" />
</p>
<br />
<h4 id="1.7" class="comm">1.7. Why I need to use Face ID & Passcode? <a
href="#1.7">#</a></h4>
<p>
To protect your account, it’s best to use iOS security features like Face ID or
Passcode (PIN code).
</p>
<p>
It’s important to note that this type of protection ensures that no one can
delete your account without your permission. Only after successfully passing
Face ID or Passcode verification can your account be deleted.
</p>
<p id="features-and-functionality"> </p>
<div class="about-author d-flex p-4">
<div class="desc">
<h2>2. Features and Functionality <a
href="#features-and-functionality">#</a></h2>
</div>
</div>
<p></p>
<h4 id="2.1" class="comm">2.1. Profile & Dogs <a href="#2.1">#</a></h4>
<p>
In the <span class="pp">TrailCatch</span> app, you can complete your profile by
adding your username, name, gender, age group, and nationality. Additionally,
you can include your social media links: Instagram, Facebook, X (formerly
Twitter), Strava, YouTube, or your email address.
</p>
<p>
And you can add your dog to your profile - whether you go for walks, runs, or
bike trails together. Plus, you can include as many dogs as you have!
</p>
<p>
For your beloved dogs, you can specify their name, gender, and age. Even more
importantly, you can indicate their breed. Take advantage of the extensive
catalog of dog breeds to find the perfect match for your furry friend!
</p>
<p>
The dog breed catalog is based on open and free information provided by
Wikipedia. To learn more about a specific breed, you can either tap on the "Open
Wikipedia" button or, if you're in list view, tap on a breed and select "Open
Wikipedia."
</p>
<p>
If you can’t find your dog’s breed in the catalog, don’t worry! You can always
manually enter the breed name in the "Custom Breed Name" field.
</p>
<p>
As the years pass and life takes its course, there come moments when we must say
goodbye to our beloved furry friends. To cherish their memory, you can use the
"Always in our Hearts" option. This way, you won’t need to remove your dog from
the app. While they won’t appear in the selection for next new trails, you’ll
always be able to see them in your profile. ❤️
</p>
<br />
<p>
<img src="images/faq/2/profile_dogs_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/profile_dogs_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/profile_dogs_3.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/profile_dogs_4.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/profile_dogs_5.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.2" class="comm">2.2. Statistics <a href="#2.2">#</a></h4>
<p>
In the <span class="pp">TrailCatch</span> app, the Statistics screen lets you
track your history of walks, runs, or bike trails. The graph also includes
statistics for activities with your dogs. If your activity involved a dog, it
will be marked as such on the graph.
</p>
<p>
Trails & Distance displays the number of trails completed during the year or
month, along with the total distance covered and time spent.
</p>
<p>
The main graph provides an overview of all your activities over the years -
current and past. Scrolling down, you’ll find a monthly breakdown of your
trails, including the average pace for walks and runs or the average speed for
bike trails.
</p>
<p>
On the Profile page, just below, you'll find a grid with yellow markers - a nice
representation of your monthly activity. You can tap on the grid to view a
detailed list of all the trails completed during that month.
</p>
<p>
And of course, there are your subscribers - where would we be without them! On
your profile page, you'll also find the Subscribers section. By tapping on it,
you can see a list of your subscribers and the people you’re following
(subscriptions).
</p>
<p>
And let’s not forget about the likes! Likes shows the total number of likes
across all your trails. If you tap on Likes, you’ll see your trails sorted by
the ones with the most likes.
</p>
<br />
<p>
<img src="images/faq/2/stats_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/stats_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/stats_3.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/stats_4.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/stats_5.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.3" class="comm">2.3. Radar <a href="#2.3">#</a></h4>
<p>
Each trail has either one or three geolocation points, used to calculate the
distance between the trail and its nearest city.
</p>
<p>
Double-tap on the Radar to discover more cities and their distances.
</p>
<p>
All trails you see on Radar are sorted based on your selected city, with the
closest trails to the city center shown first.
</p>
<p>
The idea is that you’ll see cities closest to the center point of your selected
city, and Radar will display the distances of trails belonging to the nearest
city for each.
</p>
<p>
When a trail has one or three geolocation points, the first (or single) point is
always at least 200 meters from the trail's start, the second marks the
midpoint, and the third is always at least 200 meters before the trail's end.
</p>
<p>Ream more about Radar feature here <a href="#2.9">"2.9. Nearby Your City"</a></p>
<br />
<p>
<img src="images/faq/2/radar_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/radar_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/radar_3.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/radar_4.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.4" class="comm">2.4. GeoLocation <a href="#2.4">#</a></h4>
<p>
When publishing your trail, you can choose how many geolocation points you want
to save - either three or just one. These points are used to determine the
distance to nearby cities. If you choose all three, they will be used to find
the shortest distance. If you select one point, only that one will be used for
the search.
</p>
<p>
You can also delete all geolocation points from your trail. In this case, your
trail will no longer appear in search results, but it will always be visible in
your profile.
</p>
<p>
<span class="pp">TrailCatch</span> does not store the geolocation of your trails
in plain, open form. All geolocation data is saved on the server in encrypted
form. Even if it is stolen, no one will be able to read it.
</p>
<p>
For more details on how your data is protected, refer to section <a
href="#account-and-security">"3. Account and Security"</a>
</p>
<br />
<p>
<img src="images/faq/2/geolocation_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/geolocation_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/geolocation_3.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.5" class="comm">2.5. Trails <a href="#2.5">#</a></h4>
<p>
In the <span class="pp">TrailCatch</span> app, on the main page, you can see a
feed of trails from people you’re subscribed to. As soon as your friends publish
a new trails, you’ll instantly see them here.
</p>
<p>
In the Filtered tab, you can view trails through the lens of various filters.
The filter has a wide range of functions, and you can learn more about it in
section <a href="#2.8">"2.8. Search Filters."</a>
</p>
<p>
On the Trails page, you’ll find a list of all your trails. To access this
screen, tap on Trails from your profile page, or select the corresponding
section in the app menu. The menu can be accessed by tapping the icon at the top
right of the profile page.
</p>
<p>
Here you can filter your trails by the devices you've connected with. You can
also choose to show only trails involving walks, runs, or bike trails. And of
course, you can display only the trails with your beloved dogs.
</p>
<p>
When you move a trail to the trash, you can always find your trashed trails on
the Trails page by tapping the icon at the top. Any trail can be completely and
permanently deleted - just tap the icon at the top to view all trails in the
trash. Then, tap on the trail icon and delete it. Once a trail is deleted, it
cannot be restored unless you upload and publish it again.
</p>
<br />
<p>
<img src="images/faq/2/trails_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/trails_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/trails_3.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/trails_4.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/trails_5.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.6" class="comm">2.6. Trail Graph <a href="#2.6">#</a></h4>
<p>
Each trail has metadata gathered from the devices it has synced with or from a
FIT file.
</p>
<p>
Trails include the following charts: Pace (only for walks and runs), Speed,
Power, Heart Rate, Cadence/Bike Cadence, Respiration Rate, Elevation, Training
Effect, and Calories.
</p>
<p>
When publishing your trail, you can choose to show or hide specific charts. If
"Always On" is displayed under a chart, that chart cannot be hidden and will
always be shown.
</p>
<p>
Each chart displays only 10 data points, excluding the starting zero (0) point.
As a rule, <span class="pp">TrailCatch</span> shows the first kilometer (or
mile, depending on your app settings) as the second point, and the last point is
the very last point of the trail. All other points between the first and last
are displayed randomly. You can tap on the chart to see it change slightly,
displaying different trail points. This allows you to find the specific points
on your trail and learn more about any given parameter (such as heart rate or
power values).
</p>
<p>
At the top of the chart/graph, you’ll see the value for the parameter. At the
bottom, you'll first see the distance point, followed by the time for that point
and the distance of trail.
</p>
<ul>
<li>
38'42 means 38 minutes and 42 seconds.
</li>
<li>
1:44'23 means 1 hour, 44 minutes, and 23 seconds.
</li>
</ul>
<p>
If you see "km | miles" in the top-left corner of the chart, you have the option
to switch to the original distance measurement scale for the selected trail.
People from different countries use different units for distance, either
kilometers or miles. Therefore, if one user creates a trail using kilometers,
another user who has set their app to display miles will be able to switch to
the trail’s display in miles.
</p>
<p>
The conversion/calculation of distance from kilometers to miles, and vice versa,
involves some rounding. Rounding is also applied when calculating average
values, so do not treat the trail data as absolutely precise.
</p>
<p>
Here’s a brief description of each term:
<ul>
<li>Pace: The time it takes to cover a specific distance, typically used for
walking or running (e.g., minutes per kilometer or mile).</li>
<li>Speed: The rate at which you're moving, usually measured in kilometers or
miles per hour.</li>
<li>Power: The amount of energy you're exerting while cycling, measured in
watts.</li>
<li>Heart Rate: The number of heartbeats per minute, indicating your
cardiovascular effort.</li>
<li>Cadence: for running refers to the number of steps a runner takes per minute
(SPM). It’s a measure of stride frequency and is used to evaluate running
efficiency.</li>
<li>Bike Cadence: Specific to cycling, it’s the pedaling speed (RPM) while
riding a bike.</li>
<li>Respiration Rate: The number of breaths you take per minute, reflecting your
breathing effort.</li>
<li>Elevation: The height above sea level, showing the vertical component of
your trail (e.g., ascent and descent).</li>
<li>Training Effect: A measure of how much a workout increases your fitness
level, typically based on heart rate data.</li>
<li>Calories: The amount of energy burned during the activity, helping to
estimate the effort and intensity of your workout.</li>
</ul>
</p>
<br />
<p>
<img src="images/faq/2/trail_graph_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/trail_graph_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/trail_graph_3.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.7" class="comm">2.7. Share with Friends <a href="#2.7">#</a></h4>
<p>
The <span class="pp">TrailCatch</span> app allows you to share your achievements
with friends using the sharing feature. You can share both your profile and your
trails.
</p>
<p>
When sharing your trail, you can choose from different modes: Link, Link &
Image, and Link & QR.
</p>
<p>
The QR mode allows you to share the trail by simply scanning the QR code with a
compatible app.
</p>
<br />
<p>
<img src="images/faq/2/share_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/share_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/share_3.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.8" class="comm">2.8. Search Filters <a href="#2.8">#</a></h4>
<p>
In the <span class="pp">TrailCatch</span> app, you can find some great filter
options.
</p>
<p>
The filter applies to the trails of people you are subscribed to. It can also be
used on the Radar page, where you search for trails near a selected city.
</p>
<p>
With the filter, you can choose:
<ul>
<li>Trail type - Walk, Run, or Bike (with or without Dogs)</li>
<li>Nearby - all trails or only those from people you are not subscribed to
("Strangers Only")</li>
<li>Genders - Male, Female or Non-binary</li>
<li>Age groups - from 16 to 80+</li>
<li>Nationalities</li>
<li>Dog Breeds</li>
</ul>
</p>
<p>The filters are saved on your phone. Therefore, every time you return to the app,
your filters will retain their previously saved settings.</p>
<br />
<p>
<img src="images/faq/2/filter_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/filter_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/filter_3.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.9" class="comm">2.9. Nearby Your City <a href="#2.9">#</a></h4>
<p>
Each trail can have one or three geolocation points. Using these points, <span
class="pp">TrailCatch</span> determines the distance from the trail to
nearby cities.
</p>
<p>
On the graph, you can see a Radar chart that shows 8 cities. The cities are
arranged based on their geographical location relative to the selected trail.
</p>
<p>
Here are the 8 cardinal directions and their abbreviations:
<ul>
<li>North (N)</li>
<li>North-East (NE)</li>
<li>East (E)</li>
<li>South-East (SE)</li>
<li>South (S)</li>
<li>South-West (SW)</li>
<li>West (W)</li>
<li>North-West (NW)</li>
</ul>
</p>
<p>
For example, "N ~ 37 km" means that the city to the north is 37 kilometers away
from the current trail.
</p>
<p>
You can double-tap on the Radar, and it will refresh, showing new cities with
different distances. This way, <span class="pp">TrailCatch</span> uses an
interesting concept where you can tap on the radar to explore and view which
cities are near the trail, depending on their distance in different geographical
directions.
</p>
<p>
If you tap once on the Radar, options will appear that allow you to jump
directly to a city you're interested in, to see its location on the map.
</p>
<p>
Here, you can also repeat the same function as with the double tap on the Radar,
by selecting "Catch Next Map ~ 75 km". This means that the next update on the
Radar chart will show cities within a 75-kilometer radius from the trail. If you
come back to this option later, you’ll see "Catch Next Map ~ 100 km".
</p>
<p>
In this way, you can search not only for cities close to the trail but also for
more distant ones. The available search radius options are: 25 km, 50 km, 75 km,
100 km, 125 km, 150 km, 175 km, and 200 km.
</p>
<p>
And as mentioned in previous sections, <span class="pp">TrailCatch</span> knows
about miles! So, if you’ve set your app to use miles for trail distances, the
Radar chart will be generated in miles. In that case, it will display "Catch
Next Map ~ 75 miles", with available radius search options: 25 mi, 50 mi, 75 mi,
100 mi, 125 mi, 150 mi, 175 mi, and 200 mi.
</p>
<p>
And it's important to mention again the following: when a trail has one or three
geolocation points, the first (or single) point is
always at least 200 meters from the trail's start, the second marks the
midpoint, and the third is always at least 200 meters before the trail's end.
This is the first level of protection for your geographical location.
</p>
<p>
The second level of protection is the method of storing the geolocation points
of the trail - they are stored on the server only in an encrypted form.
You can read more about this here <a href="#account-and-security">"3. Account
and Security"</a>.
</p>
<br />
<p>
<img src="images/faq/2/nearby_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/nearby_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/nearby_5.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/nearby_3.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/nearby_4.jpg" class="img-faq" />
</p>
<br />
<h4 id="2.10" class="comm">2.10. Devices & FIT <a href="#2.10">#</a></h4>
<p>
<span class="pp">TrailCatch</span> allows you to create and publish your trails
using popular devices such as Garmin, Suunto, and Polar. You can also take
advantage of the option to upload a *.FIT file.
</p>
<p>
Every time you connect a device, the app attempts to synchronize all trails. (In
the future, you will be able to select specific time periods for
synchronization).
</p>
<p>
Each time the app is launched, trails are synchronized based on the connected
devices. Here, the search for new trails and their synchronization only occurs
for the past 24 hours. To add more new trails, go to the Devices screen, select
the device you need, and specify the time period you want to synchronize.
</p>
<p>
Here’s a brief description of the supported devices.
</p>
<p>
<ul>
<li>
<span class="pp">Garmin</span> is a leading name in the world of sport
watches, recognized for producing advanced, feature-rich wearables designed
to support athletes and fitness enthusiasts.Garmin is renowned for its sport
watches, offering precise GPS tracking, advanced fitness metrics, and rugged
durability. Popular models like the Forerunner and Fenix series are packed
with features such as heart rate monitoring, VO2 max analysis, and
multisport tracking. These watches are ideal for athletes, providing
comprehensive data to optimize performance and support outdoor adventures.
<br />Read more about Garmin here - <a href="https://www.garmin.com"
target="_blank">https://www.garmin.com</a><br /><br />
</li>
<li>
<span class="pp">Suunto</span> is a prominent brand in the sport watch
industry, celebrated for producing durable and reliable timepieces designed
for outdoor and endurance sports. Known for their robust craftsmanship,
Suunto watches, such as the Suunto 9 and Suunto Vertical, are engineered to
withstand extreme conditions, featuring long battery life, water resistance,
and rugged designs.Suunto emphasizes precision and adventure-readiness,
making their sport watches a preferred choice for outdoor enthusiasts and
athletes seeking both reliability and comprehensive data for their pursuits.
<br />Read more about Suunto here - <a href="https://www.suunto.com"
target="_blank">https://www.suunto.com</a><br /><br />
</li>
<li>
<span class="pp">Polar</span> is a well-established brand in the sport watch
market, known for pioneering heart rate monitoring and providing advanced
fitness tracking technology. Their sport watches, like the Polar Vantage and
Grit X series, are designed to support athletes with detailed performance
insights, precise heart rate data, and personalized training guidance. With
a focus on science-backed data and athlete-friendly design, Polar sport
watches are popular among both professional athletes and fitness enthusiasts
looking to improve their performance and maintain a healthy training
balance.
<br />Read more about Polar here - <a href="https://www.polar.com"
target="_blank">https://www.polar.com</a><br /><br />
</li>
<li>
<span class="pp">A FIT file</span> (Flexible and Interoperable Data Transfer
file) is a data format developed by Garmin and commonly used by sport
watches to store and transfer fitness and activity data. This file format is
designed to be compact and efficient, making it ideal for recording detailed
workout metrics such as GPS coordinates, heart rate, speed, elevation, and
distance.
<br />Read more about FIT - <a
href="https://developer.garmin.com/fit/protocol"
target="_blank">https://developer.garmin.com/fit/protocol</a><br />
</li>
</ul>
</p>
<br />
<p>
<img src="images/faq/2/device_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/device_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/device_3.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/device_4.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/2/device_5.jpg" class="img-faq" />
</p>
<p id="account-and-security"> </p>
<div class="about-author d-flex p-4">
<div class="desc">
<h2>3. Account and Security <a href="#account-and-security">#</a></h2>
</div>
</div>
<p></p>
<h4 id="3.1" class="comm">3.1. How to edit my account data? <a href="#3.1">#</a>
</h4>
<p>
To update your account information, go to the Profile screen and tap on the
"Edit Profile" button. This will take you to the relevant screen where you can
change your details.
</p>
<h4 id="3.2" class="comm">3.2. How to add (or remove) my dog's information to my
account? <a href="#3.2">#</a></h4>
<p>
To add information about your dog to your account, follow these steps - go to
the Profile screen, tap on the "Edit Profile" button and tap on "+1" at the top
right corner.
</p>
<p>
To remove information about your dog, you need on "Edit Profile" screen use red
"-" (minus) inside the circle at the top right corner.
</p>
<h4 id="delete-account" class="comm">3.3. How to delete my account? <a
href="#delete-account">#</a></h4>
<p>
To delete your account, open the <span class="pp">TrailCatch</span> app, go to
the Settings menu, and
select Delete Account.
</p>
<p>
<img src="images/faq/3/delete_account_1.jpg" class="img-faq" />
<span> → </span>
<img src="images/faq/3/delete_account_2.jpg" class="img-faq" />
<span> → </span>
<img src="images/faq/3/delete_account_3.jpg" class="img-faq" />
</p>
<br />
<h4 id="3.4" class="comm">3.4. How to connect (link) other social accounts to my
current account? <a href="#3.4">#</a></h4>
<p>
To link additional social media accounts to your profile, follow these steps -
Go to the Profile screen, go to the Settings via Menu, scroll down to "Account &
Secure" section, choose "Linked Accounts".
</p>
<p>
Next, you will see a screen where you can connect (link) new social media
accounts.
</p>
<p>
<img src="images/faq/3/link_1.jpg" class="img-faq" />
</p>
<br />
<h4 id="3.5" class="comm">3.5. How to change distance units, week start day, and
date time format? <a href="#3.5">#</a></h4>
<p>
To adjust these settings, follow these steps - Go to the Settings via Menu, look
for the options "Measurements" to modify:
<ul>
<li>Units: Choose between kilometers or miles.</li>
<li>Start Week On: Select which day you want your week to begin (e.g., Monday or
Sunday).</li>
<li>Time Format: Choose between 12-hour or 24-hour time format for dates and
times.</li>
</ul>
</p>
<p>
<img src="images/faq/3/setting_1.jpg" class="img-faq" />
</p>
<br />
<h4 id="3.6" class="comm">3.6. How to turn push notifications on or off? <a
href="#3.6">#</a></h4>
<p>
To adjust these settings, follow these steps - Go to the Settings via Menu, tap
on the option "Push Notifications" to get the following screen.
</p>
<p>
<img src="images/faq/3/notif_1.jpg" class="img-faq" />
</p>
<br />
<h4 id="3.7" class="comm">3.7. How to unhide a user I’ve hidden? <a
href="#3.7">#</a></h4>
<p>
To unhide the user back, go to the Settings screen, and under the "Connections"
section, navigate to the "Hiddens" screen. There, you can either unhide the user
by going to user's profile.
</p>
<p>
<img src="images/faq/3/hide_1.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/3/hide_2.jpg" class="img-faq" />
<span> </span>
<img src="images/faq/3/hide_3.jpg" class="img-faq" />
</p>
<br />
<h4 id="3.8" class="comm">3.8. How to change my Face ID & Passcode settings? <a
href="#3.8">#</a></h4>
<p>
To change Face ID & Passcode settings, go to the Settings screen, and under the
"Account & Secure" section tap on the option "Face ID & Passcode" to get the
following screen.
</p>
<p>
Here, you will be able to choose the following options:
<ul>
<li>Never: Never ask for Face ID & Passcode.</li>
<li>Always Require: Always ask for Face ID & Passcode when opening the app.</li>
<li>Require After 15 min: Ask for Face ID & Passcode every 15 minutes after
opening the app.</li>
<li>Require After 30 min: Ask for Face ID & Passcode every 30 minutes after
opening the app.</li>
<li>Require After 60 min: Ask for Face ID & Passcode every 60 minutes after
opening the app.</li>
</ul>
</p>
<p>
<img src="images/faq/3/faceid_1.jpg" class="img-faq" />
</p>
<br />
<h4 id="3.9" class="comm">3.9. What is displayed on the Notifications screen? <a
href="#3.9">#</a></h4>
<p>
On the Notifications screen, there are two types of notifications displayed:
information about those who have subscribed to you, and details about the likes
people have left on your trails.
</p>
<p>
In the top right corner, you can see the "Tt" icon, which allows you to toggle
between displaying either users' usernames or their full names.
</p>
<p>
<img src="images/faq/3/notif_screen_1.jpg" class="img-faq" />
</p>
<br />
<p id="troubleshooting"> </p>
<div class="about-author d-flex p-4">
<div class="desc">
<h2>4. Troubleshooting <a href="#troubleshooting">#</a></h2>