Transcoder doesn't create thumbs of videos in portrait orientation

[tyssen]

Describe the bug

As the title says, Transcoder doesn't create thumbs of videos in portrait orientation using the code below:

{% set videoURL = "#{imageServerUrl}/reviews/#{productUrl}/#{sampleMoviesDir}/#{row.ReviewSampleMovieFileName}" %}
{% set transVideoThumbUrl = craft.transcoder.getVideoThumbnailUrl(videoURL, {
    "width": 550,
    "height": 367,
    "timeInSecs": 2,
})%}

<img src="{{transVideoThumbUrl}}">

Videos in landscape orientation are fine. I can provide a link to a page that demonstrates the problem but would prefer to share the link privately.

Versions

• Plugin version: 1.2.14
• Craft version: 3.5.19.1

[khalwat]

Have you tried changing the mode to crop? e.g.:

{% set transVideoThumbUrl = craft.transcoder.getVideoThumbnailUrl(videoURL, {
    "aspectRatio": "crop",
    "width": 550,
    "height": 367,
    "timeInSecs": 2,
})%}

[tyssen]

Doing that results in landscape orientation videos that previously produced thumbs no longer working too.