diff --git a/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.stories.tsx b/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.stories.tsx
index 120d8c2872..533ab90a3b 100644
--- a/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.stories.tsx
+++ b/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.stories.tsx
@@ -1,4 +1,5 @@
 import { Meta, StoryFn } from '@storybook/react'
+import { http, HttpResponse } from 'msw'
 
 import { FormResponseMode, FormSettings } from 'formsg-shared/types/form'
 
@@ -75,6 +76,22 @@ Loading.parameters = {
   msw: { handlers: { default: buildMswRoutes({ delay: 'infinite' }) } },
 }
 
+export const Error = Template.bind({})
+Error.parameters = {
+  msw: {
+    handlers: {
+      default: [
+        http.get('/api/v3/admin/forms/:formId/settings', () =>
+          HttpResponse.json(
+            { message: 'Internal Server Error' },
+            { status: 500 },
+          ),
+        ),
+      ],
+    },
+  },
+}
+
 export const Mobile = Template.bind({})
 Mobile.parameters = {
   ...StorageModeRetryEnabled.parameters,
diff --git a/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.test.tsx b/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.test.tsx
new file mode 100644
index 0000000000..cf1f0feae3
--- /dev/null
+++ b/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.test.tsx
@@ -0,0 +1,34 @@
+import { composeStories } from '@storybook/react'
+import { act, render, screen } from '@testing-library/react'
+
+import * as stories from './SettingsWebhooksPage.stories'
+
+const { Error: ErrorStory, UnsupportedEmailMode } = composeStories(stories)
+
+const UNSUPPORTED_MSG = /webhooks are only available in storage mode/i
+const ERROR_MSG = /couldn't load webhook settings/i
+
+describe('SettingsWebhooksPage', () => {
+  it('shows an error state, not the unsupported-mode message, when the settings fetch fails', async () => {
+    await act(async () => {
+      render(<ErrorStory />)
+    })
+
+    await screen.findByText(ERROR_MSG)
+    // The error is announced to assistive tech (it appears after an async failure).
+    expect(screen.getByRole('alert')).toBeInTheDocument()
+    expect(
+      screen.getByRole('button', { name: /try again/i }),
+    ).toBeInTheDocument()
+    expect(screen.queryByText(UNSUPPORTED_MSG)).not.toBeInTheDocument()
+  })
+
+  it('still shows the unsupported-mode message for a form whose mode genuinely lacks webhook support', async () => {
+    await act(async () => {
+      render(<UnsupportedEmailMode />)
+    })
+
+    await screen.findByText(UNSUPPORTED_MSG)
+    expect(screen.queryByText(ERROR_MSG)).not.toBeInTheDocument()
+  })
+})
diff --git a/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.tsx b/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.tsx
index e05844a8df..0a9f50b510 100644
--- a/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.tsx
+++ b/apps/frontend/src/features/admin-form/settings/SettingsWebhooksPage.tsx
@@ -10,13 +10,20 @@ import { useUser } from '~features/user/queries'
 
 import { CategoryHeader } from './components/CategoryHeader'
 import { WebhooksSection } from './components/WebhooksSection'
+import { WebhooksErrorMsg } from './components/WebhooksSection/WebhooksErrorMsg'
 import { WebhooksUnsupportedMsg } from './components/WebhooksSection/WebhooksUnsupportedMsg'
 import { useAdminFormSettings } from './queries'
 
 export const SettingsWebhooksPage = (): JSX.Element => {
   const { t } = useTranslation()
   const gb = useGrowthBook()
-  const { data: settings, isLoading } = useAdminFormSettings()
+  const {
+    data: settings,
+    isLoading,
+    isError,
+    isRefetching,
+    refetch,
+  } = useAdminFormSettings()
   const userRes = useUser()
 
   useEffect(() => {
@@ -27,9 +34,13 @@ export const SettingsWebhooksPage = (): JSX.Element => {
 
   const enableMrfWebhooks = useFeatureIsOn(featureFlags.enableMrfWebhooks)
 
+  if (isError) {
+    return <WebhooksErrorMsg onRetry={refetch} isRetrying={isRefetching} />
+  }
+
   const enableWebhooks =
     !isLoading &&
-    (settings?.responseMode == FormResponseMode.Encrypt ||
+    (settings?.responseMode === FormResponseMode.Encrypt ||
       (settings?.responseMode === FormResponseMode.Multirespondent &&
         enableMrfWebhooks))
 
diff --git a/apps/frontend/src/features/admin-form/settings/components/WebhooksSection/WebhooksErrorMsg.tsx b/apps/frontend/src/features/admin-form/settings/components/WebhooksSection/WebhooksErrorMsg.tsx
new file mode 100644
index 0000000000..411de32705
--- /dev/null
+++ b/apps/frontend/src/features/admin-form/settings/components/WebhooksSection/WebhooksErrorMsg.tsx
@@ -0,0 +1,41 @@
+import { useTranslation } from 'react-i18next'
+import { Flex, Text } from '@chakra-ui/react'
+
+import Button from '~components/Button'
+
+export interface WebhooksErrorMsgProps {
+  onRetry: () => void
+  isRetrying?: boolean
+}
+
+export const WebhooksErrorMsg = ({
+  onRetry,
+  isRetrying = false,
+}: WebhooksErrorMsgProps): JSX.Element => {
+  const { t } = useTranslation()
+  const { title, body, button } = t(
+    'features.adminForm.settings.webhooks.error',
+    {
+      returnObjects: true,
+    },
+  )
+  return (
+    <Flex justify="center" flexDir="column" textAlign="center" role="alert">
+      <Text textStyle="h2" as="h2" color="primary.500" mb="1rem">
+        {title}
+      </Text>
+      <Text textStyle="body-1" color="secondary.500" mb="2.5rem">
+        {body}
+      </Text>
+      <Flex justify="center">
+        <Button
+          isLoading={isRetrying}
+          loadingText={button.loadingText}
+          onClick={() => void onRetry()}
+        >
+          {button.label}
+        </Button>
+      </Flex>
+    </Flex>
+  )
+}
diff --git a/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/en-sg.ts b/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/en-sg.ts
index 89daa00739..4ac0b70eb9 100644
--- a/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/en-sg.ts
+++ b/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/en-sg.ts
@@ -9,4 +9,12 @@ export const enSG = {
     label: 'Enable retries',
     description: `Your system must meet certain requirements before retries can be safely enabled. [Learn more]({url})`,
   },
+  error: {
+    title: "Couldn't load webhook settings",
+    body: "Something went wrong while loading this form's settings. This does not affect your form or its responses. Please try again.",
+    button: {
+      label: 'Try again',
+      loadingText: 'Trying again…',
+    },
+  },
 }
diff --git a/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/index.ts b/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/index.ts
index 67d797b927..e5583d2151 100644
--- a/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/index.ts
+++ b/apps/frontend/src/i18n/locales/features/admin-form/settings/webhooks/index.ts
@@ -11,4 +11,12 @@ export interface Webhooks extends HasTitle {
     label: string
     description: string
   }
+  error: {
+    title: string
+    body: string
+    button: {
+      label: string
+      loadingText: string
+    }
+  }
 }