"Denied"

[JohnKostly]

Worked first... Getting an error.
This worked at first, but now I am getting an error. No idea why. No Errors in Logs. The console says "Denied" and there is no other back end errors. Not sure if its cache related, but I am guessing so due to the timing. No way to debug, as it points back to the SDK that is Javascript but minified. The end user sees no error, and they think they get subscribed making debugging hard. So two bugs.

1. Provide reasonable feeback to users when it "denied"
2. Fix the reason why its denied, or allow us to debug. Let us know if we need to do something with cache.

Website is running WP Rocket + Cloudflare.

[Jupiter79]

Hey, what's the exact error? I can find "Denied" not in the code nor the translations.
Please provide either a screenshot of your logs or the exact messages of your log.

Do you have a valid SSL certificate?
Maybe you could also provide a URL of your website.

[JohnKostly]

@Jupiter79
From what I can tell, its an incognito / privacy window issue.

Which is probably not a bug, except it doesn't notify the user of any errors.

[Jupiter79]

https://pushpad.xyz/blog/web-notifications-in-incognito-mode#:~:text=Unfortunately%20it%27s%20not%20possible%20to,website%20on%20the%20current%20device.

Unfortunately, it is not possible to have cookies nor push notifications in an incognito tab.

[JohnKostly]

I get that, but we need an error.

I am also thinking there is another issue, with multiple profiles, possibly.

In chrome you can have multiple google accounts, and I am having issues with some of my accounts.

https://pricelessgemstone.com/

[Jupiter79]

Why would you need an error for something that has nothing to do with the plugin itself?
This is a browser related issue.

In incognito cookies cannot be saved. Thus, the plugin cannot work as intended.

When someone's using incognito, the individual normally doesn't want any cookies or notifications.

[JohnKostly]

I agree that it makes sense for the browser not to accept the subscription. But to answer your question:

1. Maybe the user doesn't know they're in incognito. Aka: Users are stupid.
2. Maybe the user doesn't know that incognito doesn't support push notifications, but wants to subscribe. Aka: Users are stupid.
3. Maybe the user thinks they subscribed, when infact they haven't been. Aka: Users are stupid.
4. Maybe the user will switch modes to subscribe when we notify them of the issue. Aka: Users are smart.
5. Its good UX/UI when we notify users of errors. Aka: Developers are smart.

I as a website owner want people to get my notifications. And there is a chance that if you tell them there is a problem with what they're doing, that they will exit incognito and subscribe. But to not notify them, they think they subscribed but then they never get any notifications, and they never return to me.

I suspect the problem with multiple profiles is even harder to fix.

[JohnKostly]