incidents and culture: small incidents

[stevemcghee]

something about product ownership and reducing coordination-cost.

[gplasky]

Somewhat stream of consciousness:

Teams have...

• A clear scope of what is in their purview/responsibility
• This scope documented clearly and available to stakeholders
• Communicated the above to stakeholders and have their buy-in/agreement
• The ability to own incidents within their purview (i.e. not a requirement to engage central IRT)
• Psych safety knowing that engaging central IRT is not considered a failure/punishment

Possible things to measure...

• Number of incident responders involved per incident type/severity
• Number/ratio of incidents that were detected/reported by a party outside the team and directed to central IRT due to lack of an understanding of "who owns this?"
• Corollary: Number/ratio of incidents for which there was no clear ownership of the impacted system(s)