Update Blog “2022-01-31-manage-call-queue-and-auto-attendant”

Author: robdy

src/img/20220206-124420-zdhir7q27u.png

@@ -106,16 +106,34 @@ $aa.DefaultCallFlow.Greetings = @($audioFilePrompt)
 Set-CsAutoAttendant -Instance $aa
 ```
 
-## Adding out-of-hours workflow
+## Managing out-of-hours workflow
+
+Let's now do the changes to out-of-hours workflow.
+
+### Checking if out-of-hours workflow exists
+
+First things first - the out-of-hours workflow must be defined.  Let's check if we have it.
+
+We'll check if there's an existing call handling association with the type *AfterHours*:
+
+```powershell
+$aa.CallHandlingAssociations | Where-Object {$_.Type.Value -eq 'AfterHours'}
+```
+
+We should see the object returned:
+
+![](../../img/20220206-124420-zdhir7q27u.png "Checking if out-of-hours association exists")
+
+If we don't see anything, we need to add the workflow first.
+
+### Adding out-of-hours workflow
 
 When we create an auto attendant we don't need to specify an out-of-hours workflow. If we hit **Submit** in the **Call flow** window (as in the image below), it won't be created:
 
 ![](../../img/20220204-134305-axntyw9ix9.png "Call flow window in auto attendant creator")
 
 We can check if that's the case by inspecting the value of the *Call flows* property in the `$aa` variable. If it's empty, as in the image below, the out-of-hours workflow is not defined:
 
- 
-
 ![](../../img/20220204-134647-r5p68s9p2h.png "Inspecting Call Flows value via PowerShell")
 
 If there's no out-of-hours workflow, we won't be able to modify it. Modifying is described in the later stages. Let's now take care of the workflow.
@@ -130,11 +148,11 @@ The script below assumes there's no holiday workflow. If there's one defined, it
 
 ```powershell
 # First, menu option
-$newAAMenuOptionParams = @{
+$newAAOOHMenuOptionParams = @{
   Action = "DisconnectCall"
   DtmfResponse = "Automatic"
 }
-$AAOOHMenuOption = New-CsAutoAttendantMenuOption @newAAMenuOptionParams
+$AAOOHMenuOption = New-CsAutoAttendantMenuOption @newAAOOHMenuOptionParams
 
 # Then, menu
 $newAAMenuParams = @{
@@ -160,13 +178,46 @@ $AAOOHFlow = New-CsAutoAttendantCallFlow @newAAOOHFlowParams
 # Now, assigning the workflow
 $aa.CallFlows = @($AAOOHFlow)
 
-### TODO: Assign schedules and call handling association
+# We also need to assign the schedule
+# Let's create it first
+$tr = New-CsOnlineTimeRange -Start 00:00 -End 1.00:00
+$scheduleOOHParams = @{
+  Name = "$attendantName OOH Schedule"
+  WeeklyRecurrentSchedule = $true
+  MondayHours = @($tr)
+  TuesdayHours = @($tr)
+  WednesdayHours = @($tr)
+  ThursdayHours = @($tr)
+  FridayHours = @($tr)
+  Complement = $true
+}
+$OOHSchedule = New-CsOnlineSchedule @scheduleOOHParams
+
+# And now, assign
+$aa.Schedules = @($OOHSchedule)
+
+# And the same with call handling association
+# Creating
+$OOHCallHandlingAssociationParams = @{
+  CallFlowId = $OOHSchedule.Id
+  ScheduleId = $AAOOHFlow.Id
+  Type = 'AfterHours'
+}
+$OOHAssociation = New-CsAutoAttendantCallHandlingAssociation @OOHCallHandlingAssociationParams
+
+# And saving
+$aa.CallHandlingAssociations = @($OOHAssociation)
 
+## TODO Fix Set-CsAutoAttendant: Schedule not found. Probably requires specifying configuration id for a schedule
 # And saving
 Set-CsAutoAttendant -Instance $aa
 ```
 
-## Changing out of hours greeting
+### Changing out-of-hours greeting
+
+## Adding holiday workflow
+
+
 
 ## Changing holidays greeting