diff --git a/internal/api/client.go b/internal/api/client.go
index ec0aeba..0d6771d 100644
--- a/internal/api/client.go
+++ b/internal/api/client.go
@@ -382,6 +382,36 @@ func parseIncidentData(d incidentResponseData) Incident {
 	return incident
 }
 
+// labelEntry represents a single key-value label.
+type labelEntry struct {
+	Key   string      `json:"key"`
+	Value interface{} `json:"value"`
+}
+
+// flexibleLabels handles the API returning labels as either an array of {key,value}
+// objects or as a plain object/map (e.g. empty {} or {"key":"value"}).
+type flexibleLabels []labelEntry
+
+func (f *flexibleLabels) UnmarshalJSON(data []byte) error {
+	// Try array first (normal case)
+	var arr []labelEntry
+	if err := json.Unmarshal(data, &arr); err == nil {
+		*f = arr
+		return nil
+	}
+	// Fall back to object/map
+	var m map[string]interface{}
+	if err := json.Unmarshal(data, &m); err != nil {
+		return err
+	}
+	result := make(flexibleLabels, 0, len(m))
+	for k, v := range m {
+		result = append(result, labelEntry{Key: k, Value: v})
+	}
+	*f = result
+	return nil
+}
+
 // incidentDetailResponse is the full JSON:API response for a single incident with includes.
 type incidentDetailResponse struct {
 	Data struct {
@@ -427,10 +457,7 @@ type incidentDetailAttributes struct {
 	RetrospectiveProgressStatus *string `json:"retrospective_progress_status"`
 	SlackChannelName            *string `json:"slack_channel_name"`
 	// Labels
-	Labels []struct {
-		Key   string      `json:"key"`
-		Value interface{} `json:"value"`
-	} `json:"labels"`
+	Labels flexibleLabels `json:"labels"`
 	// Integration links
 	SlackChannelURL       *string `json:"slack_channel_url"`
 	JiraIssueURL          *string `json:"jira_issue_url"`
@@ -1195,10 +1222,7 @@ type alertResponseData struct {
 		Groups []struct {
 			Name string `json:"name"`
 		} `json:"groups"`
-		Labels []struct {
-			Key   string      `json:"key"`
-			Value interface{} `json:"value"`
-		} `json:"labels"`
+		Labels flexibleLabels `json:"labels"`
 	} `json:"attributes"`
 }
 
@@ -1401,21 +1425,18 @@ func (c *Client) GetAlertByID(ctx context.Context, id string) (*Alert, error) {
 		Data struct {
 			ID         string `json:"id"`
 			Attributes struct {
-				ShortID     *string `json:"short_id"`
-				Summary     string  `json:"summary"`
-				Description *string `json:"description"`
-				Status      string  `json:"status"`
-				Source      *string `json:"source"`
-				ExternalURL *string `json:"external_url"`
-				CreatedAt   string  `json:"created_at"`
-				UpdatedAt   string  `json:"updated_at"`
-				StartedAt   *string `json:"started_at"`
-				EndedAt     *string `json:"ended_at"`
-				Labels      []struct {
-					Key   string      `json:"key"`
-					Value interface{} `json:"value"`
-				} `json:"labels"`
-				Services []struct {
+				ShortID     *string        `json:"short_id"`
+				Summary     string         `json:"summary"`
+				Description *string        `json:"description"`
+				Status      string         `json:"status"`
+				Source      *string        `json:"source"`
+				ExternalURL *string        `json:"external_url"`
+				CreatedAt   string         `json:"created_at"`
+				UpdatedAt   string         `json:"updated_at"`
+				StartedAt   *string        `json:"started_at"`
+				EndedAt     *string        `json:"ended_at"`
+				Labels      flexibleLabels `json:"labels"`
+				Services    []struct {
 					Name string `json:"name"`
 				} `json:"services"`
 				Environments []struct {
diff --git a/internal/api/client_resources_test.go b/internal/api/client_resources_test.go
index afc5aa2..2621d95 100644
--- a/internal/api/client_resources_test.go
+++ b/internal/api/client_resources_test.go
@@ -1316,10 +1316,7 @@ func TestParseAlertData(t *testing.T) {
 	d.Attributes.Groups = []struct {
 		Name string `json:"name"`
 	}{{Name: "SRE"}}
-	d.Attributes.Labels = []struct {
-		Key   string      `json:"key"`
-		Value interface{} `json:"value"`
-	}{{Key: "host", Value: "web-1"}}
+	d.Attributes.Labels = flexibleLabels{{Key: "host", Value: "web-1"}}
 
 	alert := parseAlertData(d)
 
@@ -1365,3 +1362,49 @@ func TestParseAlertDataMinimal(t *testing.T) {
 		t.Errorf("Status = %q, want empty", alert.Status)
 	}
 }
+
+func TestFlexibleLabels_Array(t *testing.T) {
+	input := `[{"key":"host","value":"web-1"},{"key":"count","value":42}]`
+	var labels flexibleLabels
+	if err := json.Unmarshal([]byte(input), &labels); err != nil {
+		t.Fatalf("Unmarshal array: %v", err)
+	}
+	if len(labels) != 2 {
+		t.Fatalf("got %d labels, want 2", len(labels))
+	}
+	if labels[0].Key != "host" || labels[0].Value != "web-1" {
+		t.Errorf("labels[0] = %+v, want {host web-1}", labels[0])
+	}
+}
+
+func TestFlexibleLabels_EmptyObject(t *testing.T) {
+	input := `{}`
+	var labels flexibleLabels
+	if err := json.Unmarshal([]byte(input), &labels); err != nil {
+		t.Fatalf("Unmarshal empty object: %v", err)
+	}
+	if len(labels) != 0 {
+		t.Errorf("got %d labels, want 0", len(labels))
+	}
+}
+
+func TestFlexibleLabels_ObjectWithKeys(t *testing.T) {
+	input := `{"env":"prod","region":"us-east-1"}`
+	var labels flexibleLabels
+	if err := json.Unmarshal([]byte(input), &labels); err != nil {
+		t.Fatalf("Unmarshal object: %v", err)
+	}
+	if len(labels) != 2 {
+		t.Fatalf("got %d labels, want 2", len(labels))
+	}
+	m := make(map[string]interface{})
+	for _, l := range labels {
+		m[l.Key] = l.Value
+	}
+	if m["env"] != "prod" {
+		t.Errorf("env = %v, want prod", m["env"])
+	}
+	if m["region"] != "us-east-1" {
+		t.Errorf("region = %v, want us-east-1", m["region"])
+	}
+}