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<!DOCTYPE html>
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<h1 class="title" id="page-title">Feedback</h1> <div class="region region-content">
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<span property="dc:title" content="Feedback" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span>
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<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Feedback comprises two ways of gathering user feedback data: directly via a user survey and indirectly via statistics by collecting user's session data.</p>
<a name="top" class="toc-filter-top"></a><div class="toc-filter toc-filter-bullet"><div class="toc-filter-content"><div class="item-list"><ul class="toc-filter-links"><li class="first"><a href="packageFeedback.html#-a-name-overview-id-overview-a-overview"> Overview</a></li>
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<hr /><div class="toc-filter-back-to-top first"><a href="packageFeedback.html#top">Back to top</a></div><h2 class="toc-header toc-header-bullet"><a name="-a-name-overview-id-overview-a-overview" id="-a-name-overview-id-overview-a-overview" class="toc-bookmark" rel="bookmark" title=" Overview"></a><a name="overview" id="overview"> </a>Overview</h2>
<p><img alt="" src="http://saros-build.imp.fu-berlin.de/img/architecture/feedback.svg" style="width: 176px; height: 200px;" /></p>
<div class="toc-filter-back-to-top"><a href="packageFeedback.html#top">Back to top</a></div><h2 class="toc-header toc-header-bullet"><a name="user-survey" id="user-survey" class="toc-bookmark" rel="bookmark" title="User Survey"></a>User Survey</h2>
<p><span style="font-size: 12px;">A</span><span style="font-size: 12px;">t the </span><strong style="background-color: rgb(232, 232, 232); font-size: 12px;">end of a Saros session</strong><span style="font-size: 12px;">, the user is sometimes asked to participate in a User Survey. This happens </span><strong style="background-color: rgb(232, 232, 232); font-size: 12px;">when a user ends his/her first session</strong><span style="font-size: 12px;"> and </span><strong style="background-color: rgb(232, 232, 232); font-size: 12px;">periodically after a certain number of sessions</strong><span style="font-size: 12px;">. This interval can be configured by the user. It is also possible to </span><strong style="font-size: 12px; background-color: rgb(232, 232, 232);">turn this request on and off</strong><span style="font-size: 12px;">.</span></p>
<p>The main class of the User Survey is the <code>FeedbackManager. It </code><span style="font-size: 12px;">determines the user's preferences (whether participation option is turned on or off and the request interval) and </span><span style="font-size: 12px;">shows a </span><code style="font-size: 12px;">FeedbackDialog. </code><span style="font-size: 12px;">The </span><span style="background-color: rgb(232, 232, 232); font-family: monospace; font-size: 12px;">FeedbackDialog</span><span style="font-size: 12px;"> is only </span><span style="font-size: 12px;">displayed if a Saros session lasted </span><strong style="font-size: 12px;">at least 5 minutes</strong><span style="font-size: 12px;">. If the dialog is excepted, the survey is opened in an </span><strong style="font-size: 12px;">external browser window</strong><span style="font-size: 12px;">. I</span><span style="font-size: 12px;">f this </span><strong style="font-size: 12px;">fails</strong><span style="font-size: 12px;">, Eclipse's internal browser is used. </span><span style="font-size: 12px;">If </span><strong style="font-size: 12px;">both methods fail</strong><span style="font-size: 12px;">, a message containing the survey's URL is shown.</span></p>
<p>You can find the survey <a href="http://saros-build.imp.fu-berlin.de/phpESP/public/survey.php?name=SarosFastUserFeedback_1" style="background-color: transparent;">here</a>. [currently not present]</p>
<div class="toc-filter-back-to-top"><a href="packageFeedback.html#top">Back to top</a></div><h2 class="toc-header toc-header-bullet"><a name="statistics" id="statistics" class="toc-bookmark" rel="bookmark" title="Statistics"></a>Statistics</h2>
<p>The Statistics framework <strong>gathers statistical data</strong> (e.g. session duration, number of participants, and the user's role as well as the used operating system and the installed versions of Java, Eclipse, and Saros) and <strong>sends it to our Apache Tomcat server</strong>. Like the user survey, the user has the option to turn the statistical data collection on or off.</p>
<p>For the purpose of gathering this data, collector classes which extend the abstract class <code>AbstractStatisticCollector</code> are used. Examples of these collector classes are:</p>
<ul><li><code>ParticipantCollector</code>
<ul><li>gathers information about the number of participants in a Saros session and the time they were present in the session (accumulated)</li>
</ul></li>
<li><code>PermissionChangeCollector</code>
<ul><li>collects permission changes of the local user, e.g. how often they are changed and how long the user kept which permission (write/read-only access)</li>
</ul></li>
<li><code>SessionDataCollector</code>
<ul><li>gathers general session data like session time, session ID, and session count as well as platform information.</li>
</ul></li>
</ul><p>The <code>StatisticManager </code>receives the gathered data of all collectors at the end of a session, combines it into a single file and sends it to our server (Saros-build).</p>
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