getting 404

[jygnash]

{"error":{"name":"Error","status":404,"message":"could not find a model with id auth0|551553a8d8a22b5d101666dc","statusCode":404,"stack":"Error: could not find a model with id auth0|551553a8d8a22b5d101666dc\n

{"error":{"name":"Error","status":404,"message":"could not find a model with id auth0|551553a8d8a22b5d101666dc","statusCode":404,"stack":"Error: could not find a model with id auth0|551553a8d8a22b5d101666dc\n

can any body help us, as we are trying to set this up