Phase 1 of the AI-era roadmap.
KB-grounded answers to tickets: auto-drafted replies for staff review (default), optional tier-1 auto-resolve with confidence thresholds, auto-triage of department/priority on creation. BYO LLM key (Anthropic first), per-feature toggles, full audit.
Design feedback welcome — especially from hosts on which ticket types they'd trust to auto-resolve first.
Phase 1 of the AI-era roadmap.
KB-grounded answers to tickets: auto-drafted replies for staff review (default), optional tier-1 auto-resolve with confidence thresholds, auto-triage of department/priority on creation. BYO LLM key (Anthropic first), per-feature toggles, full audit.
Design feedback welcome — especially from hosts on which ticket types they'd trust to auto-resolve first.