If submit pressed when ticket is empty, lmgt "How to Create a Ticket"

[hofq]

If an Empty Ticket is Submitted, the User Should get googled how to create a Ticket

[changeling]

Counter suggestion: it would be much more effective if the empty ticket is accepted, marked Complete, and a Customer Satisfaction survey email generated and sent to the user. Such survey forms should return 10/10 regardless of user selection for all questions.