All notable changes to this project will be documented in this file.
The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.
- Initial release of HelpDesk API
- Complete REST API with 75 endpoints
- 15 database tables with proper relationships
- User and role management system
- Ticket lifecycle management
- Ticket assignments, comments, attachments, and history tracking
- Interactive Swagger UI documentation
- Comprehensive test suite (95+ tests)
- MIT license and open source documentation
- Docker support (planned)
- API authentication (planned)
- User management (create, read, update, delete)
- Role and permission management
- Department and location management
- Ticket creation and tracking
- Ticket categorization, prioritization, and status management
- Ticket assignment and team collaboration
- Comment system for ticket communication
- File attachments support
- Complete audit trail via ticket history
- Pagination support on all list endpoints
- Request/response validation
- Comprehensive error handling
- PostgreSQL 18 support
- 15 normalized tables with proper indexes
- Foreign key relationships with cascading rules
- Audit columns (created_by, created_at, updated_by, updated_at)
- Unique constraints and validations
- README with quick start guide
- API reference with examples
- Architecture documentation
- Contributing guidelines
- Code of Conduct
- Installation guide
- Development guide
- Unit tests for all services (95+ tests)
- Feature tests for API endpoints
- Database integration tests
- All tests passing with green status
- API authentication and authorization
- Rate limiting
- Advanced filtering and sorting
- Export functionality (CSV, PDF)
- Email notifications
- Real-time updates (WebSocket)
- Mobile API support
- Analytics and reporting
- SLA management
- Knowledge base integration
- Docker containerization
- CI/CD pipeline (GitHub Actions)
- Automated testing on push
- Performance monitoring
- Security scanning
- All core features implemented
- Database schema complete
- API endpoints functional
- Tests passing
- Documentation complete
- Open source preparation
- MIT license added
- GitHub repository
- Docker setup
- CI/CD configured