From 7bdeb1520a85860b460952c5749b21cd5552dc63 Mon Sep 17 00:00:00 2001 From: jozanini Date: Tue, 24 Mar 2026 11:06:31 -0700 Subject: [PATCH] added new rule for flow samples and playbook for autonomous ai agent --- .../rules/import-playbook-flow-designer.mdc | 58 +++++ .../commands/import_playbook_flow_designer.md | 216 ++++++++++++++++++ playbooks/ai-agent-autonomous/APPHUB.yaml | 105 +++++++++ playbooks/ai-agent-autonomous/README.md | 53 +++++ .../diagrams/architecture-diagram.md | 37 +++ playbooks/ai-agent-autonomous/src/README.md | 74 ++++++ .../src/ai_agent_autonomous.json | 1 + .../src/template-body-filled.json | 18 ++ 8 files changed, 562 insertions(+) create mode 100644 .cursor/rules/import-playbook-flow-designer.mdc create mode 100644 docs/commands/import_playbook_flow_designer.md create mode 100644 playbooks/ai-agent-autonomous/APPHUB.yaml create mode 100644 playbooks/ai-agent-autonomous/README.md create mode 100644 playbooks/ai-agent-autonomous/diagrams/architecture-diagram.md create mode 100644 playbooks/ai-agent-autonomous/src/README.md create mode 100644 playbooks/ai-agent-autonomous/src/ai_agent_autonomous.json create mode 100644 playbooks/ai-agent-autonomous/src/template-body-filled.json diff --git a/.cursor/rules/import-playbook-flow-designer.mdc b/.cursor/rules/import-playbook-flow-designer.mdc new file mode 100644 index 0000000..ca4ed98 --- /dev/null +++ b/.cursor/rules/import-playbook-flow-designer.mdc @@ -0,0 +1,58 @@ +--- +description: Import Webex Contact Center Flow Designer sample assets from a GitHub repo subdirectory into playbooks//src/ +globs: +alwaysApply: false +--- + +# Import Playbook — Flow Designer samples (Cursor) + +Create a Webex Integration Playbook by copying a **user-chosen top-level directory** +from a flows sample repository into `playbooks//src/`, with full playbook +scaffolding (README, APPHUB.yaml, diagrams). + +**How to invoke:** Type `/import-playbook-flow-designer` in Cursor chat. The message +**must** include the **source directory name** under the repo root (e.g. +`ai-agent-autonomous`). Optional: full GitHub clone URL (default +`https://github.com/WebexSamples/webex-contact-center-flows.git`), optional explicit +playbook folder name `` if it should differ from the directory name. + +Example: + +> `/import-playbook-flow-designer — source directory ai-agent-autonomous` + +--- + +Follow the full instructions in `docs/commands/import_playbook_flow_designer.md`. + +**Cursor-specific notes:** + +- **Parameters:** Parse `` from the user message (required). Parse + optional GitHub URL; default clone: + `https://github.com/WebexSamples/webex-contact-center-flows.git`. Derive `` + from the repo name in the URL (lowercase, kebab-case). Derive `` from + `` unless the user specifies a different playbook folder name. + +- **Step 0:** Run `git clone --depth 1 .import-playbook-cache/` after + `mkdir -p .import-playbook-cache`. The clone is gitignored under + `.import-playbook-cache/`. + +- **Step 1:** Read files from + `.import-playbook-cache///` using the Read tool (and list + the directory if needed). If that path does not exist, stop and explain. + +- **Copy:** Recursively copy everything under + `.import-playbook-cache///` into + `playbooks//src/`, preserving relative paths and filenames. + +- **Validation:** Do not run validation automatically. Output the validation command + (`./scripts/validate-playbook-local.sh playbooks/`) in a code block and prompt + the author to run it in the integrated terminal. + +- **Cleanup:** Run `rm -rf .import-playbook-cache/` after the playbook is + created. + +- Create all playbook output files directly in the workspace using the editor. + +- Replace every instance of `` in the instructions with the chosen playbook folder + name; use `` and `` as resolved from the user message and + URL. diff --git a/docs/commands/import_playbook_flow_designer.md b/docs/commands/import_playbook_flow_designer.md new file mode 100644 index 0000000..322cf2a --- /dev/null +++ b/docs/commands/import_playbook_flow_designer.md @@ -0,0 +1,216 @@ +# import-playbook-flow-designer — Core Instructions + +This document is the single source of truth for the **import-playbook-flow-designer** +command. It is referenced by `.cursor/rules/import-playbook-flow-designer.mdc` (Cursor). +For generic third-party app imports, see [import_playbook.md](import_playbook.md). For +reference-only playbooks (no vendored `src/`), see +[import_playbook_reference.md](import_playbook_reference.md). + +--- + +## Purpose + +Create a Webex Integration Playbook whose `playbooks//src/` contains a **vendored +copy** of one **top-level subdirectory** from a GitHub repository of Webex Contact +Center **Flow Designer** sample assets (flow definitions, README, diagrams, exported +configuration, etc.). + +The “subset” is **the chosen folder** under the repo root—not the entire repository. +Each run must identify that folder by name. + +--- + +## Parameters (required and optional) + +| Parameter | Required | Description | +| --------- | -------- | ----------- | +| `` | **Yes** | Top-level directory name under the cloned repo (e.g. `ai-agent-autonomous`). This is **not** hardcoded; any valid folder name the repo contains may be used on subsequent runs. | +| GitHub repo URL | No | Defaults to `https://github.com/WebexSamples/webex-contact-center-flows.git`. Use a fork or alternate URL when needed. | +| `` (playbook folder) | No | Defaults to `` normalized to kebab-case. Override if the folder name would collide or is unsuitable for `playbooks//`. | + +Parse `owner` and `repo` from the GitHub URL. Derive **``** from `repo`: +lowercase, kebab-case (typically the repo name, e.g. `webex-contact-center-flows`). + +--- + +## Step 0 — Clone the source repo into the workspace + +Run a shallow clone into the workspace cache: + +```bash +mkdir -p .import-playbook-cache +git clone --depth 1 https://github.com//.git .import-playbook-cache/ +``` + +The clone path is `.import-playbook-cache//`. + +If the clone fails (private repo, network error, wrong URL), note the error. Do not +proceed with copy steps until the clone exists or the user provides access. Raw-URL +fallback is impractical for multi-file flow trees; prefer fixing clone access (HTTPS, +VPN, fork). + +--- + +## Step 1 — Read the selected sample directory + +Verify that this path exists: + +```text +.import-playbook-cache/// +``` + +If it does not exist, stop and report clearly (wrong `` name, wrong +branch, or repo layout changed). + +Read thoroughly: + +- Any `README*` in that directory or parent repo (for context) +- All files under `/` (flows, JSON, XML, images, etc.) +- Root `LICENSE` in `.import-playbook-cache//` if present + +Extract: + +- What the sample demonstrates (voice vs digital, AI agent, routing, etc.) +- Prerequisites stated in README (WxCC org, licenses, Flow Designer access) +- Import or deployment steps if documented +- Any limitations or product availability notes + +**Competitor tools:** If the repository is primarily for Genesys, NICE, Five9, or +Talkdesk as the integration target, stop and explain that those are not allowed as +primary targets per project policy. Do not proceed. + +--- + +## Step 2 — Determine the Playbook slug and APPHUB.yaml values + +- **Folder slug:** Use explicit `` from the message if provided; otherwise use + `` as-is when it is already kebab-case and valid; normalize if + needed (lowercase, kebab-case, no leading/trailing hyphens). +- **Default integration profile:** Webex Contact Center + Flow Designer samples. + +Use the integration mapping from [import_playbook.md](import_playbook.md) (Step 2). For +typical WxCC flow samples: + +- `product_types`: include `contact_center` +- `app_context`: include `contact_center` and `sidebar` unless the sample clearly targets + a different surface + +Set `categories`, `estimated_implementation_time`, and `tag_line` (max 128 characters) +from the sample’s scope and README. + +--- + +## Step 3 — Create the Playbook folder and files + +Create: + +```text +playbooks// +├── README.md +├── APPHUB.yaml +├── diagrams/ +│ └── architecture-diagram.md +└── src/ + └── (full recursive copy of / contents — preserve paths) +``` + +Optional: `src/env.template` — only if the sample documents environment variables or +API keys that operators must configure. If the sample is purely flow/config assets +with no secrets pattern, omit `env.template`. Do not invent variables. + +### README.md + +Write all **six** required sections (same headers as +[PLAYBOOK_TEMPLATE/README.md](../../PLAYBOOK_TEMPLATE/README.md)). Follow the README +guidance in [import_playbook.md](import_playbook.md) (Step 3), adapted for Flow Designer: + +- **Use Case Overview:** Business outcome, persona, estimated implementation time. + Credit the upstream sample, e.g. “This Playbook bundles assets from + [`/`](https://github.com//) …” +- **Architecture:** WxCC, Flow Designer, and any AI/agent components; point to + `diagrams/architecture-diagram.md`. +- **Prerequisites:** WxCC org, admin access, any AI agent or feature flags noted upstream. +- **Code Scaffold:** Describe **files under `/src/`** (flow exports, configs, docs). It + is acceptable that there is no `main.js` — state what each type of asset is for. +- **Deployment Guide:** Numbered steps to import or apply flows in Control Hub / Flow + Designer using these files, aligned with upstream README when available. +- **Known Limitations:** Upstream caveats, license pointer to this repo’s + [`LICENSE`](../../LICENSE), and the standard Webex disclaimer from + [import_playbook.md](import_playbook.md). + +### APPHUB.yaml + +Follow [import_playbook.md](import_playbook.md) APPHUB section: copy comment structure +from [PLAYBOOK_TEMPLATE/APPHUB.yaml](../../PLAYBOOK_TEMPLATE/APPHUB.yaml), substitute +values. Set `product_url` to this Playbook’s path in WebexPlaybooks: +`https://github.com/webex/WebexPlaybooks/tree/main/playbooks/` (adjust if org +fork). + +### diagrams/architecture-diagram.md + +Mermaid diagram: caller or digital entry → WxCC flow → Flow Designer activities (e.g. +AI agent) → outcomes (handled, escalated). Use names from the sample. + +### src/ — Copy the sample tree + +Recursively copy **everything** under: + +```text +.import-playbook-cache/// +``` + +into: + +```text +playbooks//src/ +``` + +Preserve inner directory structure and filenames (same principle as +[import_playbook.md](import_playbook.md) Step 3 `src/`). + +After copy, scan for accidental secrets (long tokens, private keys). Redact or replace +with placeholders and document in `env.template` only where operators must supply +values. + +**Runtime code:** Flow Designer samples may not include executable integration code. Do +not add a fake `main.js` solely to satisfy a template; the README **Code Scaffold** +explains the assets. If the sample *does* include scripts, keep secrets in environment +variables per repository policy. + +--- + +## Step 4 — Run validation checks + +Do **not** run validation automatically. Output the command for the author: + +```bash +./scripts/validate-playbook-local.sh playbooks/ +``` + +--- + +## Step 5 — Report to the author + +Same reporting structure as [import_playbook.md](import_playbook.md) Step 5 (what was +created, confidence, TODOs, APPHUB review, suggested next steps, branch naming +`playbook/`). Do not open a PR unless the author asks. + +--- + +## Step 6 — Clean up the clone cache + +Remove the clone used for this import: + +```bash +rm -rf .import-playbook-cache/ +``` + +--- + +## Troubleshooting + +- **Empty or missing path after clone:** Confirm `` matches a + top-level folder on the default branch (often `main`). Listing the repo root in the + clone helps. +- **Unreachable GitHub repo:** Verify URL, authentication, and that the sample is + public or that credentials are configured for `git clone`. diff --git a/playbooks/ai-agent-autonomous/APPHUB.yaml b/playbooks/ai-agent-autonomous/APPHUB.yaml new file mode 100644 index 0000000..e085938 --- /dev/null +++ b/playbooks/ai-agent-autonomous/APPHUB.yaml @@ -0,0 +1,105 @@ +# APPHUB.yaml — Playbook metadata for Webex App Hub +# Copy this file into your Playbook folder under playbooks// +# Fill in all required fields. See CONTRIBUTING.md for field rules. + +# ----------------------------------------------------------------------------- +# friendly_id — Unique identifier. Must end with -playbook (e.g. epic-ehr-playbook) +# ----------------------------------------------------------------------------- +friendly_id: "ai-agent-autonomous-playbook" + +# ----------------------------------------------------------------------------- +# title — Display name for the Playbook (matches ContentStack field) +# ----------------------------------------------------------------------------- +title: "Webex Contact Center + Autonomous AI Agent Flow (Package Tracking)" + +# ----------------------------------------------------------------------------- +# tag_line — Short tagline for App Hub detail page (required, max 128 chars) +# ----------------------------------------------------------------------------- +tag_line: "WxCC Flow Designer template: autonomous AI for package tracking, TTS, queue escalation" + +# ----------------------------------------------------------------------------- +# description — 1–2 sentences, used as App Hub listing copy +# ----------------------------------------------------------------------------- +description: | + Flow Designer JSON templates for an inbound voice flow that uses Virtual Agent V2 with an + autonomous AI agent for package tracking, with human queue escalation and disconnect handling. + +# ----------------------------------------------------------------------------- +# product_types — Where this Playbook appears. Pick one or more. +# Valid: teams | meetings | calling | rooms | contact_center +# ----------------------------------------------------------------------------- +product_types: + - "contact_center" + +# ----------------------------------------------------------------------------- +# app_context — Where the integration runs. Pick one or more. +# Valid: space | in_meeting | call | device | contact_center | sidebar | mcp | a2a +# ----------------------------------------------------------------------------- +app_context: + - "contact_center" + - "sidebar" + +# ----------------------------------------------------------------------------- +# categories — App Hub category slugs. Pick one or more. +# Verticals: healthcare | financial-services | retail-ecommerce +# App categories (use kebab-case slugs): +# ai-agent-testing-observability | agent-supervisor-tools | analytics | +# calendar-scheduling | collaboration-management | customer-relations | +# customer-support | developer-tools | doc-management | education | +# finance | government | healthcare | human-resources | internet-of-things | +# marketing-sales | orchestration | platform | productivity | +# project-management | recording-transcriptions | security-compliance | +# self-service-bots | social-and-fun | strategy-team-planning | +# workflow-automation | workforce-optimization | other +# ----------------------------------------------------------------------------- +categories: + - "customer-support" + - "self-service-bots" + - "workflow-automation" + +# ----------------------------------------------------------------------------- +# company_name — Your company or team name +# ----------------------------------------------------------------------------- +company_name: "Webex for Developers" + +# ----------------------------------------------------------------------------- +# company_url — Your company or project URL +# ----------------------------------------------------------------------------- +company_url: "https://developer.webex.com" + +# ----------------------------------------------------------------------------- +# support_url — Issues or support link (e.g. GitHub issues) +# ----------------------------------------------------------------------------- +support_url: "https://github.com/webex/WebexPlaybooks/issues" + +# ----------------------------------------------------------------------------- +# product_url — Link to this Playbook in the repo (required) +# ----------------------------------------------------------------------------- +product_url: "https://github.com/webex/WebexPlaybooks/tree/main/playbooks/ai-agent-autonomous" + +# ----------------------------------------------------------------------------- +# logo — (Optional) URL to your logo image. If not provided, defaults to the +# standard Webex Playbook logo. +# ----------------------------------------------------------------------------- +logo: "https://images.contentstack.io/v3/assets/bltd14fd2a03236233f/blta2de9daa773c6604/60f71f81e2de935fc7e35dbe/download" + +# ----------------------------------------------------------------------------- +# estimated_implementation_time — e.g. "2-4 hours", "1 day" +# ----------------------------------------------------------------------------- +estimated_implementation_time: "4-8 hours" + +# ----------------------------------------------------------------------------- +# third_party_tool — (Optional) The tool being integrated (e.g. Salesforce, Epic) +# Omit for generic playbooks (e.g. "any CMS") +# ----------------------------------------------------------------------------- +third_party_tool: "Webex AI Agent Studio" + +# ----------------------------------------------------------------------------- +# privacy_url — Privacy policy URL (required; use Cisco default for Webex-authored) +# ----------------------------------------------------------------------------- +privacy_url: "https://www.cisco.com/c/en/us/about/legal/privacy-full.html" + +# ----------------------------------------------------------------------------- +# submission_date — (Optional) ISO date (e.g. 2025-03-01) +# ----------------------------------------------------------------------------- +submission_date: "2025-03-24" diff --git a/playbooks/ai-agent-autonomous/README.md b/playbooks/ai-agent-autonomous/README.md new file mode 100644 index 0000000..44556be --- /dev/null +++ b/playbooks/ai-agent-autonomous/README.md @@ -0,0 +1,53 @@ +# Webex Contact Center — Autonomous AI Agent (Package Tracking) Flow Playbook + +This Playbook bundles Flow Designer assets from the [`WebexSamples/webex-contact-center-flows`](https://github.com/WebexSamples/webex-contact-center-flows) repository (`ai-agent-autonomous`). + +## Use Case Overview + +This sample demonstrates an **inbound voice** flow where an **autonomous AI agent** handles **package-tracking** conversations. Callers can complete self-service with the AI or **escalate to a human agent** (including on AI errors). The flow uses **Virtual Agent V2 (VAV2)**, Cisco Text-to-Speech for system messages, queue treatment, and disconnect. + +**Target persona:** WxCC administrators, flow authors, and solution architects configuring AI-assisted voice entry in Flow Designer. + +**Estimated implementation time:** 4–8 hours (autonomous AI agent configuration in AI Agent Studio, fulfilment, Control Hub entry point and queue setup, flow import and test). + +## Architecture + +Inbound calls reach **Webex Contact Center** and run a Flow Designer flow. The flow hands the conversation to the **autonomous AI agent** via **VAV2**. On success, the interaction can end in the AI path; on customer request, error, or policy, the flow plays messages, **queues to agent** with hold music, then **disconnects** or completes handoff as designed. + +See the [architecture diagram](diagrams/architecture-diagram.md) for a high-level view. + +## Prerequisites + +- **Webex Contact Center** org with access to **Flow Designer** and permission to create or edit flows. +- **Autonomous AI agent** in **Webex AI Agent Studio** with the appropriate **action** (e.g. package tracking with fulfilment) and **knowledge** documents, per your scenario. Upstream notes that a sample fulfilment flow may be available in **Webex Connect** flow templates. +- **Control Hub:** Entry point, queue, teams, and **entry point mapping** configured for Webex Contact Center. +- **Cisco Text-to-Speech (TTS)** enabled if you rely on dynamic prompts. +- **Audio:** Upload static audio if you are not using Cisco default audio assets. + +## Code Scaffold + +The `/src/` folder is a vendored copy of the upstream template directory: + +- **`ai_agent_autonomous.json`** — Flow export with activity-level structure for this sample (e.g. Start, VAV2, Play Message, Queue to Agent, Play Music, Disconnect). +- **`template-body-filled.json`** — Filled template body for Flow Designer import workflows that use the standard template format. +- **`README.md`** — Upstream description, activity list, and links (AI Agent Studio, Flow Designer guide, developer support). + +There is no application runtime (for example `main.js`); operators import and configure these assets in Control Hub / Flow Designer and AI Agent Studio. + +## Deployment Guide + +1. **Review upstream README** in `/src/README.md` for activity names and behaviour (package tracking, escalation paths). +2. **Configure the autonomous AI agent** in Webex AI Agent Studio: actions, fulfilment, and knowledge documents. Complete any related **Webex Connect** fulfilment flow if your design requires it. +3. In **Control Hub**, ensure **entry points**, **queues**, **teams**, and **entry point mapping** match how you will attach this flow. +4. **Import the flow** in Flow Designer using the JSON your process requires (`ai_agent_autonomous.json` and/or `template-body-filled.json` per your organization’s import procedure). +5. **Bind the flow** to the appropriate entry point and **publish** according to your change-management practice. +6. **Place a test call** through the mapped number or entry point. Verify AI handling, intentional escalation to queue, TTS prompts, and audio behaviour. +7. For product help beyond this Playbook, use [Webex Contact Center developer support](https://developer.webex-cx.com/support) and the [Contact Center developer community](https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center). + +## Known Limitations + +- This is **sample/template** content from Cisco sample code licensing upstream; it is **not** production-hardening guidance. Validate behaviour in your tenant and region. +- **AI agent** behaviour depends on AI Agent Studio configuration, licences, and feature availability; not every activity or option may exist in all WxCC deployments. +- **TTS and audio** requirements and defaults vary by tenant; you may need custom prompts or files. +- Licensing and redistribution of sample assets follow the upstream repository; this Webex Playbooks repo’s **[LICENSE](../../LICENSE)** applies to the Playbook scaffolding (README, APPHUB, diagrams). +- **Webex disclaimer:** This Playbook is provided as a starting point. Webex does not guarantee the functional accuracy of the source code. Test thoroughly before use in a production environment. diff --git a/playbooks/ai-agent-autonomous/diagrams/architecture-diagram.md b/playbooks/ai-agent-autonomous/diagrams/architecture-diagram.md new file mode 100644 index 0000000..99713b7 --- /dev/null +++ b/playbooks/ai-agent-autonomous/diagrams/architecture-diagram.md @@ -0,0 +1,37 @@ +# Architecture — Autonomous AI Agent (Package Tracking) + +High-level flow for the vendored Flow Designer sample: inbound voice enters WxCC, the flow invokes the autonomous AI agent via VAV2, then either completes in the AI path or escalates to a human agent queue. + +```mermaid +flowchart LR + subgraph entry [Inbound] + Caller[Caller] + end + + subgraph wxcc [Webex Contact Center] + EP[Entry point / Flow] + VAV2[Virtual Agent V2] + PM[Play Message] + Q[Queue to Agent] + MU[Play Music] + DC[Disconnect] + end + + subgraph ai [AI] + Agent[Autonomous AI Agent\npackage tracking + KB] + end + + subgraph human [Human] + Live[Live agent] + end + + Caller --> EP + EP --> VAV2 + VAV2 <--> Agent + VAV2 -->|escalation or error path| PM + PM --> Q + Q --> MU + Q --> Live + VAV2 --> DC + Q --> DC +``` diff --git a/playbooks/ai-agent-autonomous/src/README.md b/playbooks/ai-agent-autonomous/src/README.md new file mode 100644 index 0000000..2789bf8 --- /dev/null +++ b/playbooks/ai-agent-autonomous/src/README.md @@ -0,0 +1,74 @@ +# AI Agent Autonomous (Package Tracking) + +## Name +AI Agent Autonomous (Package Tracking) + +## Labels +Advanced, Voice, Inbound, Virtual Assistant + +## Description + +This flow utilizes an autonomous AI agent to manage voice interactions related to package tracking. The flow provides an option to escalate to human agents when necessary or on AI Agent errors. + +## Details + +The flow is designed to handle customer interactions about package tracking via an autonomous AI agent. The AI agent consists of an action to track package and a knowledge base related to general shipping queries. Customers can ask to speack to a human agent at any time. + +### Pre-requisites + +To use this flow, ensure the following are set up: + +- An autonomous AI Agent configured with the appropriate action (along with fulfilment) and knowledge documents. A sample fulfilment flow is available in Webex Connect flow templates. +- Entry Point, Queue, Teams, and Entry Point Mapping configured in the Control Hub settings page for Webex Contact Center. +- Cisco Text-to-Speech (TTS) is enabled for generating custom messages dynamically. +- Upload static audio files if you are not using Cisco’s default audio. + +### Integration Breakdown + +1. **Caller initiates contact**: The call is received by Webex Contact Center and directed to the autonomous AI agent. +2. **AI agent interaction**: The AI agent processes the caller’s request related to package tracking. +3. **Queue to Agent**: If escalation is required on customer request or due to AI Agent errors, the caller is placed in a queue for a human agent. +4. **Disconnect**: The interaction ends once the caller’s request is handled or the caller is transferred to an agent. + +### Activities Used in the Flow + +**Start (New Phone Contact)** + +- This activity marks the beginning of the flow, triggered by a new call. + +**Virtual Agent V2 (VAV2)** + +- The activity responsible for the interaction between the flow and the AI Agent. Interaction. The same activity is used to initiate the conversation and to send state events to the AI agent. + +**Play Message** + +- Provides system messages using Cisco Text-to-Speech. Used to play an error message before escalation to human agent in case of VAV2 activity errors. + +**Queue to Agent** + +- Manages queueing logic for escalation to human agents. + +**Play Music** + +- Hold music played during queueing when the caller awaits agent connection. + +**Disconnect** + +- Ends the interaction after completion of tasks or if escalated to a human agent. + +### Error Handling + +The flow includes error management strategies to handle unexpected issues gracefully, ensuring the caller is informed and redirected appropriately. + +### Additional Resources + +For deeper insights into using Webex Contact Center with autonomous AI agents, refer to related documentation: + +- [Set up Autonomous Agents on Webex AI Agent Studio](https://help.webex.com/en-us/article/ncs9r37/Webex-AI-Agent-Studio-Administration-guide#Set-up-autonomous-AI-agent) +- [Webex Contact Center Flow Designer Guide](https://help.webex.com/en-us/article/nhovcy4/Build-and-manage-flows-with-Flow-Designer) + +## Developer Support + +For support related to this flow, contact the Webex Contact Center Developer Support team via the [Webex Developer Portal](https://developer.webex-cx.com/support). + +For further discussions, visit the [Webex Contact Center APIs Developer Community](https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center). diff --git a/playbooks/ai-agent-autonomous/src/ai_agent_autonomous.json b/playbooks/ai-agent-autonomous/src/ai_agent_autonomous.json new file mode 100644 index 0000000..bec45a9 --- /dev/null +++ b/playbooks/ai-agent-autonomous/src/ai_agent_autonomous.json @@ -0,0 +1 @@ +{"orgId":"dee8d6d3-569b-4eb1-9c52-38304a3c0812","version":3,"id":"67ed878a9f91a973dcf8fdc3","flowType":"FLOW","name":"ai_agent_autonomous","description":"","comment":"","variables":[{"name":"Global_VoiceName","description":"System-defined variable to store the voice name","type":"STRING","value":"en-US-Jennifer","isCAD":false,"desktopLabel":"","isAgentEditable":false,"source":"GLOBAL","isReportable":true,"overwrite":true,"isSecure":false,"id":"67dcd72a-4490-46bd-b323-c00237bc56ac"}],"process":{"activities":{"9c7bbc41-0cba-4913-80fb-7182f5778984":{"id":"9c7bbc41-0cba-4913-80fb-7182f5778984","name":"NewPhoneContact","group":"start","properties":{"name":"NewPhoneContact","activityName":"NewPhoneContact","activityId":"start","event":"NewPhoneContact","_renderRequestTimestamp":1743619976065,"flowType":{"eventSourceId":"5eff0e2eb10162499bc9f932","eventClassificationId":"5f10475cf021306e89e1692c","eventSpecificationId":"5f2d02144332507e39cc8a7f","eventSourceName":"WebexContactCenter","eventClassificationName":"VoiceInteractions","eventSpecificationName":"ContactStartWorkflow"}}},"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e":{"id":"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e","name":"VirtualAgentV2_ofu","group":"enum-gateway","properties":{"virtualAgentId_name":"TrackPackage(TrackPackage-W1vxQOrf)","speakingRate":"1.0","activityName":"ivr-virtualassistantvoice","description":"","connector_name":"Webex AI Agent (Autonomous)","connector:type":null,"virtualAgentId:type":null,"connector:name":"Webex AI Agent (Autonomous)","activityId":"62da6fe3a350ce0ccab93a04","transcript":true,"eventData":"","connector":"NATIVE_ADVANCED_VIRTUAL_AGENT","variableSelection":null,"volumeGain":"0.0","name":"VirtualAgentV2_ofu","connector_type":null,"eventName":"","configIdRadioGroup":"staticConfigId","virtualAgentId":"67e2aaee8f846deca381dcbd","pitch":"0.0","_renderRequestTimestamp":1743619976065,"virtualAgentId:name":"TrackPackage(TrackPackage-W1vxQOrf)","virtualAgentId_type":null,"terminationDelay":"15"}},"6d7840d7-452d-4ef6-9854-f5635bee2963":{"id":"6d7840d7-452d-4ef6-9854-f5635bee2963","name":"DisconnectContact_3sb","group":"terminating-action","properties":{"name":"DisconnectContact_3sb","activityName":"disconnect-contact","activityId":"5faa898c8bf5b65b82f0706b","_renderRequestTimestamp":1743619976065}},"2f0e786f-55ff-4565-a077-9c52cc744a51":{"id":"2f0e786f-55ff-4565-a077-9c52cc744a51","name":"PlayMessage_2iz","group":"action","properties":{"volumeGainDb":0,"speakingRate":1,"voiceLanguage":null,"voiceLanguage:name":null,"activityName":"play-message","toggle":true,"connector_name":"Cisco Cloud Text-to-Speech","connector:type":null,"connector:name":"Cisco Cloud Text-to-Speech","activityId":"5f114466ef5cfc454fbbf131","connector":"Cisco Cloud Text-to-Speech","name":"PlayMessage_2iz","connector_type":null,"toggleLanguage":null,"_renderRequestTimestamp":1743619976065,"voiceLanguage_name":null,"prompts":null,"promptsTts":[{"type":"tts","value":"We are experiencing some system errors. Please wait while I transfer you to an agent.","name":"We are experiencing some system errors. Please wait while I transfer you to an agent."}]}},"0bdd2f4d-5272-4533-90aa-fcb38209c997":{"id":"0bdd2f4d-5272-4533-90aa-fcb38209c997","name":"QueueContact_68a","group":"action","properties":{"priority_name":null,"fallbackQueue":null,"queueRadioGroup":"staticQueue","destination":"8a9e96e9-4b59-478b-9f64-76a29fa1bb58","activityName":"queue-contact","fallbackQueue:name":null,"destination:type":"LONGEST_AVAILABLE_AGENT","destination_name":"Queue-1","toggle":false,"priority":null,"agentAvailabilityRadioGroup":null,"priorityRadioGroup":null,"skills":null,"activityId":"5f114550ef5cfc454fbbf133","destination_type":"LONGEST_AVAILABLE_AGENT","fallbackQueue_name":null,"priorityVariable":null,"destinationVariable":null,"name":"QueueContact_68a","toggleAgentAvailability":false,"priority:name":null,"agentAvailabilityVariable":null,"destination:name":"Queue-1","_renderRequestTimestamp":1743619976065}},"db4f7278-c711-43a5-a32c-e3d4f0a92db2":{"id":"db4f7278-c711-43a5-a32c-e3d4f0a92db2","name":"PlayMusic_yse","group":"action","properties":{"activityName":"play-music","skip":0,"promptDynamic":null,"prompt_name":"defaultmusic_on_hold_cisco_opus_no_1.wav","audioRadioGroup":"staticAudio","duration":null,"activityId":"5faa2ad13505f538acc86afc","prompt:type":null,"name":"PlayMusic_yse","prompt_type":null,"_renderRequestTimestamp":1743619976065,"prompt":"defaultmusic_on_hold_cisco_opus_no_1.wav","prompt:name":"defaultmusic_on_hold_cisco_opus_no_1.wav"}}},"links":[{"id":"4755e410-83ed-489a-bb40-91c94d2ae2ec","sourceActivityId":"9c7bbc41-0cba-4913-80fb-7182f5778984","targetActivityId":"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e","conditionExpr":"out","properties":{"value":"out"}},{"id":"3307052d-202a-4933-b5e4-06289a13c59d","sourceActivityId":"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e","targetActivityId":"6d7840d7-452d-4ef6-9854-f5635bee2963","conditionExpr":"ENDED","properties":{"value":"ENDED"}},{"id":"18a8779b-095c-45cd-a611-78828c73e5b7","sourceActivityId":"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e","targetActivityId":"2f0e786f-55ff-4565-a077-9c52cc744a51","conditionExpr":"error","properties":{"value":"error"}},{"id":"66cda82e-0be8-4d94-a688-d0eddaa0a464","sourceActivityId":"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e","targetActivityId":"0bdd2f4d-5272-4533-90aa-fcb38209c997","conditionExpr":"ESCALATE","properties":{"value":"ESCALATE"}},{"id":"a1355b58-ba05-4641-b26f-d634a9c50867","sourceActivityId":"2f0e786f-55ff-4565-a077-9c52cc744a51","targetActivityId":"0bdd2f4d-5272-4533-90aa-fcb38209c997","conditionExpr":"default","properties":{"value":"default"}},{"id":"68836256-c9e3-4e36-9a31-c70ad2bc8bf6","sourceActivityId":"0bdd2f4d-5272-4533-90aa-fcb38209c997","targetActivityId":"db4f7278-c711-43a5-a32c-e3d4f0a92db2","conditionExpr":"default","properties":{"value":"default"}},{"id":"59448365-adae-4866-aadc-9d38be8ea757","sourceActivityId":"db4f7278-c711-43a5-a32c-e3d4f0a92db2","targetActivityId":"db4f7278-c711-43a5-a32c-e3d4f0a92db2","conditionExpr":"default","properties":{"value":"default"}},{"id":"3c4246e8-54e3-4988-921c-5385f497bdea","sourceActivityId":"0bdd2f4d-5272-4533-90aa-fcb38209c997","targetActivityId":"6d7840d7-452d-4ef6-9854-f5635bee2963","conditionExpr":"failure","properties":{"value":"failure"}},{"id":"84a16837-7635-43ef-923d-68bf9e242411","sourceActivityId":"db4f7278-c711-43a5-a32c-e3d4f0a92db2","targetActivityId":"6d7840d7-452d-4ef6-9854-f5635bee2963","conditionExpr":"error","properties":{"value":"error"}}]},"diagram":{"widgets":{"9c7bbc41-0cba-4913-80fb-7182f5778984":{"id":"f695dbc2-02b1-4bd4-87e6-66c2033c2a85","type":"start","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":200},"ports":[{"portId":"568dad0e-d604-42f5-9edd-0849111d54a9","isSourcePort":false,"linkId":"f7f0230b-86bc-4b52-af94-17dfac346763","type":"arrow","links":["f7f0230b-86bc-4b52-af94-17dfac346763"],"properties":{"x":266.9999755859376,"name":"out","y":217.99997558593748,"label":"out","alignment":"right"}}],"properties":{"name":"NewPhoneContact","activityName":"NewPhoneContact","activityId":"start","event":"NewPhoneContact","_renderRequestTimestamp":1743619976065,"flowType":{"eventSourceId":"5eff0e2eb10162499bc9f932","eventClassificationId":"5f10475cf021306e89e1692c","eventSpecificationId":"5f2d02144332507e39cc8a7f","eventSourceName":"WebexContactCenter","eventClassificationName":"VoiceInteractions","eventSpecificationName":"ContactStartWorkflow"}}},"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e":{"id":"5bd29d91-6bc9-41a0-987c-226b92338d66","type":"enum-gateway","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":320,"y":140},"ports":[{"portId":"8b017f0d-6a54-4887-8c16-7c23cc16a302","isSourcePort":true,"linkId":"f7f0230b-86bc-4b52-af94-17dfac346763","type":"arrow","links":["f7f0230b-86bc-4b52-af94-17dfac346763"],"properties":{"x":311.9999755859376,"name":"in","y":153.99997558593748,"label":"in","alignment":"left"}},{"portId":"5885b2ec-5273-4f15-8a33-ca7fd1eefe34","isSourcePort":false,"linkId":"bfffad6e-3f83-4143-83f8-bb448616d2d8","type":"arrow","links":["bfffad6e-3f83-4143-83f8-bb448616d2d8"],"properties":{"x":487.4999755859376,"name":"error","y":355.963720703125,"label":"error","alignment":"right"}},{"portId":"e7c6e86c-bec3-47f2-ad56-b6b7f3f7ba26","isSourcePort":false,"linkId":"ba1f5697-828b-4051-b0ec-157ee7b0d255","type":"arrow","links":["ba1f5697-828b-4051-b0ec-157ee7b0d255"],"properties":{"x":487.4999755859376,"name":"ENDED","y":260.666845703125,"label":"ENDED","alignment":"right"}},{"portId":"59f5eb97-425a-4a2a-8728-43da3a84c336","isSourcePort":false,"linkId":"7fe9bb9d-e188-4b84-8332-14e0359b2d69","type":"arrow","links":["7fe9bb9d-e188-4b84-8332-14e0359b2d69"],"properties":{"x":487.4999755859376,"name":"ESCALATE","y":296.244970703125,"label":"ESCALATE","alignment":"right"}}],"properties":{"speakingRate":"1.0","activityName":"ivr-virtualassistantvoice","description":"","connector:type":null,"virtualAgentId:type":null,"connector:name":"Webex AI Agent (Autonomous)","activityId":"62da6fe3a350ce0ccab93a04","transcript":true,"eventData":"","connector":"NATIVE_ADVANCED_VIRTUAL_AGENT","variableSelection":null,"volumeGain":"0.0","name":"VirtualAgentV2_ofu","eventName":"","configIdRadioGroup":"staticConfigId","virtualAgentId":"67e2aaee8f846deca381dcbd","pitch":"0.0","_renderRequestTimestamp":1743619976065,"virtualAgentId:name":"TrackPackage(TrackPackage-W1vxQOrf)","terminationDelay":"15"}},"4755e410-83ed-489a-bb40-91c94d2ae2ec":{"id":"f7f0230b-86bc-4b52-af94-17dfac346763","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#545454","points":[{"id":"e3fa3e82-00db-46d7-b6e3-7e48acc04a7e","type":"point","x":275.4999755859376,"y":226.49997558593748},{"id":"d3bd8cdf-ea7f-4d96-a4c3-eb9cf23de9c0","type":"point","x":320.4999755859376,"y":162.49997558593748}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"568dad0e-d604-42f5-9edd-0849111d54a9","activeWidgetId":"f695dbc2-02b1-4bd4-87e6-66c2033c2a85","point":{"x":275,"y":226}},"targetPort":{"id":"8b017f0d-6a54-4887-8c16-7c23cc16a302","activeWidgetId":"5bd29d91-6bc9-41a0-987c-226b92338d66","point":{"x":320,"y":162}}},"6d7840d7-452d-4ef6-9854-f5635bee2963":{"id":"3dc87e03-0f3d-49bb-a1db-46cb6b750480","type":"terminating-action","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":1300,"y":160},"ports":[{"portId":"fed50fab-ac29-445b-8e0a-a875d0750c87","isSourcePort":true,"linkId":"ba1f5697-828b-4051-b0ec-157ee7b0d255","type":"arrow","links":["ba1f5697-828b-4051-b0ec-157ee7b0d255","617c686a-9f6a-48cb-b3dc-20e1f39b01ad","fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e"],"properties":{"x":1291.9999755859376,"name":"in","y":177.99997558593748,"label":"in","alignment":"left"}}],"properties":{"name":"DisconnectContact_3sb","activityName":"disconnect-contact","activityId":"5faa898c8bf5b65b82f0706b","_renderRequestTimestamp":1743619976065}},"3307052d-202a-4933-b5e4-06289a13c59d":{"id":"ba1f5697-828b-4051-b0ec-157ee7b0d255","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#545454","points":[{"id":"06b3f0aa-eec6-4646-b51b-481dc7348a93","type":"point","x":495.9999755859376,"y":269.166845703125},{"id":"6b1fda53-8b03-477c-ad4f-39bacae2a3f3","type":"point","x":1300.4999755859376,"y":186.49997558593748}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"e7c6e86c-bec3-47f2-ad56-b6b7f3f7ba26","activeWidgetId":"5bd29d91-6bc9-41a0-987c-226b92338d66","point":{"x":495,"y":269}},"targetPort":{"id":"fed50fab-ac29-445b-8e0a-a875d0750c87","activeWidgetId":"3dc87e03-0f3d-49bb-a1db-46cb6b750480","point":{"x":1300,"y":186}}},"2f0e786f-55ff-4565-a077-9c52cc744a51":{"id":"48acb44c-8eb0-4cdf-8d9e-07b641b5793f","type":"action","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":540,"y":400},"ports":[{"portId":"ce9fa74c-cbca-41e9-b063-03905a0ba612","isSourcePort":true,"linkId":"bfffad6e-3f83-4143-83f8-bb448616d2d8","type":"arrow","links":["bfffad6e-3f83-4143-83f8-bb448616d2d8"],"properties":{"x":531.9999755859376,"name":"in","y":417.9999755859375,"label":"in","alignment":"left"}},{"portId":"bb4b5e66-be2e-421f-9bf6-425ba8dd6728","isSourcePort":false,"linkId":"61a9bf84-b912-4658-9f08-d47650dce349","type":"arrow","links":["61a9bf84-b912-4658-9f08-d47650dce349"],"properties":{"x":706.9999755859376,"name":"default","y":417.9999755859375,"label":"default","alignment":"right"}},{"portId":"8c6b0aa4-2ec8-4951-b686-688b7c289597","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":707.4999755859376,"name":"error","y":519.666845703125,"label":"error","alignment":"right"}}],"properties":{"volumeGainDb":0,"speakingRate":1,"voiceLanguage":null,"voiceLanguage:name":null,"activityName":"play-message","toggle":true,"connector:type":null,"connector:name":"Cisco Cloud Text-to-Speech","activityId":"5f114466ef5cfc454fbbf131","connector":"Cisco Cloud Text-to-Speech","name":"PlayMessage_2iz","toggleLanguage":null,"_renderRequestTimestamp":1743619976065,"prompts":null,"promptsTts":[{"type":"tts","value":"We are experiencing some system errors. Please wait while I transfer you to an agent.","name":"We are experiencing some system errors. Please wait while I transfer you to an agent."}]}},"18a8779b-095c-45cd-a611-78828c73e5b7":{"id":"bfffad6e-3f83-4143-83f8-bb448616d2d8","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#d4371c","points":[{"id":"631ea70b-b7d0-46f5-8778-08f8f14de8ff","type":"point","x":495.9999755859376,"y":364.463720703125},{"id":"1bb22738-b8a8-41af-a58a-690709046dd7","type":"point","x":540.4999755859376,"y":426.4999755859375}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"5885b2ec-5273-4f15-8a33-ca7fd1eefe34","activeWidgetId":"5bd29d91-6bc9-41a0-987c-226b92338d66","point":{"x":495,"y":364}},"targetPort":{"id":"ce9fa74c-cbca-41e9-b063-03905a0ba612","activeWidgetId":"48acb44c-8eb0-4cdf-8d9e-07b641b5793f","point":{"x":540,"y":426}}},"0bdd2f4d-5272-4533-90aa-fcb38209c997":{"id":"dc1931b5-8ddd-442e-9dc7-d7e5485c1930","type":"action","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":780,"y":280},"ports":[{"portId":"567dca92-b4d1-4a1f-a15b-c6153a9caa78","isSourcePort":true,"linkId":"7fe9bb9d-e188-4b84-8332-14e0359b2d69","type":"arrow","links":["7fe9bb9d-e188-4b84-8332-14e0359b2d69","61a9bf84-b912-4658-9f08-d47650dce349"],"properties":{"x":771.9999755859376,"name":"in","y":297.9999755859375,"label":"in","alignment":"left"}},{"portId":"8ff22514-ff1d-4ead-b423-bfc02f186120","isSourcePort":false,"linkId":"5724e2e8-20f4-4c22-8bbb-54de3667c16c","type":"arrow","links":["5724e2e8-20f4-4c22-8bbb-54de3667c16c"],"properties":{"x":946.9999755859376,"name":"default","y":297.9999755859375,"label":"default","alignment":"right"}},{"portId":"5afa68e3-cfed-45d7-8496-e1f2f7d47b13","isSourcePort":false,"linkId":"617c686a-9f6a-48cb-b3dc-20e1f39b01ad","type":"arrow","links":["617c686a-9f6a-48cb-b3dc-20e1f39b01ad"],"properties":{"x":947.4999755859376,"name":"failure","y":399.666845703125,"label":"failure","alignment":"right"}}],"properties":{"fallbackQueue":null,"queueRadioGroup":"staticQueue","destination":"8a9e96e9-4b59-478b-9f64-76a29fa1bb58","activityName":"queue-contact","fallbackQueue:name":null,"destination:type":"LONGEST_AVAILABLE_AGENT","toggle":false,"priority":null,"agentAvailabilityRadioGroup":null,"priorityRadioGroup":null,"skills":null,"activityId":"5f114550ef5cfc454fbbf133","priorityVariable":null,"destinationVariable":null,"name":"QueueContact_68a","toggleAgentAvailability":false,"priority:name":null,"agentAvailabilityVariable":null,"destination:name":"Queue-1","_renderRequestTimestamp":1743619976065}},"66cda82e-0be8-4d94-a688-d0eddaa0a464":{"id":"7fe9bb9d-e188-4b84-8332-14e0359b2d69","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#545454","points":[{"id":"1e465751-f4d8-4d65-aad9-1cf910101f28","type":"point","x":495.9999755859376,"y":304.744970703125},{"id":"cc0344af-a151-49c3-a381-58e70ba3b07b","type":"point","x":780.4999755859376,"y":306.4999755859375}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"59f5eb97-425a-4a2a-8728-43da3a84c336","activeWidgetId":"5bd29d91-6bc9-41a0-987c-226b92338d66","point":{"x":495,"y":304}},"targetPort":{"id":"567dca92-b4d1-4a1f-a15b-c6153a9caa78","activeWidgetId":"dc1931b5-8ddd-442e-9dc7-d7e5485c1930","point":{"x":780,"y":306}}},"a1355b58-ba05-4641-b26f-d634a9c50867":{"id":"61a9bf84-b912-4658-9f08-d47650dce349","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#545454","points":[{"id":"1184ae03-5955-4f05-b7fe-9860d96d00da","type":"point","x":715.4999755859376,"y":426.4999755859375},{"id":"a512bb7e-ac9c-485a-b8ff-143351538bb2","type":"point","x":780.4999755859376,"y":306.4999755859375}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"bb4b5e66-be2e-421f-9bf6-425ba8dd6728","activeWidgetId":"48acb44c-8eb0-4cdf-8d9e-07b641b5793f","point":{"x":715,"y":426}},"targetPort":{"id":"567dca92-b4d1-4a1f-a15b-c6153a9caa78","activeWidgetId":"dc1931b5-8ddd-442e-9dc7-d7e5485c1930","point":{"x":780,"y":306}}},"db4f7278-c711-43a5-a32c-e3d4f0a92db2":{"id":"cce50280-3f15-48c5-880d-759d0b344380","type":"action","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":1060,"y":280},"ports":[{"portId":"281ce907-47a9-4b2d-95e2-876acad832fa","isSourcePort":true,"linkId":"5724e2e8-20f4-4c22-8bbb-54de3667c16c","type":"arrow","links":["5724e2e8-20f4-4c22-8bbb-54de3667c16c","6c78076c-29b6-4584-87c2-337e475ef24a"],"properties":{"x":1051.9999755859376,"name":"in","y":297.9999755859375,"label":"in","alignment":"left"}},{"portId":"03483751-dadb-4d53-9327-361275989ead","isSourcePort":false,"linkId":"6c78076c-29b6-4584-87c2-337e475ef24a","type":"arrow","links":["6c78076c-29b6-4584-87c2-337e475ef24a"],"properties":{"x":1226.9999755859376,"name":"default","y":297.9999755859375,"label":"default","alignment":"right"}},{"portId":"807e2615-2583-418c-99fc-4409a03e6e4e","isSourcePort":false,"linkId":"fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e","type":"arrow","links":["fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e"],"properties":{"x":1227.4999755859376,"name":"error","y":399.666845703125,"label":"error","alignment":"right"}}],"properties":{"duration":null,"activityId":"5faa2ad13505f538acc86afc","prompt:type":null,"name":"PlayMusic_yse","activityName":"play-music","skip":0,"_renderRequestTimestamp":1743619976065,"prompt":"defaultmusic_on_hold_cisco_opus_no_1.wav","prompt:name":"defaultmusic_on_hold_cisco_opus_no_1.wav","promptDynamic":null,"audioRadioGroup":"staticAudio"}},"68836256-c9e3-4e36-9a31-c70ad2bc8bf6":{"id":"5724e2e8-20f4-4c22-8bbb-54de3667c16c","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#545454","points":[{"id":"4e393caf-92d8-4c84-b223-489e02fb0f98","type":"point","x":955.4999755859376,"y":306.4999755859375},{"id":"624dc7ae-a116-462f-b092-81e17f0e5182","type":"point","x":1060.4999755859376,"y":306.4999755859375}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"8ff22514-ff1d-4ead-b423-bfc02f186120","activeWidgetId":"dc1931b5-8ddd-442e-9dc7-d7e5485c1930","point":{"x":955,"y":306}},"targetPort":{"id":"281ce907-47a9-4b2d-95e2-876acad832fa","activeWidgetId":"cce50280-3f15-48c5-880d-759d0b344380","point":{"x":1060,"y":306}}},"59448365-adae-4866-aadc-9d38be8ea757":{"id":"6c78076c-29b6-4584-87c2-337e475ef24a","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#545454","points":[{"id":"3bcfabf9-ebf9-4eee-94cd-345806ac4dbf","type":"point","x":1235.4999755859376,"y":306.4999755859375},{"id":"e5afdd4c-508a-42ea-a898-3e75070dfa0e","type":"point","x":1060.4999755859376,"y":306.4999755859375}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"03483751-dadb-4d53-9327-361275989ead","activeWidgetId":"cce50280-3f15-48c5-880d-759d0b344380","point":{"x":1235,"y":306}},"targetPort":{"id":"281ce907-47a9-4b2d-95e2-876acad832fa","activeWidgetId":"cce50280-3f15-48c5-880d-759d0b344380","point":{"x":1060,"y":306}}},"3c4246e8-54e3-4988-921c-5385f497bdea":{"id":"617c686a-9f6a-48cb-b3dc-20e1f39b01ad","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#d4371c","points":[{"id":"8a9e9b80-4f96-4592-8e9e-9c7d1f9246cb","type":"point","x":955.9999755859376,"y":408.166845703125},{"id":"b839fa3a-5626-418d-bb51-912f760d89bb","type":"point","x":1300.4999755859376,"y":186.49997558593748}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"5afa68e3-cfed-45d7-8496-e1f2f7d47b13","activeWidgetId":"dc1931b5-8ddd-442e-9dc7-d7e5485c1930","point":{"x":955,"y":408}},"targetPort":{"id":"fed50fab-ac29-445b-8e0a-a875d0750c87","activeWidgetId":"3dc87e03-0f3d-49bb-a1db-46cb6b750480","point":{"x":1300,"y":186}}},"84a16837-7635-43ef-923d-68bf9e242411":{"id":"fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e","type":"arrow","widgetType":"link","label":"[object Object]","properties":{"curvyness":50,"selected":false,"color":"#d4371c","points":[{"id":"98f6420e-ef2d-423c-96bd-6b2a59632ade","type":"point","x":1235.9999755859376,"y":408.166845703125},{"id":"843d64e9-ba8f-4ede-a5c1-18d067966944","type":"point","x":1300.4999755859376,"y":186.49997558593748}],"width":2,"selectedColor":"#007aa3"},"points":[],"sourcePort":{"id":"807e2615-2583-418c-99fc-4409a03e6e4e","activeWidgetId":"cce50280-3f15-48c5-880d-759d0b344380","point":{"x":1235,"y":408}},"targetPort":{"id":"fed50fab-ac29-445b-8e0a-a875d0750c87","activeWidgetId":"3dc87e03-0f3d-49bb-a1db-46cb6b750480","point":{"x":1300,"y":186}}}},"properties":{"offsetX":-17.137500000000045,"offsetY":190.79609375,"zoom":50,"gridSize":20}},"flowId":"6711a2e8d7c6156421e48759","eventFlows":{"eventsMap":{"GLOBAL_EVENTS":{"id":"GLOBAL_EVENTS","name":"name","description":"description","process":{"activities":{"fdd352db-f12b-46fd-bced-391e76dc610f":{"id":"fdd352db-f12b-46fd-bced-391e76dc610f","name":"AgentContactAssigned","group":"event","properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"5f354a0c6fb8c44e97ccb30d","eventSourceName":"WebexContactCenter","displayName":"AgentAnswered","iconDiagram":"icon-headset_16","eventSpecificationName":"AgentContactAssigned","name":"AgentContactAssigned","eventClassificationId":"5f10475cf021306e89e1692c","event":"AgentAnswered","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"696bb1c1-2a18-4954-97dd-cffa3478ff96":{"id":"696bb1c1-2a18-4954-97dd-cffa3478ff96","name":"AgentOfferContact","group":"event","properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"637da544c02b556cf406d192","eventSourceName":"WebexContactCenter","displayName":"AgentOffered","iconDiagram":"icon-audio-call_16","eventSpecificationName":"AgentOfferContact","name":"AgentOfferContact","eventClassificationId":"5f10475cf021306e89e1692c","event":"AgentOffered","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7":{"id":"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7","name":"ContactOutboundCampaignResult","group":"event","properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"64b7b425b244045d52e05fe4","eventSourceName":"WebexContactCenter","displayName":"OutboundCampaignCallResult","iconDiagram":"icon-outgoing-call-legacy_16","eventSpecificationName":"ContactOutboundCampaignResult","name":"ContactOutboundCampaignResult","eventClassificationId":"5f10475cf021306e89e1692c","event":"OutboundCampaignCallResult","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"2ad14030-955a-47b8-bf45-509660d5ef17":{"id":"2ad14030-955a-47b8-bf45-509660d5ef17","name":"GlobalErrorHandling","group":"event","properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"627c0663e98eca854178bba6","eventSourceName":"WebexContactCenter","displayName":"OnGlobalError","iconDiagram":"icon-error-legacy_16","eventSpecificationName":"GlobalErrorHandling","name":"GlobalErrorHandling","eventClassificationId":"5f10475cf021306e89e1692c","event":"OnGlobalError","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"78e23d73-0513-4026-9e30-45064e6c205b":{"id":"78e23d73-0513-4026-9e30-45064e6c205b","name":"ContactPredial","group":"event","properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"63c914bebfee4622076922b1","eventSourceName":"WebexContactCenter","displayName":"PreDial","iconDiagram":"icon-other-number_16","eventSpecificationName":"ContactPredial","name":"ContactPredial","eventClassificationId":"5f10475cf021306e89e1692c","event":"PreDial","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"452e8c9c-3a25-4e90-a582-3f808b8471a8":{"id":"452e8c9c-3a25-4e90-a582-3f808b8471a8","name":"FCAsk(ContactLastAgentRemoved)","group":"event","properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"5ffeafa86a7eff72a481c4b5","eventSourceName":"WebexContactCenter","displayName":"AgentDisconnected","iconDiagram":"icon-headset-muted_16","eventSpecificationName":"FCAsk(ContactLastAgentRemoved)","name":"FCAsk(ContactLastAgentRemoved)","eventClassificationId":"5f10475cf021306e89e1692c","event":"AgentDisconnected","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"3aa63bfe-1805-44bd-bc04-c63877b9570c":{"id":"3aa63bfe-1805-44bd-bc04-c63877b9570c","name":"ContactEnded","group":"event","properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"5f354a336fb8c44e97ccb30e","eventSourceName":"WebexContactCenter","displayName":"PhoneContactEnded","iconDiagram":"icon-handset-muted_16","eventSpecificationName":"ContactEnded","name":"ContactEnded","eventClassificationId":"5f10475cf021306e89e1692c","event":"PhoneContactEnded","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}}},"links":[]},"onEvents":{"GlobalErrorHandling":"2ad14030-955a-47b8-bf45-509660d5ef17","AgentOfferContact":"696bb1c1-2a18-4954-97dd-cffa3478ff96","ContactPredial":"78e23d73-0513-4026-9e30-45064e6c205b","ContactOutboundCampaignResult":"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7","AgentContactAssigned":"fdd352db-f12b-46fd-bced-391e76dc610f","ContactEnded":"3aa63bfe-1805-44bd-bc04-c63877b9570c","FCAsk(ContactLastAgentRemoved)":"452e8c9c-3a25-4e90-a582-3f808b8471a8"},"diagram":{"widgets":{"2ad14030-955a-47b8-bf45-509660d5ef17":{"id":"0d9958ba-216e-4706-bab9-d95ffa106655","type":"event","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":115},"ports":[{"portId":"b908ea3c-a0d4-48f8-bfc3-4da895a50775","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":100,"name":"out","y":115,"label":"out","alignment":"right"}}],"properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"627c0663e98eca854178bba6","eventSourceName":"WebexContactCenter","displayName":"OnGlobalError","iconDiagram":"icon-error-legacy_16","eventSpecificationName":"GlobalErrorHandling","name":"GlobalErrorHandling","eventClassificationId":"5f10475cf021306e89e1692c","event":"OnGlobalError","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"696bb1c1-2a18-4954-97dd-cffa3478ff96":{"id":"15c3a103-0b54-4f5c-9e4a-0db9400793c0","type":"event","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":230},"ports":[{"portId":"ca95f08c-9c73-4038-8646-703557311ec0","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":100,"name":"out","y":230,"label":"out","alignment":"right"}}],"properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"637da544c02b556cf406d192","eventSourceName":"WebexContactCenter","displayName":"AgentOffered","iconDiagram":"icon-audio-call_16","eventSpecificationName":"AgentOfferContact","name":"AgentOfferContact","eventClassificationId":"5f10475cf021306e89e1692c","event":"AgentOffered","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"78e23d73-0513-4026-9e30-45064e6c205b":{"id":"96ea2a57-2d4b-46a5-9128-f1120661a7b1","type":"event","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":345},"ports":[{"portId":"58aee56d-b53f-4bfe-b87d-8bf666d23ab9","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":100,"name":"out","y":345,"label":"out","alignment":"right"}}],"properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"63c914bebfee4622076922b1","eventSourceName":"WebexContactCenter","displayName":"PreDial","iconDiagram":"icon-other-number_16","eventSpecificationName":"ContactPredial","name":"ContactPredial","eventClassificationId":"5f10475cf021306e89e1692c","event":"PreDial","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7":{"id":"677b508d-0759-476b-a205-2fe72be41b04","type":"event","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":460},"ports":[{"portId":"00ae15b8-303d-4a1e-bc08-f2f05b716460","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":100,"name":"out","y":460,"label":"out","alignment":"right"}}],"properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"64b7b425b244045d52e05fe4","eventSourceName":"WebexContactCenter","displayName":"OutboundCampaignCallResult","iconDiagram":"icon-outgoing-call-legacy_16","eventSpecificationName":"ContactOutboundCampaignResult","name":"ContactOutboundCampaignResult","eventClassificationId":"5f10475cf021306e89e1692c","event":"OutboundCampaignCallResult","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"fdd352db-f12b-46fd-bced-391e76dc610f":{"id":"f5292a53-09f7-4e4c-8f4b-8aaac8be3426","type":"event","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":575},"ports":[{"portId":"6095c074-acb7-49c7-930f-4b16248b63a4","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":100,"name":"out","y":575,"label":"out","alignment":"right"}}],"properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"5f354a0c6fb8c44e97ccb30d","eventSourceName":"WebexContactCenter","displayName":"AgentAnswered","iconDiagram":"icon-headset_16","eventSpecificationName":"AgentContactAssigned","name":"AgentContactAssigned","eventClassificationId":"5f10475cf021306e89e1692c","event":"AgentAnswered","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"3aa63bfe-1805-44bd-bc04-c63877b9570c":{"id":"d1f7ff73-3b97-4c6a-87fd-c7dca8225c29","type":"event","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":690},"ports":[{"portId":"f40abf40-0be7-4783-9a09-c408d29ac2d2","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":100,"name":"out","y":690,"label":"out","alignment":"right"}}],"properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"5f354a336fb8c44e97ccb30e","eventSourceName":"WebexContactCenter","displayName":"PhoneContactEnded","iconDiagram":"icon-handset-muted_16","eventSpecificationName":"ContactEnded","name":"ContactEnded","eventClassificationId":"5f10475cf021306e89e1692c","event":"PhoneContactEnded","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}},"452e8c9c-3a25-4e90-a582-3f808b8471a8":{"id":"98d54046-e9b6-4872-a32b-fcf0209c8a1a","type":"event","widgetType":"activity","label":"New Activity Widget in Diagram","point":{"x":100,"y":805},"ports":[{"portId":"e2a19219-48ff-45c7-9035-b6f9f023c0dc","isSourcePort":false,"linkId":null,"type":"arrow","links":[],"properties":{"x":100,"name":"out","y":805,"label":"out","alignment":"right"}}],"properties":{"eventSourceId":"5eff0e2eb10162499bc9f932","activityId":"event","eventSpecificationId":"5ffeafa86a7eff72a481c4b5","eventSourceName":"WebexContactCenter","displayName":"AgentDisconnected","iconDiagram":"icon-headset-muted_16","eventSpecificationName":"FCAsk(ContactLastAgentRemoved)","name":"FCAsk(ContactLastAgentRemoved)","eventClassificationId":"5f10475cf021306e89e1692c","event":"AgentDisconnected","_renderRequestTimestamp":1743619976065,"eventClassificationName":"VoiceInteractions"}}},"properties":{}}}},"properties":{"offsetX":0,"offsetY":0,"zoom":0,"gridSize":20}},"runtimeVariables":[],"validating":false,"persist":true,"validationResults":[],"createdBy":"admin@anirudht-7xuz.wbx.ai","createdDate":"2025-04-02T18:52:58.285","lastModifiedDate":"2025-04-02T18:52:58.285","lastModifiedBy":"admin@anirudht-7xuz.wbx.ai","variableOrders":{"pop-over":[{"name":"ani","variableSeq":"0"},{"name":"dn","variableSeq":"1"},{"name":"virtualTeamName","variableSeq":"2"}],"interaction-panel":[]},"settings":[{"name":"showActivityWait","value":"false","type":"BOOLEAN","group":"activityWait"},{"name":"audioFile","value":"","type":"STRING","group":"activityWait"},{"name":"delayTime","value":"2000","type":"INTEGER","group":"activityWait"}]} diff --git a/playbooks/ai-agent-autonomous/src/template-body-filled.json b/playbooks/ai-agent-autonomous/src/template-body-filled.json new file mode 100644 index 0000000..2623837 --- /dev/null +++ b/playbooks/ai-agent-autonomous/src/template-body-filled.json @@ -0,0 +1,18 @@ +{ + "category": "Cisco", + "description": "This flow utilizes an autonomous AI agent to manage voice interactions related to package tracking. The flow provides an option to escalate to human agents when necessary or on AI Agent errors.", + "details": "The flow is designed to handle customer interactions about package tracking via an autonomous AI agent. The AI agent consists of an action to track package and a knowledge base related to general shipping queries. Customers can ask to speack to a human agent at any time.\n\n### Pre-requisites\n\nTo use this flow, ensure the following are set up:\n\n- An autonomous AI Agent configured with the appropriate action (along with fulfilment) and knowledge documents. A sample fulfilment flow is available in Webex Connect flow templates.\n- Entry Point, Queue, Teams, and Entry Point Mapping configured in the Control Hub settings page for Webex Contact Center.\n- Cisco Text-to-Speech (TTS) is enabled for generating custom messages dynamically.\n- Upload static audio files if you are not using Cisco’s default audio.\n\n### Integration Breakdown\n\n1. **Caller initiates contact**: The call is received by Webex Contact Center and directed to the autonomous AI agent.\n2. **AI agent interaction**: The AI agent processes the caller’s request related to package tracking.\n3. **Queue to Agent**: If escalation is required on customer request or due to AI Agent errors, the caller is placed in a queue for a human agent.\n4. **Disconnect**: The interaction ends once the caller’s request is handled or the caller is transferred to an agent.\n\n### Activities Used in the Flow\n\n**Start (New Phone Contact)**\n\n- This activity marks the beginning of the flow, triggered by a new call.\n\n**Virtual Agent V2 (VAV2)**\n\n- The activity responsible for the interaction between the flow and the AI Agent. Interaction. The same activity is used to initiate the conversation and to send state events to the AI agent.\n\n**Play Message**\n\n- Provides system messages using Cisco Text-to-Speech. Used to play an error message before escalation to human agent in case of VAV2 activity errors.\n\n**Queue to Agent**\n\n- Manages queueing logic for escalation to human agents.\n\n**Play Music**\n\n- Hold music played during queueing when the caller awaits agent connection.\n\n**Disconnect**\n\n- Ends the interaction after completion of tasks or if escalated to a human agent.\n\n### Error Handling\n\nThe flow includes error management strategies to handle unexpected issues gracefully, ensuring the caller is informed and redirected appropriately.\n\n### Additional Resources\n\nFor deeper insights into using Webex Contact Center with autonomous AI agents, refer to related documentation:\n\n- [Set up Autonomous Agents on Webex AI Agent Studio](https://help.webex.com/en-us/article/ncs9r37/Webex-AI-Agent-Studio-Administration-guide#Set-up-autonomous-AI-agent)\n- [Webex Contact Center Flow Designer Guide](https://help.webex.com/en-us/article/nhovcy4/Build-and-manage-flows-with-Flow-Designer)\n\n### Developer Support\n\nFor support related to this flow, contact the Webex Contact Center Developer Support team via the [Webex Developer Portal](https://developer.webex-cx.com/support).\n\nFor further discussions, visit the [Webex Contact Center APIs Developer Community](https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center).", + "featureFlagName": "flow-control-draft-templates", + "featureFlagValue": "", + "flowType": "FLOW", + "icon": "https://seeklogo.com/images/C/cisco-logo-FE0AB16DCF-seeklogo.com.png", + "instructionsURL": "https://help.webex.com/en-us/article/nhovcy4/Build-and-manage-flows-with-Flow-Designer", + "labels": [ + "Advanced", + "Voice", + "Inbound", + "Virtual Assistant" + ], + "name": "AI Agent Autonomous (Package Tracking)", + "flow": "{\"orgId\":\"dee8d6d3-569b-4eb1-9c52-38304a3c0812\",\"version\":3,\"id\":\"67ed878a9f91a973dcf8fdc3\",\"flowType\":\"FLOW\",\"name\":\"ai_agent_autonomous\",\"description\":\"\",\"comment\":\"\",\"variables\":[{\"name\":\"Global_VoiceName\",\"description\":\"System-defined variable to store the voice name\",\"type\":\"STRING\",\"value\":\"en-US-Jennifer\",\"isCAD\":false,\"desktopLabel\":\"\",\"isAgentEditable\":false,\"source\":\"GLOBAL\",\"isReportable\":true,\"overwrite\":true,\"isSecure\":false,\"id\":\"67dcd72a-4490-46bd-b323-c00237bc56ac\"}],\"process\":{\"activities\":{\"9c7bbc41-0cba-4913-80fb-7182f5778984\":{\"id\":\"9c7bbc41-0cba-4913-80fb-7182f5778984\",\"name\":\"NewPhoneContact\",\"group\":\"start\",\"properties\":{\"name\":\"NewPhoneContact\",\"activityName\":\"NewPhoneContact\",\"activityId\":\"start\",\"event\":\"NewPhoneContact\",\"_renderRequestTimestamp\":1743619976065,\"flowType\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"eventSpecificationId\":\"5f2d02144332507e39cc8a7f\",\"eventSourceName\":\"WebexContactCenter\",\"eventClassificationName\":\"VoiceInteractions\",\"eventSpecificationName\":\"ContactStartWorkflow\"}}},\"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e\":{\"id\":\"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e\",\"name\":\"VirtualAgentV2_ofu\",\"group\":\"enum-gateway\",\"properties\":{\"virtualAgentId_name\":\"TrackPackage(TrackPackage-W1vxQOrf)\",\"speakingRate\":\"1.0\",\"activityName\":\"ivr-virtualassistantvoice\",\"description\":\"\",\"connector_name\":\"Webex AI Agent (Autonomous)\",\"connector:type\":null,\"virtualAgentId:type\":null,\"connector:name\":\"Webex AI Agent (Autonomous)\",\"activityId\":\"62da6fe3a350ce0ccab93a04\",\"transcript\":true,\"eventData\":\"\",\"connector\":\"NATIVE_ADVANCED_VIRTUAL_AGENT\",\"variableSelection\":null,\"volumeGain\":\"0.0\",\"name\":\"VirtualAgentV2_ofu\",\"connector_type\":null,\"eventName\":\"\",\"configIdRadioGroup\":\"staticConfigId\",\"virtualAgentId\":\"67e2aaee8f846deca381dcbd\",\"pitch\":\"0.0\",\"_renderRequestTimestamp\":1743619976065,\"virtualAgentId:name\":\"TrackPackage(TrackPackage-W1vxQOrf)\",\"virtualAgentId_type\":null,\"terminationDelay\":\"15\"}},\"6d7840d7-452d-4ef6-9854-f5635bee2963\":{\"id\":\"6d7840d7-452d-4ef6-9854-f5635bee2963\",\"name\":\"DisconnectContact_3sb\",\"group\":\"terminating-action\",\"properties\":{\"name\":\"DisconnectContact_3sb\",\"activityName\":\"disconnect-contact\",\"activityId\":\"5faa898c8bf5b65b82f0706b\",\"_renderRequestTimestamp\":1743619976065}},\"2f0e786f-55ff-4565-a077-9c52cc744a51\":{\"id\":\"2f0e786f-55ff-4565-a077-9c52cc744a51\",\"name\":\"PlayMessage_2iz\",\"group\":\"action\",\"properties\":{\"volumeGainDb\":0,\"speakingRate\":1,\"voiceLanguage\":null,\"voiceLanguage:name\":null,\"activityName\":\"play-message\",\"toggle\":true,\"connector_name\":\"Cisco Cloud Text-to-Speech\",\"connector:type\":null,\"connector:name\":\"Cisco Cloud Text-to-Speech\",\"activityId\":\"5f114466ef5cfc454fbbf131\",\"connector\":\"Cisco Cloud Text-to-Speech\",\"name\":\"PlayMessage_2iz\",\"connector_type\":null,\"toggleLanguage\":null,\"_renderRequestTimestamp\":1743619976065,\"voiceLanguage_name\":null,\"prompts\":null,\"promptsTts\":[{\"type\":\"tts\",\"value\":\"We are experiencing some system errors. Please wait while I transfer you to an agent.\",\"name\":\"We are experiencing some system errors. Please wait while I transfer you to an agent.\"}]}},\"0bdd2f4d-5272-4533-90aa-fcb38209c997\":{\"id\":\"0bdd2f4d-5272-4533-90aa-fcb38209c997\",\"name\":\"QueueContact_68a\",\"group\":\"action\",\"properties\":{\"priority_name\":null,\"fallbackQueue\":null,\"queueRadioGroup\":\"staticQueue\",\"destination\":\"8a9e96e9-4b59-478b-9f64-76a29fa1bb58\",\"activityName\":\"queue-contact\",\"fallbackQueue:name\":null,\"destination:type\":\"LONGEST_AVAILABLE_AGENT\",\"destination_name\":\"Queue-1\",\"toggle\":false,\"priority\":null,\"agentAvailabilityRadioGroup\":null,\"priorityRadioGroup\":null,\"skills\":null,\"activityId\":\"5f114550ef5cfc454fbbf133\",\"destination_type\":\"LONGEST_AVAILABLE_AGENT\",\"fallbackQueue_name\":null,\"priorityVariable\":null,\"destinationVariable\":null,\"name\":\"QueueContact_68a\",\"toggleAgentAvailability\":false,\"priority:name\":null,\"agentAvailabilityVariable\":null,\"destination:name\":\"Queue-1\",\"_renderRequestTimestamp\":1743619976065}},\"db4f7278-c711-43a5-a32c-e3d4f0a92db2\":{\"id\":\"db4f7278-c711-43a5-a32c-e3d4f0a92db2\",\"name\":\"PlayMusic_yse\",\"group\":\"action\",\"properties\":{\"activityName\":\"play-music\",\"skip\":0,\"promptDynamic\":null,\"prompt_name\":\"defaultmusic_on_hold_cisco_opus_no_1.wav\",\"audioRadioGroup\":\"staticAudio\",\"duration\":null,\"activityId\":\"5faa2ad13505f538acc86afc\",\"prompt:type\":null,\"name\":\"PlayMusic_yse\",\"prompt_type\":null,\"_renderRequestTimestamp\":1743619976065,\"prompt\":\"defaultmusic_on_hold_cisco_opus_no_1.wav\",\"prompt:name\":\"defaultmusic_on_hold_cisco_opus_no_1.wav\"}}},\"links\":[{\"id\":\"4755e410-83ed-489a-bb40-91c94d2ae2ec\",\"sourceActivityId\":\"9c7bbc41-0cba-4913-80fb-7182f5778984\",\"targetActivityId\":\"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e\",\"conditionExpr\":\"out\",\"properties\":{\"value\":\"out\"}},{\"id\":\"3307052d-202a-4933-b5e4-06289a13c59d\",\"sourceActivityId\":\"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e\",\"targetActivityId\":\"6d7840d7-452d-4ef6-9854-f5635bee2963\",\"conditionExpr\":\"ENDED\",\"properties\":{\"value\":\"ENDED\"}},{\"id\":\"18a8779b-095c-45cd-a611-78828c73e5b7\",\"sourceActivityId\":\"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e\",\"targetActivityId\":\"2f0e786f-55ff-4565-a077-9c52cc744a51\",\"conditionExpr\":\"error\",\"properties\":{\"value\":\"error\"}},{\"id\":\"66cda82e-0be8-4d94-a688-d0eddaa0a464\",\"sourceActivityId\":\"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e\",\"targetActivityId\":\"0bdd2f4d-5272-4533-90aa-fcb38209c997\",\"conditionExpr\":\"ESCALATE\",\"properties\":{\"value\":\"ESCALATE\"}},{\"id\":\"a1355b58-ba05-4641-b26f-d634a9c50867\",\"sourceActivityId\":\"2f0e786f-55ff-4565-a077-9c52cc744a51\",\"targetActivityId\":\"0bdd2f4d-5272-4533-90aa-fcb38209c997\",\"conditionExpr\":\"default\",\"properties\":{\"value\":\"default\"}},{\"id\":\"68836256-c9e3-4e36-9a31-c70ad2bc8bf6\",\"sourceActivityId\":\"0bdd2f4d-5272-4533-90aa-fcb38209c997\",\"targetActivityId\":\"db4f7278-c711-43a5-a32c-e3d4f0a92db2\",\"conditionExpr\":\"default\",\"properties\":{\"value\":\"default\"}},{\"id\":\"59448365-adae-4866-aadc-9d38be8ea757\",\"sourceActivityId\":\"db4f7278-c711-43a5-a32c-e3d4f0a92db2\",\"targetActivityId\":\"db4f7278-c711-43a5-a32c-e3d4f0a92db2\",\"conditionExpr\":\"default\",\"properties\":{\"value\":\"default\"}},{\"id\":\"3c4246e8-54e3-4988-921c-5385f497bdea\",\"sourceActivityId\":\"0bdd2f4d-5272-4533-90aa-fcb38209c997\",\"targetActivityId\":\"6d7840d7-452d-4ef6-9854-f5635bee2963\",\"conditionExpr\":\"failure\",\"properties\":{\"value\":\"failure\"}},{\"id\":\"84a16837-7635-43ef-923d-68bf9e242411\",\"sourceActivityId\":\"db4f7278-c711-43a5-a32c-e3d4f0a92db2\",\"targetActivityId\":\"6d7840d7-452d-4ef6-9854-f5635bee2963\",\"conditionExpr\":\"error\",\"properties\":{\"value\":\"error\"}}]},\"diagram\":{\"widgets\":{\"9c7bbc41-0cba-4913-80fb-7182f5778984\":{\"id\":\"f695dbc2-02b1-4bd4-87e6-66c2033c2a85\",\"type\":\"start\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":200},\"ports\":[{\"portId\":\"568dad0e-d604-42f5-9edd-0849111d54a9\",\"isSourcePort\":false,\"linkId\":\"f7f0230b-86bc-4b52-af94-17dfac346763\",\"type\":\"arrow\",\"links\":[\"f7f0230b-86bc-4b52-af94-17dfac346763\"],\"properties\":{\"x\":266.9999755859376,\"name\":\"out\",\"y\":217.99997558593748,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"name\":\"NewPhoneContact\",\"activityName\":\"NewPhoneContact\",\"activityId\":\"start\",\"event\":\"NewPhoneContact\",\"_renderRequestTimestamp\":1743619976065,\"flowType\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"eventSpecificationId\":\"5f2d02144332507e39cc8a7f\",\"eventSourceName\":\"WebexContactCenter\",\"eventClassificationName\":\"VoiceInteractions\",\"eventSpecificationName\":\"ContactStartWorkflow\"}}},\"3dd70bf0-16ab-442e-bcc4-b634a21b2e8e\":{\"id\":\"5bd29d91-6bc9-41a0-987c-226b92338d66\",\"type\":\"enum-gateway\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":320,\"y\":140},\"ports\":[{\"portId\":\"8b017f0d-6a54-4887-8c16-7c23cc16a302\",\"isSourcePort\":true,\"linkId\":\"f7f0230b-86bc-4b52-af94-17dfac346763\",\"type\":\"arrow\",\"links\":[\"f7f0230b-86bc-4b52-af94-17dfac346763\"],\"properties\":{\"x\":311.9999755859376,\"name\":\"in\",\"y\":153.99997558593748,\"label\":\"in\",\"alignment\":\"left\"}},{\"portId\":\"5885b2ec-5273-4f15-8a33-ca7fd1eefe34\",\"isSourcePort\":false,\"linkId\":\"bfffad6e-3f83-4143-83f8-bb448616d2d8\",\"type\":\"arrow\",\"links\":[\"bfffad6e-3f83-4143-83f8-bb448616d2d8\"],\"properties\":{\"x\":487.4999755859376,\"name\":\"error\",\"y\":355.963720703125,\"label\":\"error\",\"alignment\":\"right\"}},{\"portId\":\"e7c6e86c-bec3-47f2-ad56-b6b7f3f7ba26\",\"isSourcePort\":false,\"linkId\":\"ba1f5697-828b-4051-b0ec-157ee7b0d255\",\"type\":\"arrow\",\"links\":[\"ba1f5697-828b-4051-b0ec-157ee7b0d255\"],\"properties\":{\"x\":487.4999755859376,\"name\":\"ENDED\",\"y\":260.666845703125,\"label\":\"ENDED\",\"alignment\":\"right\"}},{\"portId\":\"59f5eb97-425a-4a2a-8728-43da3a84c336\",\"isSourcePort\":false,\"linkId\":\"7fe9bb9d-e188-4b84-8332-14e0359b2d69\",\"type\":\"arrow\",\"links\":[\"7fe9bb9d-e188-4b84-8332-14e0359b2d69\"],\"properties\":{\"x\":487.4999755859376,\"name\":\"ESCALATE\",\"y\":296.244970703125,\"label\":\"ESCALATE\",\"alignment\":\"right\"}}],\"properties\":{\"speakingRate\":\"1.0\",\"activityName\":\"ivr-virtualassistantvoice\",\"description\":\"\",\"connector:type\":null,\"virtualAgentId:type\":null,\"connector:name\":\"Webex AI Agent (Autonomous)\",\"activityId\":\"62da6fe3a350ce0ccab93a04\",\"transcript\":true,\"eventData\":\"\",\"connector\":\"NATIVE_ADVANCED_VIRTUAL_AGENT\",\"variableSelection\":null,\"volumeGain\":\"0.0\",\"name\":\"VirtualAgentV2_ofu\",\"eventName\":\"\",\"configIdRadioGroup\":\"staticConfigId\",\"virtualAgentId\":\"67e2aaee8f846deca381dcbd\",\"pitch\":\"0.0\",\"_renderRequestTimestamp\":1743619976065,\"virtualAgentId:name\":\"TrackPackage(TrackPackage-W1vxQOrf)\",\"terminationDelay\":\"15\"}},\"4755e410-83ed-489a-bb40-91c94d2ae2ec\":{\"id\":\"f7f0230b-86bc-4b52-af94-17dfac346763\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#545454\",\"points\":[{\"id\":\"e3fa3e82-00db-46d7-b6e3-7e48acc04a7e\",\"type\":\"point\",\"x\":275.4999755859376,\"y\":226.49997558593748},{\"id\":\"d3bd8cdf-ea7f-4d96-a4c3-eb9cf23de9c0\",\"type\":\"point\",\"x\":320.4999755859376,\"y\":162.49997558593748}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"568dad0e-d604-42f5-9edd-0849111d54a9\",\"activeWidgetId\":\"f695dbc2-02b1-4bd4-87e6-66c2033c2a85\",\"point\":{\"x\":275,\"y\":226}},\"targetPort\":{\"id\":\"8b017f0d-6a54-4887-8c16-7c23cc16a302\",\"activeWidgetId\":\"5bd29d91-6bc9-41a0-987c-226b92338d66\",\"point\":{\"x\":320,\"y\":162}}},\"6d7840d7-452d-4ef6-9854-f5635bee2963\":{\"id\":\"3dc87e03-0f3d-49bb-a1db-46cb6b750480\",\"type\":\"terminating-action\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":1300,\"y\":160},\"ports\":[{\"portId\":\"fed50fab-ac29-445b-8e0a-a875d0750c87\",\"isSourcePort\":true,\"linkId\":\"ba1f5697-828b-4051-b0ec-157ee7b0d255\",\"type\":\"arrow\",\"links\":[\"ba1f5697-828b-4051-b0ec-157ee7b0d255\",\"617c686a-9f6a-48cb-b3dc-20e1f39b01ad\",\"fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e\"],\"properties\":{\"x\":1291.9999755859376,\"name\":\"in\",\"y\":177.99997558593748,\"label\":\"in\",\"alignment\":\"left\"}}],\"properties\":{\"name\":\"DisconnectContact_3sb\",\"activityName\":\"disconnect-contact\",\"activityId\":\"5faa898c8bf5b65b82f0706b\",\"_renderRequestTimestamp\":1743619976065}},\"3307052d-202a-4933-b5e4-06289a13c59d\":{\"id\":\"ba1f5697-828b-4051-b0ec-157ee7b0d255\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#545454\",\"points\":[{\"id\":\"06b3f0aa-eec6-4646-b51b-481dc7348a93\",\"type\":\"point\",\"x\":495.9999755859376,\"y\":269.166845703125},{\"id\":\"6b1fda53-8b03-477c-ad4f-39bacae2a3f3\",\"type\":\"point\",\"x\":1300.4999755859376,\"y\":186.49997558593748}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"e7c6e86c-bec3-47f2-ad56-b6b7f3f7ba26\",\"activeWidgetId\":\"5bd29d91-6bc9-41a0-987c-226b92338d66\",\"point\":{\"x\":495,\"y\":269}},\"targetPort\":{\"id\":\"fed50fab-ac29-445b-8e0a-a875d0750c87\",\"activeWidgetId\":\"3dc87e03-0f3d-49bb-a1db-46cb6b750480\",\"point\":{\"x\":1300,\"y\":186}}},\"2f0e786f-55ff-4565-a077-9c52cc744a51\":{\"id\":\"48acb44c-8eb0-4cdf-8d9e-07b641b5793f\",\"type\":\"action\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":540,\"y\":400},\"ports\":[{\"portId\":\"ce9fa74c-cbca-41e9-b063-03905a0ba612\",\"isSourcePort\":true,\"linkId\":\"bfffad6e-3f83-4143-83f8-bb448616d2d8\",\"type\":\"arrow\",\"links\":[\"bfffad6e-3f83-4143-83f8-bb448616d2d8\"],\"properties\":{\"x\":531.9999755859376,\"name\":\"in\",\"y\":417.9999755859375,\"label\":\"in\",\"alignment\":\"left\"}},{\"portId\":\"bb4b5e66-be2e-421f-9bf6-425ba8dd6728\",\"isSourcePort\":false,\"linkId\":\"61a9bf84-b912-4658-9f08-d47650dce349\",\"type\":\"arrow\",\"links\":[\"61a9bf84-b912-4658-9f08-d47650dce349\"],\"properties\":{\"x\":706.9999755859376,\"name\":\"default\",\"y\":417.9999755859375,\"label\":\"default\",\"alignment\":\"right\"}},{\"portId\":\"8c6b0aa4-2ec8-4951-b686-688b7c289597\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":707.4999755859376,\"name\":\"error\",\"y\":519.666845703125,\"label\":\"error\",\"alignment\":\"right\"}}],\"properties\":{\"volumeGainDb\":0,\"speakingRate\":1,\"voiceLanguage\":null,\"voiceLanguage:name\":null,\"activityName\":\"play-message\",\"toggle\":true,\"connector:type\":null,\"connector:name\":\"Cisco Cloud Text-to-Speech\",\"activityId\":\"5f114466ef5cfc454fbbf131\",\"connector\":\"Cisco Cloud Text-to-Speech\",\"name\":\"PlayMessage_2iz\",\"toggleLanguage\":null,\"_renderRequestTimestamp\":1743619976065,\"prompts\":null,\"promptsTts\":[{\"type\":\"tts\",\"value\":\"We are experiencing some system errors. Please wait while I transfer you to an agent.\",\"name\":\"We are experiencing some system errors. Please wait while I transfer you to an agent.\"}]}},\"18a8779b-095c-45cd-a611-78828c73e5b7\":{\"id\":\"bfffad6e-3f83-4143-83f8-bb448616d2d8\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#d4371c\",\"points\":[{\"id\":\"631ea70b-b7d0-46f5-8778-08f8f14de8ff\",\"type\":\"point\",\"x\":495.9999755859376,\"y\":364.463720703125},{\"id\":\"1bb22738-b8a8-41af-a58a-690709046dd7\",\"type\":\"point\",\"x\":540.4999755859376,\"y\":426.4999755859375}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"5885b2ec-5273-4f15-8a33-ca7fd1eefe34\",\"activeWidgetId\":\"5bd29d91-6bc9-41a0-987c-226b92338d66\",\"point\":{\"x\":495,\"y\":364}},\"targetPort\":{\"id\":\"ce9fa74c-cbca-41e9-b063-03905a0ba612\",\"activeWidgetId\":\"48acb44c-8eb0-4cdf-8d9e-07b641b5793f\",\"point\":{\"x\":540,\"y\":426}}},\"0bdd2f4d-5272-4533-90aa-fcb38209c997\":{\"id\":\"dc1931b5-8ddd-442e-9dc7-d7e5485c1930\",\"type\":\"action\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":780,\"y\":280},\"ports\":[{\"portId\":\"567dca92-b4d1-4a1f-a15b-c6153a9caa78\",\"isSourcePort\":true,\"linkId\":\"7fe9bb9d-e188-4b84-8332-14e0359b2d69\",\"type\":\"arrow\",\"links\":[\"7fe9bb9d-e188-4b84-8332-14e0359b2d69\",\"61a9bf84-b912-4658-9f08-d47650dce349\"],\"properties\":{\"x\":771.9999755859376,\"name\":\"in\",\"y\":297.9999755859375,\"label\":\"in\",\"alignment\":\"left\"}},{\"portId\":\"8ff22514-ff1d-4ead-b423-bfc02f186120\",\"isSourcePort\":false,\"linkId\":\"5724e2e8-20f4-4c22-8bbb-54de3667c16c\",\"type\":\"arrow\",\"links\":[\"5724e2e8-20f4-4c22-8bbb-54de3667c16c\"],\"properties\":{\"x\":946.9999755859376,\"name\":\"default\",\"y\":297.9999755859375,\"label\":\"default\",\"alignment\":\"right\"}},{\"portId\":\"5afa68e3-cfed-45d7-8496-e1f2f7d47b13\",\"isSourcePort\":false,\"linkId\":\"617c686a-9f6a-48cb-b3dc-20e1f39b01ad\",\"type\":\"arrow\",\"links\":[\"617c686a-9f6a-48cb-b3dc-20e1f39b01ad\"],\"properties\":{\"x\":947.4999755859376,\"name\":\"failure\",\"y\":399.666845703125,\"label\":\"failure\",\"alignment\":\"right\"}}],\"properties\":{\"fallbackQueue\":null,\"queueRadioGroup\":\"staticQueue\",\"destination\":\"8a9e96e9-4b59-478b-9f64-76a29fa1bb58\",\"activityName\":\"queue-contact\",\"fallbackQueue:name\":null,\"destination:type\":\"LONGEST_AVAILABLE_AGENT\",\"toggle\":false,\"priority\":null,\"agentAvailabilityRadioGroup\":null,\"priorityRadioGroup\":null,\"skills\":null,\"activityId\":\"5f114550ef5cfc454fbbf133\",\"priorityVariable\":null,\"destinationVariable\":null,\"name\":\"QueueContact_68a\",\"toggleAgentAvailability\":false,\"priority:name\":null,\"agentAvailabilityVariable\":null,\"destination:name\":\"Queue-1\",\"_renderRequestTimestamp\":1743619976065}},\"66cda82e-0be8-4d94-a688-d0eddaa0a464\":{\"id\":\"7fe9bb9d-e188-4b84-8332-14e0359b2d69\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#545454\",\"points\":[{\"id\":\"1e465751-f4d8-4d65-aad9-1cf910101f28\",\"type\":\"point\",\"x\":495.9999755859376,\"y\":304.744970703125},{\"id\":\"cc0344af-a151-49c3-a381-58e70ba3b07b\",\"type\":\"point\",\"x\":780.4999755859376,\"y\":306.4999755859375}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"59f5eb97-425a-4a2a-8728-43da3a84c336\",\"activeWidgetId\":\"5bd29d91-6bc9-41a0-987c-226b92338d66\",\"point\":{\"x\":495,\"y\":304}},\"targetPort\":{\"id\":\"567dca92-b4d1-4a1f-a15b-c6153a9caa78\",\"activeWidgetId\":\"dc1931b5-8ddd-442e-9dc7-d7e5485c1930\",\"point\":{\"x\":780,\"y\":306}}},\"a1355b58-ba05-4641-b26f-d634a9c50867\":{\"id\":\"61a9bf84-b912-4658-9f08-d47650dce349\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#545454\",\"points\":[{\"id\":\"1184ae03-5955-4f05-b7fe-9860d96d00da\",\"type\":\"point\",\"x\":715.4999755859376,\"y\":426.4999755859375},{\"id\":\"a512bb7e-ac9c-485a-b8ff-143351538bb2\",\"type\":\"point\",\"x\":780.4999755859376,\"y\":306.4999755859375}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"bb4b5e66-be2e-421f-9bf6-425ba8dd6728\",\"activeWidgetId\":\"48acb44c-8eb0-4cdf-8d9e-07b641b5793f\",\"point\":{\"x\":715,\"y\":426}},\"targetPort\":{\"id\":\"567dca92-b4d1-4a1f-a15b-c6153a9caa78\",\"activeWidgetId\":\"dc1931b5-8ddd-442e-9dc7-d7e5485c1930\",\"point\":{\"x\":780,\"y\":306}}},\"db4f7278-c711-43a5-a32c-e3d4f0a92db2\":{\"id\":\"cce50280-3f15-48c5-880d-759d0b344380\",\"type\":\"action\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":1060,\"y\":280},\"ports\":[{\"portId\":\"281ce907-47a9-4b2d-95e2-876acad832fa\",\"isSourcePort\":true,\"linkId\":\"5724e2e8-20f4-4c22-8bbb-54de3667c16c\",\"type\":\"arrow\",\"links\":[\"5724e2e8-20f4-4c22-8bbb-54de3667c16c\",\"6c78076c-29b6-4584-87c2-337e475ef24a\"],\"properties\":{\"x\":1051.9999755859376,\"name\":\"in\",\"y\":297.9999755859375,\"label\":\"in\",\"alignment\":\"left\"}},{\"portId\":\"03483751-dadb-4d53-9327-361275989ead\",\"isSourcePort\":false,\"linkId\":\"6c78076c-29b6-4584-87c2-337e475ef24a\",\"type\":\"arrow\",\"links\":[\"6c78076c-29b6-4584-87c2-337e475ef24a\"],\"properties\":{\"x\":1226.9999755859376,\"name\":\"default\",\"y\":297.9999755859375,\"label\":\"default\",\"alignment\":\"right\"}},{\"portId\":\"807e2615-2583-418c-99fc-4409a03e6e4e\",\"isSourcePort\":false,\"linkId\":\"fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e\",\"type\":\"arrow\",\"links\":[\"fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e\"],\"properties\":{\"x\":1227.4999755859376,\"name\":\"error\",\"y\":399.666845703125,\"label\":\"error\",\"alignment\":\"right\"}}],\"properties\":{\"duration\":null,\"activityId\":\"5faa2ad13505f538acc86afc\",\"prompt:type\":null,\"name\":\"PlayMusic_yse\",\"activityName\":\"play-music\",\"skip\":0,\"_renderRequestTimestamp\":1743619976065,\"prompt\":\"defaultmusic_on_hold_cisco_opus_no_1.wav\",\"prompt:name\":\"defaultmusic_on_hold_cisco_opus_no_1.wav\",\"promptDynamic\":null,\"audioRadioGroup\":\"staticAudio\"}},\"68836256-c9e3-4e36-9a31-c70ad2bc8bf6\":{\"id\":\"5724e2e8-20f4-4c22-8bbb-54de3667c16c\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#545454\",\"points\":[{\"id\":\"4e393caf-92d8-4c84-b223-489e02fb0f98\",\"type\":\"point\",\"x\":955.4999755859376,\"y\":306.4999755859375},{\"id\":\"624dc7ae-a116-462f-b092-81e17f0e5182\",\"type\":\"point\",\"x\":1060.4999755859376,\"y\":306.4999755859375}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"8ff22514-ff1d-4ead-b423-bfc02f186120\",\"activeWidgetId\":\"dc1931b5-8ddd-442e-9dc7-d7e5485c1930\",\"point\":{\"x\":955,\"y\":306}},\"targetPort\":{\"id\":\"281ce907-47a9-4b2d-95e2-876acad832fa\",\"activeWidgetId\":\"cce50280-3f15-48c5-880d-759d0b344380\",\"point\":{\"x\":1060,\"y\":306}}},\"59448365-adae-4866-aadc-9d38be8ea757\":{\"id\":\"6c78076c-29b6-4584-87c2-337e475ef24a\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#545454\",\"points\":[{\"id\":\"3bcfabf9-ebf9-4eee-94cd-345806ac4dbf\",\"type\":\"point\",\"x\":1235.4999755859376,\"y\":306.4999755859375},{\"id\":\"e5afdd4c-508a-42ea-a898-3e75070dfa0e\",\"type\":\"point\",\"x\":1060.4999755859376,\"y\":306.4999755859375}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"03483751-dadb-4d53-9327-361275989ead\",\"activeWidgetId\":\"cce50280-3f15-48c5-880d-759d0b344380\",\"point\":{\"x\":1235,\"y\":306}},\"targetPort\":{\"id\":\"281ce907-47a9-4b2d-95e2-876acad832fa\",\"activeWidgetId\":\"cce50280-3f15-48c5-880d-759d0b344380\",\"point\":{\"x\":1060,\"y\":306}}},\"3c4246e8-54e3-4988-921c-5385f497bdea\":{\"id\":\"617c686a-9f6a-48cb-b3dc-20e1f39b01ad\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#d4371c\",\"points\":[{\"id\":\"8a9e9b80-4f96-4592-8e9e-9c7d1f9246cb\",\"type\":\"point\",\"x\":955.9999755859376,\"y\":408.166845703125},{\"id\":\"b839fa3a-5626-418d-bb51-912f760d89bb\",\"type\":\"point\",\"x\":1300.4999755859376,\"y\":186.49997558593748}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"5afa68e3-cfed-45d7-8496-e1f2f7d47b13\",\"activeWidgetId\":\"dc1931b5-8ddd-442e-9dc7-d7e5485c1930\",\"point\":{\"x\":955,\"y\":408}},\"targetPort\":{\"id\":\"fed50fab-ac29-445b-8e0a-a875d0750c87\",\"activeWidgetId\":\"3dc87e03-0f3d-49bb-a1db-46cb6b750480\",\"point\":{\"x\":1300,\"y\":186}}},\"84a16837-7635-43ef-923d-68bf9e242411\":{\"id\":\"fadd35d0-ca7d-4f3a-b970-ac93cc3f8d9e\",\"type\":\"arrow\",\"widgetType\":\"link\",\"label\":\"[object Object]\",\"properties\":{\"curvyness\":50,\"selected\":false,\"color\":\"#d4371c\",\"points\":[{\"id\":\"98f6420e-ef2d-423c-96bd-6b2a59632ade\",\"type\":\"point\",\"x\":1235.9999755859376,\"y\":408.166845703125},{\"id\":\"843d64e9-ba8f-4ede-a5c1-18d067966944\",\"type\":\"point\",\"x\":1300.4999755859376,\"y\":186.49997558593748}],\"width\":2,\"selectedColor\":\"#007aa3\"},\"points\":[],\"sourcePort\":{\"id\":\"807e2615-2583-418c-99fc-4409a03e6e4e\",\"activeWidgetId\":\"cce50280-3f15-48c5-880d-759d0b344380\",\"point\":{\"x\":1235,\"y\":408}},\"targetPort\":{\"id\":\"fed50fab-ac29-445b-8e0a-a875d0750c87\",\"activeWidgetId\":\"3dc87e03-0f3d-49bb-a1db-46cb6b750480\",\"point\":{\"x\":1300,\"y\":186}}}},\"properties\":{\"offsetX\":-17.137500000000045,\"offsetY\":190.79609375,\"zoom\":50,\"gridSize\":20}},\"flowId\":\"6711a2e8d7c6156421e48759\",\"eventFlows\":{\"eventsMap\":{\"GLOBAL_EVENTS\":{\"id\":\"GLOBAL_EVENTS\",\"name\":\"name\",\"description\":\"description\",\"process\":{\"activities\":{\"fdd352db-f12b-46fd-bced-391e76dc610f\":{\"id\":\"fdd352db-f12b-46fd-bced-391e76dc610f\",\"name\":\"AgentContactAssigned\",\"group\":\"event\",\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"5f354a0c6fb8c44e97ccb30d\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"AgentAnswered\",\"iconDiagram\":\"icon-headset_16\",\"eventSpecificationName\":\"AgentContactAssigned\",\"name\":\"AgentContactAssigned\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"AgentAnswered\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"696bb1c1-2a18-4954-97dd-cffa3478ff96\":{\"id\":\"696bb1c1-2a18-4954-97dd-cffa3478ff96\",\"name\":\"AgentOfferContact\",\"group\":\"event\",\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"637da544c02b556cf406d192\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"AgentOffered\",\"iconDiagram\":\"icon-audio-call_16\",\"eventSpecificationName\":\"AgentOfferContact\",\"name\":\"AgentOfferContact\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"AgentOffered\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7\":{\"id\":\"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7\",\"name\":\"ContactOutboundCampaignResult\",\"group\":\"event\",\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"64b7b425b244045d52e05fe4\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"OutboundCampaignCallResult\",\"iconDiagram\":\"icon-outgoing-call-legacy_16\",\"eventSpecificationName\":\"ContactOutboundCampaignResult\",\"name\":\"ContactOutboundCampaignResult\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"OutboundCampaignCallResult\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"2ad14030-955a-47b8-bf45-509660d5ef17\":{\"id\":\"2ad14030-955a-47b8-bf45-509660d5ef17\",\"name\":\"GlobalErrorHandling\",\"group\":\"event\",\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"627c0663e98eca854178bba6\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"OnGlobalError\",\"iconDiagram\":\"icon-error-legacy_16\",\"eventSpecificationName\":\"GlobalErrorHandling\",\"name\":\"GlobalErrorHandling\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"OnGlobalError\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"78e23d73-0513-4026-9e30-45064e6c205b\":{\"id\":\"78e23d73-0513-4026-9e30-45064e6c205b\",\"name\":\"ContactPredial\",\"group\":\"event\",\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"63c914bebfee4622076922b1\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"PreDial\",\"iconDiagram\":\"icon-other-number_16\",\"eventSpecificationName\":\"ContactPredial\",\"name\":\"ContactPredial\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"PreDial\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"452e8c9c-3a25-4e90-a582-3f808b8471a8\":{\"id\":\"452e8c9c-3a25-4e90-a582-3f808b8471a8\",\"name\":\"FCAsk(ContactLastAgentRemoved)\",\"group\":\"event\",\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"5ffeafa86a7eff72a481c4b5\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"AgentDisconnected\",\"iconDiagram\":\"icon-headset-muted_16\",\"eventSpecificationName\":\"FCAsk(ContactLastAgentRemoved)\",\"name\":\"FCAsk(ContactLastAgentRemoved)\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"AgentDisconnected\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"3aa63bfe-1805-44bd-bc04-c63877b9570c\":{\"id\":\"3aa63bfe-1805-44bd-bc04-c63877b9570c\",\"name\":\"ContactEnded\",\"group\":\"event\",\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"5f354a336fb8c44e97ccb30e\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"PhoneContactEnded\",\"iconDiagram\":\"icon-handset-muted_16\",\"eventSpecificationName\":\"ContactEnded\",\"name\":\"ContactEnded\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"PhoneContactEnded\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}}},\"links\":[]},\"onEvents\":{\"GlobalErrorHandling\":\"2ad14030-955a-47b8-bf45-509660d5ef17\",\"AgentOfferContact\":\"696bb1c1-2a18-4954-97dd-cffa3478ff96\",\"ContactPredial\":\"78e23d73-0513-4026-9e30-45064e6c205b\",\"ContactOutboundCampaignResult\":\"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7\",\"AgentContactAssigned\":\"fdd352db-f12b-46fd-bced-391e76dc610f\",\"ContactEnded\":\"3aa63bfe-1805-44bd-bc04-c63877b9570c\",\"FCAsk(ContactLastAgentRemoved)\":\"452e8c9c-3a25-4e90-a582-3f808b8471a8\"},\"diagram\":{\"widgets\":{\"2ad14030-955a-47b8-bf45-509660d5ef17\":{\"id\":\"0d9958ba-216e-4706-bab9-d95ffa106655\",\"type\":\"event\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":115},\"ports\":[{\"portId\":\"b908ea3c-a0d4-48f8-bfc3-4da895a50775\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":100,\"name\":\"out\",\"y\":115,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"627c0663e98eca854178bba6\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"OnGlobalError\",\"iconDiagram\":\"icon-error-legacy_16\",\"eventSpecificationName\":\"GlobalErrorHandling\",\"name\":\"GlobalErrorHandling\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"OnGlobalError\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"696bb1c1-2a18-4954-97dd-cffa3478ff96\":{\"id\":\"15c3a103-0b54-4f5c-9e4a-0db9400793c0\",\"type\":\"event\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":230},\"ports\":[{\"portId\":\"ca95f08c-9c73-4038-8646-703557311ec0\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":100,\"name\":\"out\",\"y\":230,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"637da544c02b556cf406d192\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"AgentOffered\",\"iconDiagram\":\"icon-audio-call_16\",\"eventSpecificationName\":\"AgentOfferContact\",\"name\":\"AgentOfferContact\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"AgentOffered\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"78e23d73-0513-4026-9e30-45064e6c205b\":{\"id\":\"96ea2a57-2d4b-46a5-9128-f1120661a7b1\",\"type\":\"event\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":345},\"ports\":[{\"portId\":\"58aee56d-b53f-4bfe-b87d-8bf666d23ab9\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":100,\"name\":\"out\",\"y\":345,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"63c914bebfee4622076922b1\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"PreDial\",\"iconDiagram\":\"icon-other-number_16\",\"eventSpecificationName\":\"ContactPredial\",\"name\":\"ContactPredial\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"PreDial\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"4cad9d7b-53ee-468b-a6b3-5a793dd02bb7\":{\"id\":\"677b508d-0759-476b-a205-2fe72be41b04\",\"type\":\"event\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":460},\"ports\":[{\"portId\":\"00ae15b8-303d-4a1e-bc08-f2f05b716460\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":100,\"name\":\"out\",\"y\":460,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"64b7b425b244045d52e05fe4\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"OutboundCampaignCallResult\",\"iconDiagram\":\"icon-outgoing-call-legacy_16\",\"eventSpecificationName\":\"ContactOutboundCampaignResult\",\"name\":\"ContactOutboundCampaignResult\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"OutboundCampaignCallResult\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"fdd352db-f12b-46fd-bced-391e76dc610f\":{\"id\":\"f5292a53-09f7-4e4c-8f4b-8aaac8be3426\",\"type\":\"event\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":575},\"ports\":[{\"portId\":\"6095c074-acb7-49c7-930f-4b16248b63a4\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":100,\"name\":\"out\",\"y\":575,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"5f354a0c6fb8c44e97ccb30d\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"AgentAnswered\",\"iconDiagram\":\"icon-headset_16\",\"eventSpecificationName\":\"AgentContactAssigned\",\"name\":\"AgentContactAssigned\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"AgentAnswered\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"3aa63bfe-1805-44bd-bc04-c63877b9570c\":{\"id\":\"d1f7ff73-3b97-4c6a-87fd-c7dca8225c29\",\"type\":\"event\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":690},\"ports\":[{\"portId\":\"f40abf40-0be7-4783-9a09-c408d29ac2d2\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":100,\"name\":\"out\",\"y\":690,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"5f354a336fb8c44e97ccb30e\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"PhoneContactEnded\",\"iconDiagram\":\"icon-handset-muted_16\",\"eventSpecificationName\":\"ContactEnded\",\"name\":\"ContactEnded\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"PhoneContactEnded\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}},\"452e8c9c-3a25-4e90-a582-3f808b8471a8\":{\"id\":\"98d54046-e9b6-4872-a32b-fcf0209c8a1a\",\"type\":\"event\",\"widgetType\":\"activity\",\"label\":\"New Activity Widget in Diagram\",\"point\":{\"x\":100,\"y\":805},\"ports\":[{\"portId\":\"e2a19219-48ff-45c7-9035-b6f9f023c0dc\",\"isSourcePort\":false,\"linkId\":null,\"type\":\"arrow\",\"links\":[],\"properties\":{\"x\":100,\"name\":\"out\",\"y\":805,\"label\":\"out\",\"alignment\":\"right\"}}],\"properties\":{\"eventSourceId\":\"5eff0e2eb10162499bc9f932\",\"activityId\":\"event\",\"eventSpecificationId\":\"5ffeafa86a7eff72a481c4b5\",\"eventSourceName\":\"WebexContactCenter\",\"displayName\":\"AgentDisconnected\",\"iconDiagram\":\"icon-headset-muted_16\",\"eventSpecificationName\":\"FCAsk(ContactLastAgentRemoved)\",\"name\":\"FCAsk(ContactLastAgentRemoved)\",\"eventClassificationId\":\"5f10475cf021306e89e1692c\",\"event\":\"AgentDisconnected\",\"_renderRequestTimestamp\":1743619976065,\"eventClassificationName\":\"VoiceInteractions\"}}},\"properties\":{}}}},\"properties\":{\"offsetX\":0,\"offsetY\":0,\"zoom\":0,\"gridSize\":20}},\"runtimeVariables\":[],\"validating\":false,\"persist\":true,\"validationResults\":[],\"createdBy\":\"admin@anirudht-7xuz.wbx.ai\",\"createdDate\":\"2025-04-02T18:52:58.285\",\"lastModifiedDate\":\"2025-04-02T18:52:58.285\",\"lastModifiedBy\":\"admin@anirudht-7xuz.wbx.ai\",\"variableOrders\":{\"pop-over\":[{\"name\":\"ani\",\"variableSeq\":\"0\"},{\"name\":\"dn\",\"variableSeq\":\"1\"},{\"name\":\"virtualTeamName\",\"variableSeq\":\"2\"}],\"interaction-panel\":[]},\"settings\":[{\"name\":\"showActivityWait\",\"value\":\"false\",\"type\":\"BOOLEAN\",\"group\":\"activityWait\"},{\"name\":\"audioFile\",\"value\":\"\",\"type\":\"STRING\",\"group\":\"activityWait\"},{\"name\":\"delayTime\",\"value\":\"2000\",\"type\":\"INTEGER\",\"group\":\"activityWait\"}]}" +}