Hi, I'm Akshaya 👋 Senior Solutions Engineer @ Freshworks | Presales · ITSM · Deployment Strategy Working with enterprise customers across ANZ, APMEA, EU, UK & NA to solve complex IT service management challenges. I sit at the intersection of technology and business — understanding what customers truly need, translating that into compelling solutions, and staying invested in the outcome from first demo through to deployment.
🔧 What I Do
🌍 Global Presales — Enterprise deals across 5 regions, adapting strategy to fit different markets and stakeholders 🏗️ Solution Design — Building deployment roadmaps and implementation strategies that scale 🎯 ITSM Expertise — Deep product knowledge in Freshservice and the broader service management landscape 🤝 Consultative Selling — Discovery-led engagements that connect product capability to business outcomes
🚀 What I'm Building Here I believe the best way to understand technology is to build with it. These projects are my way of staying hands-on and curious: RepoWhat it iselevenlabs-ai-agentA deployed voice AI agent (Sarah) — built with ElevenLabs, custom knowledge base & RAG, embedded into a live webpagepython_api_practicePython scripts exploring REST API integration — GET requests, JSON parsing, ElevenLabs APIpostman-mock-server-demoPostman Mock Server setup to simulate API endpoints and test responses without a live backendspotify-api-explorerPostman collection for Spotify Web API — OAuth 2.0, artist search, top tracksgrand-hdyatt-hotel-receptionistA voice AI hotel receptionist agent built with ElevenLabs and V0 — handles guest queries, FAQs, and receptionist interactions via a custom-built webpage
🌱 Currently Exploring
Agentic AI and multi-step automation workflows API integrations and how they power enterprise SaaS demos How AI is reshaping ITSM and IT operations
🏆 Highlights
🥇 Freshworks President's Club 2022 — Top performer recognition 🌐 5 Regions — ANZ, APMEA, EU, UK, North America 🛠️ Built the SE team's primary demo environment from scratch, still in use today 📖 Authored the internal customer implementation guide for POC delivery 📰 Founded and ran the SE org's internal newsletter spotlighting team builds and use cases