Description
The current Frequently Asked Questions (FAQ) section is very basic and lacks the depth needed to be a self-service resource for users. To reduce support tickets and improve user onboarding, this section needs a more robust design and better information architecture.
Current Behavior
Currently, the FAQ consists of only two simple accordion-style questions ("Can I customize the forms?" and "How do I see the submissions?"). The cards are large with significant white space, and there is no way for users to search or filter through more complex topics.
Proposed Improvement
I suggest a complete overhaul of the FAQ component:
Search Functionality: Add a search bar at the top to help users find specific keywords.
Categorization: Group questions into categories (e.g., "Billing," "Customization," "Integration").
Dense Layout: Reduce the vertical padding of the accordion headers to allow more questions to be visible on one screen.
External Links: Allow the answer section to include links to a full documentation site or video tutorials.
Benefits
Reduced Support Load: Users can find answers to common questions without emailing support.
Improved UX: A searchable, categorized FAQ makes the platform feel more professional and reliable.
Faster Onboarding: New users can quickly learn how to use advanced features by browsing the FAQ.
Area of Improvement
UI/UX
Additional Context
as above
Code of Conduct
Description
Current Behavior
Currently, the FAQ consists of only two simple accordion-style questions ("Can I customize the forms?" and "How do I see the submissions?"). The cards are large with significant white space, and there is no way for users to search or filter through more complex topics.
Proposed Improvement
I suggest a complete overhaul of the FAQ component:
Search Functionality: Add a search bar at the top to help users find specific keywords.
Categorization: Group questions into categories (e.g., "Billing," "Customization," "Integration").
Dense Layout: Reduce the vertical padding of the accordion headers to allow more questions to be visible on one screen.
External Links: Allow the answer section to include links to a full documentation site or video tutorials.
Benefits
Reduced Support Load: Users can find answers to common questions without emailing support.
Improved UX: A searchable, categorized FAQ makes the platform feel more professional and reliable.
Faster Onboarding: New users can quickly learn how to use advanced features by browsing the FAQ.
Area of Improvement
UI/UX
Additional Context
as above
Code of Conduct