For guidance and usage examples, visit:
http://forge.kayako.com/projects/kayako-ruby-api-library

For help and support from the Kayako developer community, visit:
http://forums.kayako.com/


In this there is some major changes related to download of attachment.
It is compatible with ruby 1.9.x.

As in higher version of ruby there is a support for encodings this issue has been solved in this commit.