Troubleshooting

🆘 Troubleshooting Guide Complete troubleshooting guide for common LiveLens issues. Find solutions for streaming problems, recording issues, audio problems, performance, and more.

📋 Table of Contents Installation Issues Permission Issues Streaming Issues Recording Issues Audio Issues Performance Issues Scene & Source Issues Platform-Specific Issues VTuber Issues Network Issues 📥 Installation Issues ❌ "App not installed" Error Problem: Installation fails with "App not installed" message

Possible Causes:

Not enough storage space Corrupted APK file Incompatible Android version Installation folder permissions issue Solutions:

Check Storage Space

Go to Settings → Storage Ensure at least 500MB free space available Delete unnecessary apps/files if needed Re-download APK

Clear Downloads cache Visit livelens.live Download fresh APK file Verify Android Version

Go to Settings → About Phone Check Android version is 10 or higher Update if older version Try Alternative Installation

Use File Manager instead of browser Or use ADB (Android Debug Bridge) if technical ❌ "Unknown Sources" Permission Denied Problem: Can't find or enable "Unknown Sources" permission

Solutions:

On Android 10-11:

Settings → Security → Unknown Sources Toggle ON for your file manager On Android 12+:

Settings → Apps and Notifications Find your file manager or browser Tap → Permissions → Install unknown apps Toggle ON Alternative Method:

Use built-in Files app (pre-enabled usually) Download APK using Files app Tap to install directly ❌ "Insufficient Storage" Error Problem: Installation says not enough storage despite free space showing

Solutions:

Clear Cache

Settings → Apps → LiveLens (if installed) Storage → Clear Cache Restart device Free Up Space

Delete old recordings Clear browser cache Uninstall unused apps Move photos/videos to cloud storage Try SD Card (if supported)

Some devices allow app installation on SD card Settings → Storage → Preferred location ❌ App Crashes During Installation Problem: Installation completes but app won't open

Solutions:

Restart Device

Power off phone completely Wait 30 seconds Turn back on Clear App Data

Settings → Apps → LiveLens Storage → Clear Cache & Clear Data Reinstall app Update System

Check for Android OS updates Settings → About Phone → System Update Install if available Reinstall

Uninstall LiveLens Restart device Reinstall fresh APK 🔒 Permission Issues ❌ Camera Not Working Problem: Camera source shows black screen or won't enable

Solutions:

Grant Camera Permission

Settings → Apps → LiveLens → Permissions Tap Camera → Allow Check if Camera is Blocked

Close other camera apps Restart LiveLens Try again Test Camera

Open default Camera app If default camera fails, hardware issue Try different camera (front/back) Restart Services

Go to Settings → Apps Find Camera service Force stop Restart device Camera Permission Cache

Settings → Apps → LiveLens Uninstall Reinstall Grant permissions on first launch ❌ Microphone Not Capturing Audio Problem: Microphone source shows 0 dB or no audio

Solutions:

Grant Microphone Permission

Settings → Apps → LiveLens → Permissions Tap Microphone → Allow Check Microphone Hardware

Try voice recording app If voice recorder fails, microphone issue Try external microphone Microphone Muted

Check physical mute switch (if present) Go to LiveLens audio settings Ensure microphone is not muted Audio Input Source

Go to Settings → Streaming → Audio Verify microphone is selected as input Check "Microphone" toggle is ON Restart Audio Service

Restart device Restart LiveLens Test microphone again ❌ Can't Save/Record Files Problem: "Permission denied" when trying to save recordings

Solutions:

Grant Storage Permission

Settings → Apps → LiveLens → Permissions Tap Storage/Files → Allow Check Storage Location

Settings → Apps → LiveLens → Storage Verify correct storage location selected Ensure it's writable On Android 11+

Some apps need "All Files Access" Settings → Apps → Special app access All Files Access Enable LiveLens Free Up Storage

Ensure at least 1GB free space Delete old recordings Move files to cloud or PC SD Card Issues

If using SD card, ensure it's: Properly mounted Not full Not corrupted ❌ Overlay Permission Denied Problem: "Draw over other apps" permission missing

Solutions:

Enable Overlay Permission

Settings → Apps → Special app access Appear on top/Draw over other apps Find LiveLens → Enable On Different Android Versions

Android 9-10: Settings → Apps → Permissions Android 11-12: Settings → Display Overlay Android 13+: Settings → All apps → Permissions 📡 Streaming Issues ❌ "Connection Failed" Error Problem: Can't connect to streaming platform

Solutions:

Check Internet Connection

Open browser, visit google.com If no internet, connect to WiFi or mobile data Restart modem/router Verify RTMP URL

Double-check RTMP URL spelling Copy-paste from official source Ensure no extra spaces Test Upload Speed

Use speedtest.net on browser Need 10+ Mbps upload speed If slower, wait for better connection Firewall/Port Issue

RTMP uses port 1935 May be blocked by network/router Try WiFi instead of mobile data (or vice versa) Contact ISP if port is blocked Platform Server Down

Check platform status page: YouTube: status.youtube.com Twitch: status.twitch.tv Facebook: developers.facebook.com/status Stream Key Invalid/Expired

Get fresh stream key from platform Update in LiveLens settings Try connecting again ❌ Stream Keeps Disconnecting Problem: Stream starts but disconnects after a few seconds/minutes

Solutions:

Reduce Bitrate

Lower by 1-2 Mbps Example: 5 Mbps → 3-4 Mbps Go to Settings → Streaming → Bitrate Lower Resolution

Change from 1080p to 720p Or 720p to 480p Reconnect and try again Reduce FPS

Change from 60 FPS to 30 FPS Settings → Streaming → FPS Network Stability

Move closer to WiFi router Reduce distance/obstacles Use 5GHz WiFi if available Or switch to mobile data Close Background Apps

Pause sync services Close video players Close browsers Free up bandwidth Restart Router

Power off WiFi router Wait 30 seconds Power back on Reconnect to LiveLens Check Network Failover

If on WiFi + mobile data, one may interfere Disable mobile data or WiFi (not both) Choose one primary connection ❌ Low Bitrate Warning Problem: "Bitrate low" or "Network unstable" warning appears

Solutions:

Immediate Action

Move closer to WiFi Switch to different network Lower your set bitrate proactively Optimize Network

Close all other apps using internet Turn off auto-sync apps Disable background app refresh Settings → Battery → App Battery Usage Check Current Speed

Open speedtest.net Run speed test Note upload speed Ensure it's above your set bitrate Upgrade Connection

Ask ISP for higher bandwidth Move to area with better signal Use wired connection if possible Reduce Quality

Lower bitrate automatically by app Reduce FPS or resolution Accept lower quality for stability ❌ Stream Quality is Pixelated/Blurry Problem: Video appears blocky or very blurry on platform

Solutions:

Increase Bitrate

Go to Settings → Streaming Increase bitrate by 1-2 Mbps Example: 3 Mbps → 5 Mbps Increase Resolution

Change from 720p to 1080p If device supports it Improve Network

Move to WiFi (better than mobile) Check upload speed (speedtest) Ensure 10+ Mbps available Reduce FPS if Necessary

Sometimes 30 FPS at high bitrate > 60 FPS at low bitrate Try: 1080p 30 FPS vs 1080p 60 FPS Encoder Settings

Try H.264 (more compatible, better quality) H.265 (smaller file, less compatible) ❌ Chat Not Appearing Problem: Live chat not showing or updating

Solutions:

Refresh Chat

Swipe down on chat area Wait a few seconds Chat should update Restart App

Close LiveLens completely Reopen app Chat should connect Check Platform Status

Verify platform's chat is working Try opening chat on web browser If web chat down, platform issue Permission Issue

Ensure you have chat reading permission Verify account is verified (some platforms) Check moderation status Chat May Be Disabled

Platform might have disabled chat Check stream settings on web Re-enable if needed ❌ Viewers Can't See Me Problem: Stream appears online but viewers see black screen

Solutions:

Verify Scene is Active

Ensure scene is selected (highlighted) Go Live button should be available Check if you actually tapped "Go Live" Camera Permission

Verify camera permission is granted Check camera isn't being used by another app Try switching camera (front/back) Scene Has No Sources

Your scene might be empty Add camera or image source Ensure source is visible (not hidden) Test Connection First

Always test connection before going live Settings → Streaming → Test Connection If test fails, fix issue before streaming Preview Not Shown

Make sure live preview works locally If black locally, viewers see black Fix scene/camera issues first 🎬 Recording Issues ❌ Recording Not Starting Problem: "Record" button doesn't work or recording won't start

Solutions:

Check Storage Permission

Settings → Apps → LiveLens → Permissions Grant Storage/Files permission Restart app Sufficient Storage Space

Go to Settings → Storage Ensure at least 2GB free space Delete old recordings if full Recording Format Issue

Some devices have codec limitations Go to Settings → Recording Try different resolution/bitrate Microphone Permission

Some devices need microphone permission for recording Grant microphone permission Retry recording ❌ Recording Stops Unexpectedly Problem: Recording starts but stops after a few seconds/minutes

Solutions:

Storage Full

Recording stopped due to full storage Delete old files Free up space Resume recording Overheating

Device got too hot Stop recording Let device cool down Try again in 10 minutes Memory Pressure

RAM is full from other apps Close unnecessary apps Restart device Retry recording File System Error

Try recording to different location Or use different storage (SD card) Restart device ❌ Recording Quality is Poor Problem: Recorded video is choppy, pixelated, or has audio sync issues

Solutions:

Reduce Recording Bitrate

Settings → Recording → Bitrate Lower bitrate for older devices Example: 10 Mbps → 5 Mbps Lower Resolution

Change from 1080p to 720p For better performance Close Background Apps

Free up RAM and CPU Close YouTube, browsers, etc. Restart device if necessary Use External Storage

If using phone storage, try SD card SD card might be faster Reduce FPS

Change from 60 to 30 FPS 30 FPS at high quality > 60 FPS at low quality ❌ Can't Find Recorded File Problem: Recording completed but can't find the file

Solutions:

Check Default Recording Folder

Settings → Storage/Files Note recording location Open file manager to that location Common Locations

Internal Storage → DCIM → LiveLens Internal Storage → Documents → LiveLens Internal Storage → Movies → LiveLens SD Card (if configured) Search for File

Open file manager Search for .mp4 files Sort by date (newest first) Check Permissions

May be saved but permission blocked Grant file access permission Restart app Wrong Recording Setting

Verify recording was actually enabled Check Settings → Recording is ON ❌ Video File Corrupted Problem: Recorded video won't play or is incomplete

Solutions:

Restart Device

Sometimes file system needs reset Power off/on device Try playing file again Use Different Player

Try VLC Media Player Try Google Play Movies Some players handle corrupted files better Check File Size

If file size is tiny (< 1MB for 10 min recording) Recording probably failed Re-record with more storage space Recording Was Interrupted

If you force-closed app during recording File may be incomplete This cannot be recovered Use stable recording settings next time Storage Corruption

If multiple files corrupted Try different storage location Restart device Check SD card health if using SD 🎤 Audio Issues ❌ No Audio in Stream Problem: Audio completely missing from stream or recording

Solutions:

Microphone Permission

Settings → Apps → LiveLens → Permissions Grant Microphone permission Restart app Microphone Muted

Check audio icon in scene editor Ensure microphone toggle is ON Try unmuting Wrong Audio Source

Go to Settings → Audio Input Select "Microphone" option Or "Microphone + System Audio" Audio Hardware Issue

Open Voice Recorder app Try recording with default app If no audio there, microphone issue Try external microphone Test Audio

Go to Settings → Audio Test Speak into microphone Check if meters move If no movement, no audio detected ❌ Audio is Very Quiet Problem: Audio level too low even at max volume

Solutions:

Increase Microphone Gain

Settings → Audio → Microphone Gain Increase to 80-100% Test and adjust Move Microphone Closer

Speak closer to device mic About 6-12 inches away Avoid background noise Use External Microphone

Built-in mic may be weak Use 3.5mm headset mic Or Bluetooth microphone Reduce Noise Suppression

Settings → Audio → Noise Suppression If too aggressive, reduces overall volume Lower or disable Check Audio Meter

Real-time audio meter should show levels If always at bottom, mic is very quiet Adjust gain or get better microphone ❌ Audio is Too Loud/Distorted Problem: Audio clipping or distorting, even at low volume

Solutions:

Reduce Microphone Gain

Settings → Audio → Microphone Gain Lower from 100% to 50-70% Test Reduce System Audio Level

Settings → Audio → System Audio Volume Lower the slider Balance with mic audio Move Microphone Away

Speak further from device (12-24 inches) Avoid yelling directly into mic Use Noise Gate

Settings → Audio → Noise Gate Prevents silent parts from boosting volume Helps with distortion Check Platform Settings

Some platforms auto-amplify audio Lower stream audio in Settings Reduce overall bitrate for audio ❌ Audio Delay/Sync Issues Problem: Audio and video not synced, audio lags behind video

Solutions:

Audio Sync Setting

Settings → Audio → Audio Sync Delay Adjust if option available Usually 0ms default Lower Bitrate

Sometimes sync issues at very high bitrate Reduce bitrate by 1-2 Mbps Retry Reduce FPS

Change from 60 to 30 FPS Sometimes helps with sync Network Issue

Sync issues often = network lag Ensure stable 10+ Mbps connection Move to better WiFi Platform Buffering

This might be platform buffering, not LiveLens issue Check raw stream locally (preview works?) If local preview synced, platform is buffering ❌ Background Noise/Echo Problem: Lots of background noise or echo in audio

Solutions:

Enable Noise Suppression

Settings → Audio → Noise Suppression Toggle ON Test Enable Echo Cancellation

Settings → Audio → Echo Cancellation Toggle ON Helps if speakers nearby Reduce Noise Gate Threshold

Settings → Audio → Noise Gate Lower threshold to filter more noise Too aggressive might cut voice Move Away from Noise Sources

Avoid fans, AC units, traffic noise Soundproof your space if possible Use directional microphone External Microphone

USB/Bluetooth mics often better noise handling Position away from noise sources Better audio path = less noise ❌ System Audio Not Capturing Problem: Can't hear game/music audio in stream

Solutions:

Enable System Audio

Settings → Audio → System Audio Toggle ON Choose "Microphone + System Audio" Check Android Version

System audio capture requires Android 10+ On older versions, not available Update Android if possible Audio Source Permission

Some apps require special permission Go to Settings → Apps Find app using audio Grant audio capture permission Volume Level Check

Go to Settings → Audio → System Audio Level Increase if too low Balance with microphone Test System Audio

Play music or YouTube video Check audio meter Should show levels when audio playing If no level, system audio not working ⚡ Performance Issues ❌ App is Laggy/Slow Problem: App feels slow, interface lags, menus are slow to respond

Solutions:

Close Background Apps

Open Recent Apps Swipe to close all other apps Leave only LiveLens open Restart app Clear App Cache

Settings → Apps → LiveLens Storage → Clear Cache (not data) Restart app Reduce Quality Settings

Settings → Streaming → Resolution Lower to 720p (from 1080p) Reduce FPS to 30 (from 60) Check RAM Usage

Settings → About Phone → Memory If using 90%+ of RAM, phone is full Close apps Restart device Restart Device

Power off completely Wait 30 seconds Power back on Try again ❌ FPS Dropping During Stream Problem: Stream shows 30-40 FPS instead of set 60 FPS

Solutions:

Close Background Apps

Every open app uses resources Close all except LiveLens Free up CPU/GPU Lower FPS Setting

Accept 30 FPS instead of forcing 60 FPS 30 FPS consistently > 60 FPS inconsistent Go to Settings → Streaming → FPS Reduce Resolution

720p 60 FPS > 1080p 30 FPS Lower resolution allows more FPS Settings → Streaming → Resolution Reduce Scene Complexity

Too many sources = more GPU load Remove unnecessary sources Simplify scene Check Device Temperature

Device might be thermal throttling Touch back of device If very hot, let it cool FPS recovers when cool ❌ CPU/GPU Overheating Problem: Device gets very hot, performance drops

Solutions:

Stop Streaming/Recording

Pause stream immediately Let device cool down (10-15 minutes) Resume after cooling Reduce Quality

Lower resolution (1080p → 720p) Lower FPS (60 → 30) Lower bitrate (5 → 3 Mbps) Improve Ventilation

Remove phone case if ventilated Use external fan if available Avoid direct sunlight Stream in cooler environment Close Other Apps

Every app generates heat Close browsers, YouTube, etc. More resources for LiveLens = less heat Reduce Scene Complexity

Complex scenes use more GPU Remove filters/effects Use simpler overlays ❌ Battery Draining Quickly Problem: Battery depletes very fast during streaming/recording

Solutions:

Use Lower Quality

Lower FPS = less CPU = less battery drain Reduce resolution Reduce bitrate Enable Battery Saver Mode

Settings → Battery → Battery Saver Toggle ON May reduce performance slightly Keep Device Plugged In

Use USB-C charger while streaming Prevents battery depletion Better long streams Close Background Apps

Reduce CPU usage Stops background refresh Saves battery Reduce Screen Brightness

Automatic brightness if available Lower manual brightness if needed Screen is biggest battery drain Reduce Recording

Recording + streaming = high drain Choose one or lower quality Record at 720p 30 FPS instead of 1080p 60 FPS ❌ App Crashes During Stream Problem: App suddenly closes/crashes while streaming

Solutions:

Update App

May have crash bug in current version Visit livelens.live Download latest version Install over existing Clear App Data

Settings → Apps → LiveLens Storage → Clear Data This removes all settings/scenes Reinstall app fresh Reduce Quality

Crash might be due to high resource usage Lower FPS, resolution, bitrate Try again Close Background Apps

Low RAM causes crashes Close everything Keep only LiveLens open Check Logs (if available)

Go to Settings → Debug/Logs Note any error messages Report to support with logs 🎬 Scene & Source Issues ❌ Source Not Appearing Problem: Added source but doesn't show on canvas

Solutions:

Source is Hidden

Tap the eye icon next to source Toggle to show (eye should be open) Source should appear Source is Outside Canvas

Drag source to visible area Pinch to zoom if very small Source Layer Issue

Layers stack on top of each other If source behind another, won't see it Tap source to bring to front Or reorder layers Permission Missing

Some sources need permissions Camera needs camera permission Gallery image needs storage permission Remove and Re-add

Delete the source Add it again fresh Configure properly ❌ Can't Edit Source Problem: Source won't let you edit or move it

Solutions:

Source is Locked

Tap lock icon next to source Unlock it Now you can edit Selected Wrong Source

Make sure you tapped the correct source It should be highlighted Try again Tap the Source Directly

Some sources need direct tap to select Tap on canvas where source is Then adjust ❌ Scene Won't Save Problem: Created scene but when exit, scene is gone

Solutions:

Tap Save Explicitly

Tap "Save" button or back button Should prompt to save Confirm save Insufficient Storage

Check if storage is full Free up space Try saving again Restart App

Close and reopen LiveLens Scene should be there Scene is Actually Saved

Check Scenes list Your scene might be there but not showing Swipe left to see all scenes ❌ Duplicate Scene Won't Work Problem: Can't duplicate or copy scene

Solutions:

Try Manual Copy

Create new scene Add same sources manually Manually position Save Restart App

Close and reopen LiveLens Try duplicating again Free Up Storage

Duplicating needs space Free up 100MB+ Try again 🌐 Platform-Specific Issues YouTube Issues ❌ "YouTube account not recognized"

Logout and login again Settings → Accounts → YouTube → Logout Then login fresh ❌ "Schedule not showing"

Go to YouTube Studio (web browser) Verify streams are actually scheduled Refresh LiveLens app If still not showing, check you have creator account (not regular account) ❌ "Stream goes offline immediately"

Check RTMP URL is current Get fresh stream key Verify internet connection Twitch Issues ❌ "Couldn't verify Twitch account"

Logout: Settings → Accounts → Twitch → Logout Login again with correct credentials Ensure you have two-factor auth if required ❌ "No games showing in category"

Try typing game name manually Or leave category blank Twitch will auto-categorize ❌ "Stream says offline on Twitch"

Verify stream key hasn't changed Check connection test passes Restart app and try again Facebook Issues ❌ "Can't select page"

Ensure you're admin of the page Logout and login fresh Try again ❌ "Stream quality bad on Facebook"

Facebook may throttle based on load Lower bitrate slightly Try streaming during off-peak hours ❌ "Can't save stream video"

Go to Facebook page (web browser) Find your livestream Manually save if needed Facebook auto-saves some streams Custom RTMP Issues ❌ "Connection refused"

RTMP server might be offline Verify server address is correct Try different RTMP service Check port 1935 not blocked ❌ "Authentication failed"

Verify stream key is correct No extra spaces Check key hasn't expired Get new key if needed ❌ "No video showing on platform"

Test your RTMP setup on web browser first If web streaming works, issue is local Verify resolution/bitrate compatible Try lower bitrate 👾 VTuber Issues ❌ Live2D Model Not Loading Problem: Model file won't load or appears blank

Solutions:

Check Model Format

LiveLens supports Cubism up to v5.1 Verify model is correct format Try different model if available Verify File Path

Ensure model file is in correct location Path should be accessible Try copying model to Documents Permissions Issue

Grant storage permission Verify access to model files Try different storage location Restart App

Close LiveLens Reopen Try loading model again ❌ Model Animations Not Working Problem: VTuber model is static, no animations or expressions

Solutions:

Check Animation Settings

Settings → VTuber → Animations Ensure "Auto Animate" is ON Check if idle animation enabled Microphone Not Detected

Lip-sync needs microphone Verify microphone permission granted Test microphone in audio settings Physics Simulation Off

Settings → VTuber → Physics Toggle ON Animations should play Update Model

Model might be outdated Try newer version if available ❌ Model Tracking Not Working Problem: Touch tracking or gesture detection not responding

Solutions:

Check Tracking Permission

Settings → VTuber → Tracking Ensure permission is granted Screen Touch Not Detected

Try tapping directly on model Make sure hand tracking is enabled Model should respond to touch Calibrate Model

Some models need calibration Settings → VTuber → Calibrate Follow on-screen instructions Model Incompatibility

Model might not support tracking Check model documentation Try different model ❌ Lip-Sync Not Synced Problem: Model's mouth doesn't sync with microphone audio

Solutions:

Microphone Input

Check microphone is working Speak clearly toward device Audio meter should show levels Adjust Sensitivity

Settings → VTuber → Lip-Sync Sensitivity Increase if not detecting speech Test Audio Delay

Settings → VTuber → Audio Delay Adjust sync delay Small increments (10ms at a time) Model Configuration

Some models need parameter tuning Check model settings Adjust mouth movement intensity ❌ Expression/Parameter Changes Not Working Problem: Can't change facial expressions or model parameters

Solutions:

Parameter Editor

Settings → VTuber → Parameter Editor Find your expression parameter Adjust slider to test Model Support

Not all models support all expressions Check model documentation Some only support basic expressions Expression Binding

Verify expressions are bound to correct parameters Settings → VTuber → Expressions Rebind if needed Model Reload

Restart app Reload model Try changing expression again 🌐 Network Issues ❌ WiFi Keeps Disconnecting Problem: WiFi drops repeatedly during stream

Solutions:

Move Closer to Router

WiFi signal weaker far away Move to same room as router Reduce walls/obstacles between Use 5GHz WiFi

Settings → WiFi Select 5GHz network if available Better for streaming than 2.4GHz Restart Router

Power off WiFi router Wait 30 seconds Power back on Reconnect Check WiFi Password

Ensure you're on correct WiFi Sometimes phone auto-switches networks Forget and reconnect to preferred network Router Issue

Try connecting other devices If other devices also disconnect, router problem Contact ISP or replace router ❌ Mobile Data Connection Unstable Problem: Mobile data keeps cutting out or very slow

Solutions:

Check Signal Strength

Top of screen shows signal bars If less than 2 bars, signal weak Move to better reception area Switch to WiFi

WiFi usually more stable than mobile data Connect to nearby WiFi if available Restart Mobile Connection

Toggle Airplane Mode on then off Wait 10 seconds between toggles Should reset connection Check Data Plan

Verify you have active mobile data plan Contact carrier if needed Contact Carrier

If repeatedly unstable May be network issue in your area Carrier can help troubleshoot ❌ High Ping/Latency Problem: Stream latency is very high (5+ seconds delay)

Solutions:

Latency is Normal

Up to 5 seconds delay is typical This is RTMP protocol delay YouTube/Twitch adds 3-5 seconds Reduce Bitrate

High bitrate can increase latency Lower bitrate by 1-2 Mbps Try again Reduce Resolution

1080p encoding takes longer Try 720p for lower latency Trade quality for lower delay Switch Encoder

H.264 generally faster than H.265 Settings → Streaming → Encoder Try H.264 Better Internet

Very low speed internet increases latency Ensure 10+ Mbps upload speed Better connection = lower latency 🛠️ General Troubleshooting Steps Before Asking for Help: Restart App

Close LiveLens completely Reopen app Try again Restart Device

Power off device Wait 30 seconds Power back on Check Internet

Open browser Try visiting google.com Ensure internet working Update App

Go to livelens.live Download latest version Install over existing app Clear Cache

Settings → Apps → LiveLens Storage → Clear Cache Restart app Free Up Resources

Close all other apps Clear RAM if possible Disable background processes 📞 Still Having Issues? If you've tried everything above:

Check FAQ → FAQ Guide

Community Help → GitHub Discussions

Discord Support → Join Discord

Report Bug → Report Issue

Email Support → support@livelens.live

When reporting:

Include device model and Android version Describe exactly what went wrong Steps to reproduce issue Any error messages seen What you've already tried Happy Troubleshooting! 🚀

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