Large Audits Timed Out

[mrfu-space]

Describe the bug
A user reported that scans for two large audits, titled "Main AHS" and Inside AHS, repeatedly fail with the following error message: "Scan Timed Out. The last scan did not complete within the expected time. Some results may be missing. Try rescanning — if the issue persists, some pages may be unreachable."

For the "Main AHS" audit, results are displayed after the timeout, but the user would like to confirm whether the scan included all URLs. For "Inside AHS," no results are displayed.

To Reproduce
Steps to reproduce the behavior:

1. Navigate to the audits: Main AHS & Inside AHS
2. Re-scanning the audits.
3. Observe that the scan times out and displays the “Scan Timed Out” message.

Expected behavior
The user would expect large scans to complete successfully and provide results for the URLs included in the scan. If a scan times out, it would also be helpful to have a clear indication of which URLs were successfully scanned and whether the available results are complete.

We’ve reached out to the user for additional details and will add them to the ticket once we hear back:

Screenshots
N/A (not provided)

Desktop (please complete the following information):

• OS: Window 11
• Browser: Google Chrome
• Version: Not provided

Smartphone (please complete the following information):

• Device: N/A
• OS: N/A
• Browser: N/A
• Version: N/A

Additional context
The user noted that both audits are among their largest scans and that they have encountered the timeout multiple times. Please feel free to let us know if additional information would be helpful.

[azdak]

Hey @mrfu-space, thanks for the report! I think this may actually just be down to the size of the scans (and may means we need to increase our timeout and/or concurrency limits)- in any case, I'll def add this to our punchlist to investigate, and keep you posted about a fix.

[mrfu-space]

Hey @azdak, thanks for the update! Really appreciate you taking a look. Please feel free to let us know if you need anything from us.

[mrfu-space]

Btw, I've updated the ticket with some additional info the user shared in case it may be helpful. It seems they were concerned by the line "some pages may be unreachable" in the error message and would like to confirm whether all URLs from their site were successfully included in the "Main AHS" audit after the re-scan. They used the Wordpress Integration feature for this audit.