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Support: snooze workflow #39

Description

@Andreas-Froyland

Deferred from Stage 05a on 2026-08-30. See stage-05-decisions.md decision 11.

conversation.status = 'snoozed' and conversation.snoozedUntil already exist in the schema and have no writer anywhere in the program. They are intentionally dormant — do not remove them as dead-column cleanup. This issue is what gives them semantics.

  • Snooze UI: until tomorrow / Monday / custom
  • Stage 00 scheduler job flipping snoozed -> open at the due time
  • A Snoozed view in the left pane (Stage 05a ships four fixed views without one)

Rationale for deferral: at 1-3 agents and ~1 ticket/week the queue is small enough to eyeball. Value rises sharply with volume, because snooze is what keeps the queue small enough for unread state to carry signal.

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