I'm a Technical Customer Experience Professional with a background in technical support engineering, customer support and customer success. I've worked in wide variety of industries, from one of the nation's largest non-profits to SaaS startups in prop-tech and fraud mitigation.
When people have problems, I view it as an opportunity to learn and grow personally while getting the satisfaction of teaching and guiding someone else. As someone who routinely creates technical problems for myself to solve, I'm always looking for new challenges to tackle when someone is experiencing a problem of their own.