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Add troubleshooting section for blank GUI menus #225

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Merged
davidkeymer merged 3 commits into from
Jun 25, 2026
Merged

Add troubleshooting section for blank GUI menus #225

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Add troubleshooting section for blank GUI menus
GRyall Jun 24, 2026
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GRyall Jun 24, 2026
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RDP not VNC
GRyall Jun 24, 2026
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5 changes: 5 additions & 0 deletions doc/client/GUI-Troubleshooting.md
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Expand Up @@ -20,6 +20,11 @@ setting for text, icons etc. that is meant to ensure they do not look too small
Generally a resolution of 1920 x 1080 with a scaling factor of 100% should look correct on standard screens. You can
increase both of those settings slightly if you feel like the display elements look uncomfortably small.

### Menus appear blank in GUI

If menus within the GUI appear blank, e.g. edit configuration, and the connection is over RDP (remote desktop) this may be a result of the PC from which the RDP connection is being made having scaling set larger than 100. In this instance this is [known](https://github.com/ISISComputingGroup/IBEX/issues/8981) not to work and you should change the scaling on the machine making the connection and reconnect.


## IBEX appears fullscreen with top menu items hidden

Solution: right click inside any OPI and select "exit full screen".
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